Richmond Hill Toyota

Amazing experience and a Great customer service! Igor Sapojnikov is the best sales representative I’ve ever met. I am impressed by his high professionalism and friendly attitude. He knows what you n Igor Sapojnikov is the best sales representative I’ve ever met. I am impressed by his high professionalism and friendly attitude. He knows what you need and offers more than you expected. Thank you Igor for a great job ! I would refer everybody to him. More

Brad Scherer has been my service advisor since I bought my first Toyota in 2006. He is always helpful and takes time to explain the maintenance work required and recommendations. my first Toyota in 2006. He is always helpful and takes time to explain the maintenance work required and recommendations. More

I called the dealership regarding purchasing and installing all season tires, I had received a quote from a competitor but heard about their price match guarantee. I spoke with their parts departme installing all season tires, I had received a quote from a competitor but heard about their price match guarantee. I spoke with their parts department this morning and was told they can’t match that. The difference is about $116. So they lost $1200 in business and any future business because of that. Furthermore I contacted Toyota head office regarding their misleading and fraudulent ads. More

We were pleased to be helped by Bruce. he was very helpful and informative. would and will recommend him to family and friends. Thanks for you're help Bruce. CB he was very helpful and informative. would and will recommend him to family and friends. Thanks for you're help Bruce. CB More

This is the second vehicle we bought from the dealership. Michael Zonni was our sales rep and we would want to deal with him again in the future. He was patient and supportive throughout the process. Mic Michael Zonni was our sales rep and we would want to deal with him again in the future. He was patient and supportive throughout the process. Michael answered all of our questions and was easy to reach. The 2021 Corolla is great. We have only good things to say about our sales rep and the dealership. Rick Dubin More

This location is terriible! Just because you booked an appointment to change tires, doesn't mean they'll have the tires. They won't have them today, but they will offer to keep Just because you booked an appointment to change tires, doesn't mean they'll have the tires. They won't have them today, but they will offer to keep you waiting until literal closing time. They'll offer a "free" rental, for which you'll of course have to pay and they won't bother reimbursing or really responding to you. If this is the kind of service you crave, look no further, this location is perfectly terrible, but hey, they have free coffee. More

Horrible experience with this dealership. Very poor customer service and lack of knowledge specially one of the sales rep. who is very impolite and unprofessional. I had to deal two times wi Very poor customer service and lack of knowledge specially one of the sales rep. who is very impolite and unprofessional. I had to deal two times with him when I leased my car 4 year ago and when it was due to release it. No one cares and there is no manager responsible for their sales rep. actions. They just want to sell. I was going to buy back the car but they didn't provide information and caused me to pay 170 dollars for a safety certificate that could easily be avoided as the defect was visible ,a little crack on window which I was not aware it could be a problem if I want to buy it ..the Crack was not a safety concern but was required for the certificate. The sales rep told me I don't need any documents to buyback which was lie and just ignorance on his part ..the service guy also didn't pay attention to that defect that could be a problem, they just charged me for the test and then told me I should fix it , and then pay again for another safety test . The crack on window was visible and they shouldn't testing and charging me ..the defect was not hidden so i could avoid paying extra. The next day I went to another Toyota dealership which were very nice, professional and helpful. They gave me good information and helped me to resolve all issues . Don't ever go to the Richmon hill Toyota and if you did just avoid that rude and not knowledgeable sales rep. Well still I try to be nice to him and don't put his name here. More

Frank Valentini, thank you for today's quick oil change. Double espresso was good too...LOL Double espresso was good too...LOL More

We dealt with Brad Scherer and his service was excellent. We give Brad a 10/10 in terms of customer service. He was friendly, knowledgable and very accommodating to our requests. Thanks Brad for your great We give Brad a 10/10 in terms of customer service. He was friendly, knowledgable and very accommodating to our requests. Thanks Brad for your great service. Carmen and Sarah More

I locate and bought a 2022 TACOMA from Richmondhill Toyoyta while I live in Whitby reason hard to find one rightaway. This dealership had on returned and i found it through market place , drove all th Toyoyta while I live in Whitby reason hard to find one rightaway. This dealership had on returned and i found it through market place , drove all the way and bought it. I love my track not because of the great service of the DEALERSHIP but because of great product of TOYOTA my story I bought the track through salesperson named MEHDI. He signed and promise for me my first service is free (included in the price). I drove the care and the dealership called me for my complimentary service, I made the appointment and , drove all the way to Richmond hill. I wait 30-40 min and then get inside to register, but service advisor said it is not covers under complimentary service and asked me to pay $220 for the service. Reason the millage is passed 8000 km . This is the sad part I went inside the receptionist not friendly either. I asked for my salesperson MEHDI. Mehdi come and I told him, you never mentioned about 8000 km anyway he made a false story at the spot, and told me he will go and talk to the dealership manager . He told me to wait here. I wait and wait and wait an houre but he never come back,. I went again to front desk, the lady told me MEHDI don't want to see you, sales is done, now it is the service desk, not the sales I was very disappointed, he must come back and told me what he wanted , but he didn't and he insulted me by ignoring. I felt disrespected in this dealership that I never want to go there again More