Richmond Hill Toyota

Oil change and check Appt always on time. I feel safe knowing toyota service has looked over my car even during oil change. Everyone is very professional and hdlpful. Appt always on time. I feel safe knowing toyota service has looked over my car even during oil change. Everyone is very professional and hdlpful. More

History Lesson I've had one completely negative and one questionable experience at your service department when it was in South Richmond Hill. Once I went into a com I've had one completely negative and one questionable experience at your service department when it was in South Richmond Hill. Once I went into a completely empty service area with one consultant on duty - I suspect some labour difficulties, because the man on duty was quite stressed. Another woman was waiting also. When I asked what was taking so long (over an hour), he replied, "You should've made an appointment." clearly ignoring the large oil change sign that said "No Appointment Necessary" The woman with me had an appointment, and she was also waiting over an hour. The questionable experience I mentioned earlier was a recommendation to have a brake and antifreeze fluid change. This was when my RAV had less than 30k. I feel this was too early and had this confirmed at another dealership. Perhaps management has changed since those experiences, but there are other close by dealerships where I have had NO negative experiences. As they say, "Once burned..." Sincerely, M. Wong More

The best Toyota Dealership! I highly recommend Richmond Hill Toyota both for sales/leases and service. They are very professional and over the years I have come to trust them imp I highly recommend Richmond Hill Toyota both for sales/leases and service. They are very professional and over the years I have come to trust them implicitly. The service department is top notch and with good people like Brad and Frank, I always know I'm in good hands. More

Excellent experience. The employee we worked with was Mr. Ashraf Zohni. We had the opportunity to get the exact same deal for the 2016 highlander from the Toyota dealership The employee we worked with was Mr. Ashraf Zohni. We had the opportunity to get the exact same deal for the 2016 highlander from the Toyota dealership in our town in north west of Ontario. However, Mr. Zohni's knowledge in this field along with his cooperative and very polite demeanour made us go back to Toyota dealer ship in Richmond hill, over two hours from our home! He is an excellent salesperson . More

Great cars, great staff! Paul was amazing! He was knowledgeable, patient and used a 'no pressure/no hassle" approach when he sold us our 2016 Highlander. He was reasonable and Paul was amazing! He was knowledgeable, patient and used a 'no pressure/no hassle" approach when he sold us our 2016 Highlander. He was reasonable and fair when it came to pricing and had outstanding customer service! They will definitely see our business again. Kudos to Aren as well, he was quick, efficient and knowledgeable when it came to the extended warranty and leasing agreement. Regards, Al and Darlene More

Ashraf Zohni Ashraf Zhoni was the salesman who attended me when I bought a Toyota Prius. I was impressed with his attention on details and he gave me all informati Ashraf Zhoni was the salesman who attended me when I bought a Toyota Prius. I was impressed with his attention on details and he gave me all information which was necessary, not only about the price but insurance, gas consumption, security, services, and about the Toyota company as well. Ashraf is the best salesman I ever seen and he played a important role in my final decision. Congratulations! More

Great experience The service we experienced at this dealership was incredible. We had called a number of dealerships to get a good price on what we were buying, and A The service we experienced at this dealership was incredible. We had called a number of dealerships to get a good price on what we were buying, and Andrew Ross gave us a great deal. He was very busy though, so when we went in to pay, he wasn't able to deal with us, but he did introduce himself at one point and was very friendly. Instead, we dealt with Paul who was fantastic. He took us on a test drive with the exact car we'd be purchasing, and was very patient in explaining all the main features of the car. He then took us on a detailed tour of the service department which we were very impressed with. The whole transaction with him went very smoothly and we felt very comfortable asking him questions. When we came to pick up the car, he impressed us even further by giving us the user manual already tabbed with the most important pages. He went through each of these pages with us so we'd understand their importance. He also made photocopies of the documents we would need to keep in the car (such as ownership) so we can keep a copy in the car and one at home -- in the past we've done this ourselves; no dealership has ever done this for us before. Then he took us to the car and once again, explained all the features of the car in greater detail and even helped me set up my phone with Bluetooth right away. I have never experienced service like this at any dealership and I highly recommend Paul and Andrew to anyone looking to buy a Toyota! More

Painless Thank you Richmond Hill Toyota. You made leasing a RAV4 for my 80 year old mother enjoyable, quick and easy. Thanks to Ashraf Zohni (Sales guru) who s Thank you Richmond Hill Toyota. You made leasing a RAV4 for my 80 year old mother enjoyable, quick and easy. Thanks to Ashraf Zohni (Sales guru) who spent the extra time with Mom to cover off the nice accessories this vehicle offers. His product knowledge (and patience) was terrific. More

Professional, Knowledgeable & Personable I purchased a Prius on Aug. 31, 2016. This was my first transaction with Richmond Hill Toyota, and I must say that I was quite pleased with the exper I purchased a Prius on Aug. 31, 2016. This was my first transaction with Richmond Hill Toyota, and I must say that I was quite pleased with the experience, and continue to be. The sales rep was Feonney Shao. She has a great depth of knowledge, and was not in the least pushy. The transaction progressed at a speed I was comfortable with. When it came time to negotiate, as stated in another review, she went several times to her manager on my behalf to get me the best possible deal. If you visit Richmond Hill Toyota to purchase or lease, I highly suggest you seek out Feonney Shao to assist you. More

Great service We had a great overall experience at this location. Our sales agent was very helpful. We woll definitely recommend this dealership. Very friendly an We had a great overall experience at this location. Our sales agent was very helpful. We woll definitely recommend this dealership. Very friendly and above and beyond service. More