Richmond Hill Subaru

Great experience, never felt pressured Knew what we wanted when we walked in. The staff was friendly, knowledgeable and never overbearing. Purchase went smoothly and the vehicle was order Knew what we wanted when we walked in. The staff was friendly, knowledgeable and never overbearing. Purchase went smoothly and the vehicle was ordered and delivered as promised. More

The experience was perfected by Mike T We've been shopping around for a used car for a few months now and the experience was underwhelming, pushy sales people trying to serve you up over pr We've been shopping around for a used car for a few months now and the experience was underwhelming, pushy sales people trying to serve you up over priced cars and always in a hurry to go home. Mike at richmond hill Subaru changed all that. He definitely made us feel like first class. We went to the dealership after work and it must have been pretty late. Mike was patient from the start. He took us on a real test drive, made sure we knew every detailof the vehicle, the brand and our options. We definitely appreciate his knowledge and honesty! Ended up buying a subaru and would recommend anyone to go check out one from Mike. He is very personable and from start to end was very friendly and reliable. Outstanding professionalism and knowledgeble! More

AWESOME STAFF I LIVE IN MISSISSAUGA AND TOOK MY TRIBECA TO RICHMOND HILL LOCATION FOR A SERVICE & MINOR REPAIR. MIKE NEO (ADVISOR) AND FRANKY (TECHNICIAN) WERE VERY I LIVE IN MISSISSAUGA AND TOOK MY TRIBECA TO RICHMOND HILL LOCATION FOR A SERVICE & MINOR REPAIR. MIKE NEO (ADVISOR) AND FRANKY (TECHNICIAN) WERE VERY COURTEOUS AND QUICKLY DIAGNOSE THE PROBLEM AND THE CAR WAS FIXED IN UNDER 2 HRS TIME. SO FAR I HAVE BEEN GETTING MY TRIBECA SERVICED/REPAIRED AT OTHER SUBARU LOCATIONS BUT AFTER I VISITED RICHMOND HILL LOCATION I FOUND A BIG DIFFERENCE IN SERVICE QUALITY. HERE THE TECHNICIANS ARE VERY WELL TRAINED + ALL OTHER STAFF IS VERY FRIENDLY KNOWLEDGEABLE. YOU GET PEACE OF MIND AS YOU KNOW YOUR CAR IS IN GOOD HANDS. MIKE NEO HAS REALLY BEEN OUTSTANDING. THANKS RICHMOND HILL MANAGEMENT FOR HAVING SUCH A GREAT STAFF !!!!! CHEERS !!! HITESH More

Fast and friendly. The service department found the problem quickly and efficiently fixed it. My car was fixed in under an hour. Mike was very courteous. thanks Subaru The service department found the problem quickly and efficiently fixed it. My car was fixed in under an hour. Mike was very courteous. thanks Subaru More

Always first class service, exceptional staff No other Subaru dealer is as good as Richmond hill Subaru and I have been to 3 others before. Mark Ginsberg and David the Mechanic/Technician you can' No other Subaru dealer is as good as Richmond hill Subaru and I have been to 3 others before. Mark Ginsberg and David the Mechanic/Technician you can't go wrong. My Outback was serviced right the first time and every time. I don't take it any where else now. More

Great and speedy service! I have been using New Roads Subaru Service department for over 8 years now, staff is always courteous and their technicians always fix my car problems I have been using New Roads Subaru Service department for over 8 years now, staff is always courteous and their technicians always fix my car problems. I know that if something is wrong with my car, that they would fix it right. More

Exceptional Sales Staff and Customer Service Alex and Francis have always been very warm and helpful. I was speaking to Alex over a course of 4 months on the subject of purchasing a new BRZ. Duri Alex and Francis have always been very warm and helpful. I was speaking to Alex over a course of 4 months on the subject of purchasing a new BRZ. During this span of time, Alex had been very helpful, knowledgeable and prompt with his responses. After much deliberation, I decided on purchasing a new 2015 STi. Unfortunately, Alex was unable to complete my purchase due to extenuating circumstances but was still able to assist me the best he could through email and on site service. Francis was able to assist Alex in completing my purchase and was equally as knowledgeable and friendly during the process of my purchase and made it as painless as possible. Francis was able to secure a better deal for me than those offered by other dealerships. Both still remember and greet me warmly and take time to speak to me each time I bring my vehicle in for service. Both are car enthusiasts and have a passion for motorsports. More

Customer focused I recently purchased a 2016 Outback which was unfortunately recalled on the day I was picking it up. The recall was a stressful news, but the staff di I recently purchased a 2016 Outback which was unfortunately recalled on the day I was picking it up. The recall was a stressful news, but the staff did everything to make me happy, including responding to my emails promptly (Ariela replied around the clock even at 11pm!), being open to options that I've suggested: I asked if I can get a new car that has not been recalled and Ariela was open to searching for another car). I decided to stick with my recalled Outback due to Ariela's responsiveness. I know she will be there should I have any issues. During pickup day, I had a concern about the car veering to the right. Ariela and David (technician) was very generous with their time and addressed all my concerns and David perfected the vehicle to my satisfaction. David and Ariela even went with me to test drive the car. Overall, I am very happy with my car and the staff. Mike, the salesperson, was equally helpful. I also commend Subaru for fast action on the recall. Recalls are common to all brands (hint: Takata airbags that affects numerous brands), but what's more important to me is a a customer focused dealership. More