Richmond Hill Toyota

Bruce has been my trusted salesman for many years. I have purchased 4 Toyotas from him and he always provides excellent advice and service. He is very knowledgeable about all the different models and I have purchased 4 Toyotas from him and he always provides excellent advice and service. He is very knowledgeable about all the different models and gives a detailed explanation for the various models I am considering. He is very patient and takes the time to make sure I am fully informed about my purchase. He is very friendly and I always look forward to chatting with him. I am totally satisfied with his work. More

Amazing experience and a Great customer service! Igor Sapojnikov is the best sales representative I’ve ever met. I am impressed by his high professionalism and friendly attitude. He knows what you n Igor Sapojnikov is the best sales representative I’ve ever met. I am impressed by his high professionalism and friendly attitude. He knows what you need and offers more than you expected. Thank you Igor for a great job ! I would refer everybody to him. More

Brad Scherer has been my service advisor since I bought my first Toyota in 2006. He is always helpful and takes time to explain the maintenance work required and recommendations. my first Toyota in 2006. He is always helpful and takes time to explain the maintenance work required and recommendations. More

I called the dealership regarding purchasing and installing all season tires, I had received a quote from a competitor but heard about their price match guarantee. I spoke with their parts departme installing all season tires, I had received a quote from a competitor but heard about their price match guarantee. I spoke with their parts department this morning and was told they can’t match that. The difference is about $116. So they lost $1200 in business and any future business because of that. Furthermore I contacted Toyota head office regarding their misleading and fraudulent ads. More

We were pleased to be helped by Bruce. he was very helpful and informative. would and will recommend him to family and friends. Thanks for you're help Bruce. CB he was very helpful and informative. would and will recommend him to family and friends. Thanks for you're help Bruce. CB More

This is the second vehicle we bought from the dealership. Michael Zonni was our sales rep and we would want to deal with him again in the future. He was patient and supportive throughout the process. Mic Michael Zonni was our sales rep and we would want to deal with him again in the future. He was patient and supportive throughout the process. Michael answered all of our questions and was easy to reach. The 2021 Corolla is great. We have only good things to say about our sales rep and the dealership. Rick Dubin More

This location is terriible! Just because you booked an appointment to change tires, doesn't mean they'll have the tires. They won't have them today, but they will offer to keep Just because you booked an appointment to change tires, doesn't mean they'll have the tires. They won't have them today, but they will offer to keep you waiting until literal closing time. They'll offer a "free" rental, for which you'll of course have to pay and they won't bother reimbursing or really responding to you. If this is the kind of service you crave, look no further, this location is perfectly terrible, but hey, they have free coffee. More

Horrible experience with this dealership. Very poor customer service and lack of knowledge specially one of the sales rep. who is very impolite and unprofessional. I had to deal two times wi Very poor customer service and lack of knowledge specially one of the sales rep. who is very impolite and unprofessional. I had to deal two times with him when I leased my car 4 year ago and when it was due to release it. No one cares and there is no manager responsible for their sales rep. actions. They just want to sell. I was going to buy back the car but they didn't provide information and caused me to pay 170 dollars for a safety certificate that could easily be avoided as the defect was visible ,a little crack on window which I was not aware it could be a problem if I want to buy it ..the Crack was not a safety concern but was required for the certificate. The sales rep told me I don't need any documents to buyback which was lie and just ignorance on his part ..the service guy also didn't pay attention to that defect that could be a problem, they just charged me for the test and then told me I should fix it , and then pay again for another safety test . The crack on window was visible and they shouldn't testing and charging me ..the defect was not hidden so i could avoid paying extra. The next day I went to another Toyota dealership which were very nice, professional and helpful. They gave me good information and helped me to resolve all issues . Don't ever go to the Richmon hill Toyota and if you did just avoid that rude and not knowledgeable sales rep. Well still I try to be nice to him and don't put his name here. More

Frank Valentini, thank you for today's quick oil change. Double espresso was good too...LOL Double espresso was good too...LOL More

We dealt with Brad Scherer and his service was excellent. We give Brad a 10/10 in terms of customer service. He was friendly, knowledgable and very accommodating to our requests. Thanks Brad for your great We give Brad a 10/10 in terms of customer service. He was friendly, knowledgable and very accommodating to our requests. Thanks Brad for your great service. Carmen and Sarah More