River City Ford

The dealership was quick to get me in to address a minor issue that I am sure they knew would be a very small dollar fix and regardless they treated my issue promptly and did not mess around like other deal issue that I am sure they knew would be a very small dollar fix and regardless they treated my issue promptly and did not mess around like other dealerships do. Most times when I enter a car dealership I feel a sense of dread because most of the people Who work in them are less than professional. Scott Milquest (I hope I spelled that right) was so warm and welcoming as I was milling about and was happy to talk to me about what’s new at Ford. This vehicle will be due for an upgrade in a year or so and I will be sure to bring it in to discuss options with your team. Thank you to everyone at the store for your warm hospitality. Thanks for wearing your masks and staying safe. See you soon. More

I was booked in for a part recall replacement so l also scheduled an oil change and inspection. I was pleased with service and the staff. scheduled an oil change and inspection. I was pleased with service and the staff. More

went for an oil change. social distancing in place. was attended very quickly and little interaction taken place. a couple of mobile phone communication took place for update. the work was done efficiently attended very quickly and little interaction taken place. a couple of mobile phone communication took place for update. the work was done efficiently. More

Good service on the issue that I brought my car in for but they said that they found several other completely unrelated items and parts that needed to be replaced. Those all would have increased my total but they said that they found several other completely unrelated items and parts that needed to be replaced. Those all would have increased my total service bill from about $500 to over $2,500! I said no thanks not now, and had their complete list checked over by an independent service company and they confirmed that none were in fact needed! So beware! I would have spent $2,000 additional completely unnecessarily! More

I loved the service I got from John Forbes..I would I loved the service I got from John Forbes.. I would definitely have him as my dealer again in the future. I definitely, liked the vehicle he sold to I loved the service I got from John Forbes.. I would definitely have him as my dealer again in the future. I definitely, liked the vehicle he sold to me and my family. More

Please note that the Shop Forman (forgot his name) of the Quick Lane is an exceptional, professional person who took care of my RV service! Quick Lane is an exceptional, professional person who took care of my RV service! More

We received outstanding service on our Ford Escape. They were able to check the A/C and recharge the system all in the same day! were able to check the A/C and recharge the system all in the same day! More

I get my oil change done at River City Ford and have never been disappointed. The service is done quickly and the staff are great! Thank-you! never been disappointed. The service is done quickly and the staff are great! Thank-you! More

Quick lube was great. Service advisor had great Customer Service .Didn’t have to wait long. All was done right. Service .Didn’t have to wait long. All was done right. More

I’ve been dealing with a River City Ford since 2013. I have noticed that in the last year and a half the service and the sales I’ve gotten progressively worse. I understand because of Covid that everybody have noticed that in the last year and a half the service and the sales I’ve gotten progressively worse. I understand because of Covid that everybody’s a little on edge, but I find the service team and more importantly the sales team shows very little interest in customer service. I’m in the market for a new truck my wife’s going to buy a new vehicle before she retires, and our intention was of course to buy through River city Ford. Them downsizing the loyalty program is another problem for the customers that I’ve been going to River city Ford for years. There of been a few things one on the Ford ranger the fuel pump there’s always been a problem and it should’ve been recalled by Ford Canada. And also the modules for the media players in the Ford F1 50s it’s all over the Internet that they failAnd that’s over $700 to get fixed. That should’ve been another recall from Ford Canada. As far as River city Ford goes I’ll give them one more chance to service us when we go back there again and if the service hasn’t improved then I guess it’s time for us to move onto a different dealership. Yours truly Dan Irwin More