Richmond Hill Toyota

Thank you Brad Scherer Usually when I service my car (twice a year on average), I leave Toyota feeling that I spent more than I should. I am anxious going in because I think Usually when I service my car (twice a year on average), I leave Toyota feeling that I spent more than I should. I am anxious going in because I think that I will be taken advantage of by representatives telling me I need parts/service that I really don't need. This time, I was in shock. Brad told me I did not need a service that I thought I did. Essentially, he saved me a few bucks! Go figure! That never happens to me before. I would not be completing this survey otherwise. So, at the end of the day, it is not about the money I saved. It is about trust. It is about building a trusting relationships where the customer (me) feels respected. When I come to Toyota, I do not want lip service. I want all service employees who I deal with to provide required, efficient and safe car service every time. Do for me as you would for yourself and family you care about. I felt that Brad did that at my last visit. Hence, I give this lengthy feedback....for Brad. More

Good service as usual I brought in my car for an oil change and break service. I was driven home and picked up and car was ready as promised. I brought in my car for an oil change and break service. I was driven home and picked up and car was ready as promised. More

Great service I needed my tires to be changed from the all season to Winter tires. I did not have to wait very long. Great customer service. I needed my tires to be changed from the all season to Winter tires. I did not have to wait very long. Great customer service. More

Goods More service people in evening time needed. Long line and no people to help. Other than that is good. Nothing else to add to that More service people in evening time needed. Long line and no people to help. Other than that is good. Nothing else to add to that More

Daughter ruined my car My daughter curbed my car and destroyed the alignment of my leased carolla. I was so happy to see Jeff when I drove in since I have had such great exp My daughter curbed my car and destroyed the alignment of my leased carolla. I was so happy to see Jeff when I drove in since I have had such great experiences with him before. He did the best he could for me and the car and even saved my insurance company money. I would only deal with him when possible. More

Quick, efficient, and flexible. My visit was great. The work done on my Rav 4 was efficient. I did not wait very long to get it back. Also, I realized I needed an emissions test, and My visit was great. The work done on my Rav 4 was efficient. I did not wait very long to get it back. Also, I realized I needed an emissions test, and it too was done quickly. More

Car in for repair I recently had my car in for service and liked the service I received. I was told to have my plugs and a coolant flush done on the vehicle. I had the I recently had my car in for service and liked the service I received. I was told to have my plugs and a coolant flush done on the vehicle. I had the mechanic change the plugs but i found the price of the coolant flush to be a bit high so i declined that service. More

Amazing experience I have been dealing with Brad for more than 10 years now ,he's very patient and professional and knows what he's doing . Always goes the extra mile t I have been dealing with Brad for more than 10 years now ,he's very patient and professional and knows what he's doing . Always goes the extra mile to resolve your issue . In my opinion having a better service makes your dealership successful not having a good sales people . More

Car well maintained with Richmond Hill Toyota I would always suggest people use delareships to maintain their car, dealerships know how to fix things correctly sometimes even a wrong bolt or screw I would always suggest people use delareships to maintain their car, dealerships know how to fix things correctly sometimes even a wrong bolt or screw used or fixed incorrectly can make a world of a difference, besides dealerships knows their cars very well to avoid some common repair errors. Richmond Hill Toyota have always rendered clean and professional workmanship,. More

Delon was very professional and patient. Nice guy. Previous experience was not as good as this one. Delon made the difference in theexperience. Was a very busy time and got my snow tires installed. Previous experience was not as good as this one. Delon made the difference in theexperience. Was a very busy time and got my snow tires installed. More