Red Deer Mitsubishi

Amazing service from everyone. Very friendly and listened to all my needs. Very clean and nice dealership. Would recommend to anyone looking for new or even a used car. to all my needs. Very clean and nice dealership. Would recommend to anyone looking for new or even a used car. More

poor customer service. Cris Cotton was very unprofessional. Called us at 9:45am to inform us that the form we filled out for pre-approval online was approved, and if there was a vehicle we were unprofessional. Called us at 9:45am to inform us that the form we filled out for pre-approval online was approved, and if there was a vehicle we were looking at. We informed him of which vehicle. He called back later and stated credit was an issue but he would Tweek things and keep us informed. We informed him we would be at dealership today (Nov 24,2012),and he stated the vehicle we were interested in was being detailed and to show up after 2pm. We arrived at 3:22pm to be greeted by a salesman"Darcy" inside who informed us the vehicle in question was just sold as we drove a 45 minute drive to the dealership. Seriously, What dealership can't be bothered calling a potential customer that the vehicle they are driving this distance to test drive and purchase was sold and save that person a drive???? Hum....Not very professional. Then Cris Cotton(who called us this morning and confirmed we were approved, as well, was the individual who stated when we should arrive) avoided us and didn't even have the decency to approach us and apologize....but made NO EFFORTS to aknowledge us instead. Who cares at this point if the vehicle is sold, but I would never refer anyone to this dealership solely on how we were treated as potential customers. Wow.....Thanks for nothing. Guess it's a good thing that the $$$$$ we got together as a down payment wasn't placed in this dealerships possession and we found a great dealership in Edmonton with the same vehicle( 1 year newer)for the same price. We were treated exceptional and will refer anyone to that dealership!!!! Thanks for nothing Red Deer Mitsubishi.(By the way.....I have all the messages corresponding with this Cris Cotton on our recorder to verify that in no way did we miss understand anything or that he in fact told us we were approved and to show up for the vehicle we were interested in only to have it sold right out from under us) More

Overall customer service is awful, and the used vehicles they sell do have proper inspections done. They also do not stand behind their used vehicles. they sell do have proper inspections done. They also do not stand behind their used vehicles. More