Richmond Hill Toyota

I locate and bought a 2022 TACOMA from Richmondhill Toyoyta while I live in Whitby reason hard to find one rightaway. This dealership had on returned and i found it through market place , drove all th Toyoyta while I live in Whitby reason hard to find one rightaway. This dealership had on returned and i found it through market place , drove all the way and bought it. I love my track not because of the great service of the DEALERSHIP but because of great product of TOYOTA my story I bought the track through salesperson named MEHDI. He signed and promise for me my first service is free (included in the price). I drove the care and the dealership called me for my complimentary service, I made the appointment and , drove all the way to Richmond hill. I wait 30-40 min and then get inside to register, but service advisor said it is not covers under complimentary service and asked me to pay $220 for the service. Reason the millage is passed 8000 km . This is the sad part I went inside the receptionist not friendly either. I asked for my salesperson MEHDI. Mehdi come and I told him, you never mentioned about 8000 km anyway he made a false story at the spot, and told me he will go and talk to the dealership manager . He told me to wait here. I wait and wait and wait an houre but he never come back,. I went again to front desk, the lady told me MEHDI don't want to see you, sales is done, now it is the service desk, not the sales I was very disappointed, he must come back and told me what he wanted , but he didn't and he insulted me by ignoring. I felt disrespected in this dealership that I never want to go there again More

Ashraf Zohni is "Toyotaman". Honest, kind and trusty are some of his characteristic manner. Toyota should be proud of him. Honest, kind and trusty are some of his characteristic manner. Toyota should be proud of him. More

Refusal to give back a $1000 deposit for a vehicle that was only withheld for 3-4 days. They did not provide a reason nor breakdown of expenses the dealership ate in that short period of time. They also was only withheld for 3-4 days. They did not provide a reason nor breakdown of expenses the dealership ate in that short period of time. They also did not perform ANY services to the vehicle between deposit placing, and cancellation of order. No amount of money was spent aside from having the vehicle taken off of listings for that short period of time. Even in the purchase agreement it states the deposit & any amounts will be refunded, and if docked, there should be suitable explanation for damages accrued. As someone from the Honda-Acura side of dealerships in accounting, what they've pulled on a English-secondary speaking family member of mine is ridiculous. Between the 4 dealerships and 11 years I've worked in this industry, I've seen deposits refunded on vehicles that received actual costs in service, transport, and cleaning. At the end of the day, the customer is entitled to their refund, and if the business does not provide a breakdown with valid and verifiable reasoning that the company had eaten costs, it is null. Even then, the customer gets their deposit back 999/1000 times. This company just preyed on the fact my family member is still learning english, preying on his ignorance to the industry. OMVIC has been contacted both via my workplace, and my personal. We'll see how this goes! In the interim, I highly advise any new Toyota shoppers to bring their business to another establishment. I've had excellent experience at New Roads, and Aurora Toyota. Fantastic product no doubt. Just have to find the right sales & service team. More

I just want to express my gratitude to Igor Sapojnikov. Excellent service and personal approach! Thank you! Excellent service and personal approach! Thank you! More

Leased a new vehicle here and I am very happy with what I got, thanks to Igor Sapojnikov and the team for working hard to ensure customers are satisfied got, thanks to Igor Sapojnikov and the team for working hard to ensure customers are satisfied More

LOVE THIS PLACE, , PEOPLE TREAT ME LIKE FAMILY BRINGING IN MY CAR FOR MANY YEARS, HIGHLY RECOMMEND BRAD AND HIS TEAM IN MY CAR FOR MANY YEARS, HIGHLY RECOMMEND BRAD AND HIS TEAM More

Purchased a new vehicle here. We were helped by Ashraf Zohni and I found him friendly, knowledgeable, and professional. He really took the time to answer my questions and wanted to ensure that I was sati Zohni and I found him friendly, knowledgeable, and professional. He really took the time to answer my questions and wanted to ensure that I was satisfied and understood everything there was to know about my new vehicle. Highly recommended! More

Bestseller in Richmond hill. Staff is so friendly and welcoming. Very satisfied about the service. Give more business in future by telling friends and family welcoming. Very satisfied about the service. Give more business in future by telling friends and family More

I leased my first car with Wilson, and he was very fast and got me what I wanted in my 2019 Toyota Rav4. 2 years later I decided to buy out my car and came back to Wilson. He was very fast and efficient wi and got me what I wanted in my 2019 Toyota Rav4. 2 years later I decided to buy out my car and came back to Wilson. He was very fast and efficient with all the paperwork and got everything done within a day. He helped me set up safety inspection, told me what I need before coming in. I am very satisfied and definitely recommend him to anyone who wants to lease/finance or buy a car. More