Red Deer Mitsubishi

Worst experience ever buying a vehicle! My wife and I bought our car ( SUV ) from these guys. We originally wanted a white vehicle but they claimed there was none available. They told us the My wife and I bought our car ( SUV ) from these guys. We originally wanted a white vehicle but they claimed there was none available. They told us the only one that would work for us was a black one ( our number one on our list we didn’t want ). We literally dealt with so many people there , and my wife had to call multiple times to get any answers as they wouldn’t call us for days to let us know what was going on. It was probably close to two weeks before they got things figured out as we refused the black ( SUV). They finally found us a white one and we agreed on it , they got us to do the paperwork and before signing anything we read that it was paperwork for a black ( SUV ) not a white one . Even the vin # was wrong so we had to wait again to sign papers . We were so not impressed with the run around we were getting so they gave us a lifetime oil change card for our vehicle which didn’t really mean a whole lot as they were trying to make things better for us. They forgot to mention that u have to spend a xxxx load of money doing all these unnecessary things in order to get the oil changes. So ultimately it’s not free oil changes it’s a way for them to squeeze more money out of you than they already do. Doesn’t end there, they then gave us a free trip to Mexico or Vegas but once again didn’t explain xxxx to us just sent this card with the oil change card in the mail to us. We have to pay money to activate this trip then it’s only certain things that are included. You still have to pay a bunch of money to go on this so called free trip. All in all we have had the car for a few months now and have never heard from these guys to ask how our new vehicle is. It’s the absolute last place I would buy from if I ever get myself in to another new vehicle. Just to set the record straight as well , this is 100% true. More

Unethical Business Tactics sept 21 Me and my friend met Sales associate at 11:00 AM. I had 2 bad experiences with the same dealership but did not bother to reach out to the BB sept 21 Me and my friend met Sales associate at 11:00 AM. I had 2 bad experiences with the same dealership but did not bother to reach out to the BBB because I thought it was a genuine and not a common one. We decided to trade my old Outlander to a new one, I thought due to past experiences we would get a better deal but were not given deal that would woo us (Driving all the way 150 kms from Edmonton to Red Deer). So we were given a specific payment plan which was still out of our expected budget, the Sales associate told us that 259 bi-weekly is to start of with and if after credit check the bank would sometimes lower the payments. So I agreed to it and signed the agreement in hopes of getting a better deal after credit check. I even asked my friend to become a co-signer if that helped our case. we told the associate we will buy only if the deal is good to which she happily agreed. after the meeting with finance manager where she explained us the payments we did not agree for the high payments. Initially they handed us the payment plan of 290 and then to 270 within a minute. after a while the Sales manager(Dylan Gage) enters and tries to be the smartest guy in the room. He tries to negotiate the deal and when we told our situation he understood that we arent happy with the payments he starts becoming aggresive in his tactics and threatens us that we have already signed the agreement and he just have to send to the bank (sounded like a blackmail), he also mentions that the car is sold to you guys already because you signed it. We did our best and explained that Sales associate told that we will just get the agreement signed so that we could find the better rate after credit checks, But he was rude, agressive and threatening in his approach and kept repeating that the car is your already yours. me and my friend stormed out of the door no apology no thank you. Even Sales associate was silent when the negotiations was heated up. I would like Sales manager (Dylan Gage) to officially apologize to me and my friend present in that room. along with the apology of the owner of the dealership so that we know that he knows about this incident. Also I was promised to return my $100 deposit (refundable no matter what), as said by the sales associate by Monday through email transfer. But i don't see any positive response from them. I would like my deposit money back ASAP. This was my last visit to RED DEER MITSUBISHI and i DO NOT recommend this dealership to any one. More

Very professional and helpful I am very happy with the service i received from Candace. She was very professional and did her part in getting the best price for me. She was never " I am very happy with the service i received from Candace. She was very professional and did her part in getting the best price for me. She was never "too" pushy, and i felt comfortable with dealing with her. Thank you Candace. More

Screwed me over Will never deal with them again. Made a big mistake going there and sitting almost 7 hours. Should have walked away when i wanted to. I hate this car Will never deal with them again. Made a big mistake going there and sitting almost 7 hours. Should have walked away when i wanted to. I hate this car worst mistake of my life. Hope it was worth it to screw me over. More

Fast and Professional service. Andrew Mah found the type of vehicle I was looking for within 12 hours, and by the following day, I was driving my new vehicle home. Andrew worked fev Andrew Mah found the type of vehicle I was looking for within 12 hours, and by the following day, I was driving my new vehicle home. Andrew worked feverishly hard at getting the best deal on my two trade-ins, followed by a substantial cheque to pay off my high interest credit cards, and make it into two manageable bi-weekly payments. I also appreciated the no pressure approach from Kyle Leduc during the financing portion. Kyle understood and acknowledged that I had had a previous negative experience at another dealership, and he made the process all together quite painless. I appreciated both their efforts, and i would recommend them to anyone. More

Another satisfied new car owner in Red Deer Very friendly, helpful and accommodating staff....love my new ride. Never felt pressured and overall experience at the Red Deer dealership was great.. Very friendly, helpful and accommodating staff....love my new ride. Never felt pressured and overall experience at the Red Deer dealership was great....happy to recommend. More

good quality vehicles with good warranty and service We recently purchased our third vehicle from this dealership. They are improving in their service and efficiency. Friendly and approachable. Willin We recently purchased our third vehicle from this dealership. They are improving in their service and efficiency. Friendly and approachable. Willing to listen to you More

bad service never calls u back bad service never call u back i had to do all the bank work my self i had to call the bank. in hold for like a hour no one wants to talk bad service never call u back i had to do all the bank work my self i had to call the bank. in hold for like a hour no one wants to talk More

Harassment We purchased a new Mitsubishi a year ago and have had non stop calls ever since. We have told them to stop, it didn’t work. We told them to write o We purchased a new Mitsubishi a year ago and have had non stop calls ever since. We have told them to stop, it didn’t work. We told them to write on our file to stop calling us, it didn’t work. I have threatened getting a harassment barge against them AND THEY STILL CALL!!!! Several times a month. “ We have great news for you!” “Trade your car for a better interest rate!” As if we would EVER purchase another car from them! More

Excellent They were thorough and excellent at dealing with everything that I needed to get a new car. I would recommend her greatly to any of my friends and fam They were thorough and excellent at dealing with everything that I needed to get a new car. I would recommend her greatly to any of my friends and family. More