River City Ford

Appointment scheduled and completed on time. Reception staff were excellent and helpful. Appreciated the 50% off coupon! Reception staff were excellent and helpful. Appreciated the 50% off coupon! More

A pleasure to deal with. No pressure. A positive experience . I would purchase from them agaib No pressure. A positive experience . I would purchase from them agaib More

The sales experience was amazing but the service was horrible. I didn’t come back for 7 years , gave them another chance and again was horrible horrible. I didn’t come back for 7 years , gave them another chance and again was horrible More

When I picked up my vehicle it was left in the back compound wedged up to another vehicle which we could barely get into. Oil reset had not been reset which makes me hesitant the oil was changed. Bro compound wedged up to another vehicle which we could barely get into. Oil reset had not been reset which makes me hesitant the oil was changed. Brought it in for a recall and oil change and then was told by the way there is $3000 of repairs that need to be done as well. Theu parked my explorer with little respect and they do not seem to care for my business. More

I walked in very stressed, but Taylor was amazing & very helpful through the entire day! I left Ford river city wanting to cry happy tears, she was great & very friendly. Great costumer service. helpful through the entire day! I left Ford river city wanting to cry happy tears, she was great & very friendly. Great costumer service. More

I only needed to have my winter tires out on. I got a call a week after the appointment stating they forgot my locking lug nuts and I need to pick the up in the next week. I live at the opposite end of t call a week after the appointment stating they forgot my locking lug nuts and I need to pick the up in the next week. I live at the opposite end of the city and cannot leave work early again for this. Why can’t the shuttle drop the off? More

Fast lane staff polite and acommidating , service was done in timely manor . Will continue to use this service done in timely manor . Will continue to use this service More

Very accommodating,the service is awesome, shuttle is ontime, they did an excellent job! Highly recommended ontime, they did an excellent job! Highly recommended More

No issues here. Everyone was courteous and professional. The work was completed on time as promised. The work was completed on time as promised. More

The dealership was quick to get me in to address a minor issue that I am sure they knew would be a very small dollar fix and regardless they treated my issue promptly and did not mess around like other deal issue that I am sure they knew would be a very small dollar fix and regardless they treated my issue promptly and did not mess around like other dealerships do. Most times when I enter a car dealership I feel a sense of dread because most of the people Who work in them are less than professional. Scott Milquest (I hope I spelled that right) was so warm and welcoming as I was milling about and was happy to talk to me about what’s new at Ford. This vehicle will be due for an upgrade in a year or so and I will be sure to bring it in to discuss options with your team. Thank you to everyone at the store for your warm hospitality. Thanks for wearing your masks and staying safe. See you soon. More