Red Deer Mitsubishi

Buying a vehicle should not be this difficult I bought a 2010 dodge ram 1500 from Mitsubishi Red Deer. I got a good price but to get it took all that I had. After agreeing on price, with new tires I bought a 2010 dodge ram 1500 from Mitsubishi Red Deer. I got a good price but to get it took all that I had. After agreeing on price, with new tires,and signing off on it the dealership took 4 days passed when they said it would be ready for pickup. Not only that but each time that I called in to check if I could pick it up no one apologized for the inconvenience or reassured me when I could pick it up. After being told the third time that it wasn't ready I called the manager Chad and he did nothing more then fill my gas tank after I pretty much begged for it. When I did finally get to pick up my truck they didn't honor the first agreement that I had signed to get new tires put on the truck before I would purchase. I will NEVER shop here again and will make sure everyone I know doesn't either. More

Go elsewhere If I had read some reviews, I would have gone elsewhere. They not only are poor at communicating with a buyer, but will sell you a vehicle that is uns If I had read some reviews, I would have gone elsewhere. They not only are poor at communicating with a buyer, but will sell you a vehicle that is unsafe to drive. I purchased a used truck from them, and the truck lost power while driving it less than 2 days later. They refuse to fix the issues, and have been quite rude. I doubt they even put the truck through the 'inspection', because they should have noticed the electrical problems. I wouldn't have even gone to this joke of a dealership if they had not emailed me and asked if I was interested in trading in a vehicle I was selling on kijiji. That desperate plea for sales should have been a red flag. AMVIC has been contacted, hopefully I will be able to drive the vehicle I am making payments on. More

Dodged a bullet Red Deer Mitsubishi was holding a "Car Wars" sales event at Parkland Mall late January 2015. I went in and told them I am looking for a luxury SUV: Me Red Deer Mitsubishi was holding a "Car Wars" sales event at Parkland Mall late January 2015. I went in and told them I am looking for a luxury SUV: Mercedes-Benz GLK, Lincoln MKX, Acura RDX or Audi Q5. Nothing specific, but I was really only looking for a list of vehicles. It seemed like a long-shot, given the entry-level type vehicles they had on display. However, the salesman said they deal with "lots of other dealerships" and he will build a car list for me to look at. I also asked them to appraise a possible trade-in, which they were happy to look at. Everything at this point, seemed perfectly fine. The next day, before he even provided me with the list, they wanted my personal info to do a credit check. I asked "why do you need to check my credit now? You don't even have a single vehicle to show me"... he replied "it is just their policy to check all customer credit, so if they do find a vehicle, they are able to proceed with the sale". He also said things like: it's no big deal and it won't affect my credit. They also asked for my credit card for a $500.00 deposit. I was very reluctant and asked "why would you need a deposit... again there is no car". He said the deposit is seen as "good will" and helps him get the best price, because it shows I am a serious customer. It was fairly high pressure, but I finally caved in... He said he will call me back the next day with the list. Later that night, he sent me a text saying they will not charge me a penny until we agree on a vehicle. Fair enough... luckily for me, they actually kept their word and my credit card was never charged. He calls me back the following day and says "good news, we got you approved!"... to my surprise I reply "approved for what? you still haven't shown me a car to look at". He asks me to come back to the showroom, so we can sit down and discuss all the details. He found 4 different models of the Mercedes-Benz GLK; and that he "has started a bidding war to win my business"... Later that afternoon: I go back in, I am greeted at the door and asked to sit and wait, I watch the salesman run around the showroom; every 10 minutes he tells me "hold on man, we have the numbers and you are going to love it, just another 2 minutes"... I proceed to wait for about an hour. When he finally approaches me with papers in hand, he sits down and verbally describes the vehicle: 2012 Mercedes Benz GLK, 46,000kms and black with beige interior (that's it)... he then shows me a form that states "331 bi-weekly" and asks if me "are we good to go with the deal?"... He doesn't have pictures, written feature list of the vehicle and I cannot even test drive it, because the vehicle is currently in a dealership holding facility. I asked if he can at least provide me with pictures, full feature list and price of the vehicle. He said "no problem, I will have that for you tomorrow". Next day, he tells me they are trying to get the vehicle out of the holding facility and transported to Red Deer for us to inspect and possibly test drive. At this point, they are trying their hardest to get me to approve the $500 deposit, because without it, there was no chance of getting the vehicle out... I absolutely refuse to provide them with a deposit without the basic information: Pictures, Feature List and Price. The only thing they were able to show me on paper thus far, was "$331 bi-weekly" -nothing else, no mention of the term of the load, interest rate or vehicle details. A senior salesman then sits down with us... and I had to flat out tell them, "how do you expect me to buy a vehicle without any information or even what it looks like". The senior salesman asks "you should know what it looks like, just Google it"... and I reply "of course I know what it looks like, but I still have no way to confirm the condition of the vehicle you are trying to sell me". They tell me, give them one more day. Day 4! I am again asked to return, the sales man says "he cannot send me the info via text... it is better we all sit down". I am back in the showroom... again made to wait for about an hour while they are "working out the numbers". Another salesman jokingly says to me "hey man, you are here so often, I hope you are getting a paycheck"... finally, the salesman and now the sales manager sits down with me. Again, high pressure sales tactics to get me to sign. Still no Pictures, Feature List or Price. I specifically ask for them to "break it down", they finally cave and show me the Price of $41,000... I quickly take my phone and search for comparable models on the market. In less then 5 minutes, I find the exact same model, same year and same kms, for $34,000... I told them their price is much too high and when I showed the sales manager the listing on my phone he said "okay then... BYE!" The sales manager was very rude and extremely pushy. In the end I walked away and nothing was charged to my credit card. After reading several reviews on this site, I am so thankful I walked away. This was hands down the worst car shopping experience in my life and complete waste of my time. More

Pressure and Fraud My fiancée went in the lot looking just browsing, she was pressured into signing a credit app, they ran her credit about 10 times in 2 days pretty muc My fiancée went in the lot looking just browsing, she was pressured into signing a credit app, they ran her credit about 10 times in 2 days pretty much hooping her credit for the year. They told her to get a co-signer she would be on the loan she got the approval with her dad when it came down to it she signed the papers for the inspections, the trade in papers weren't sent to the other dealer and I had to make 2 payment one on the new vehicle and the next payment on the trade in. The papers after looking over them were payments weekly and she accepted the deal being told payments were bi-weekly, when I confronted the finance manager about this he told me sorry bout ur luck but papers are signed it's the deal. On top of all this my fiancée was never on the deal and when she picked up the vehicle they gave her a fake bill of sale so she could insure and register it under her own name More

Be warned PLEASE READ Ok so I bought a 2013 ram last march frome these guys, I had seen one on the lot I wanted but was told it was sold but they had another exactly like i Ok so I bought a 2013 ram last march frome these guys, I had seen one on the lot I wanted but was told it was sold but they had another exactly like it and could bring it in asap great I thought and signed some papers 2 weeks go by and finally get the call my truck is there, I take a look around the lot but no 2013 white ram2500 longbox slt with rubber floors.... the finsnce guy comes out and point at a grey short box with cloth floors and says there it is! Like nothin was wrong xxx?long story short after a day of fawking around and alot of extras and discounts I took the truck home, so thinking they just had a simple mixup that they did their best to make right I recommend my brother to go buy his first car there... well that was a huge mistake, they approved him a week and a half ago then wouldnt release the car to him till today the finance office girl apparently doesnt know her job at all so after sitting around being told itll be ready to go 3 times then sent home empty handed he shows up today to a car with a dead battery, empty gas tank and still had to wait on fawking paperwork, these guys showed their true colors complete and total xxxxxxx DO NOT DEAL WITH THESE CLOWNS!!! More

Bought a 2014 Jeep Partriot! I had a really good experiance at this dealership! I bought a 2014 Jeep Patriot and I love it. The sales staff Liam and Brendon went above and beyond I had a really good experiance at this dealership! I bought a 2014 Jeep Patriot and I love it. The sales staff Liam and Brendon went above and beyond to explain prices to me so I felt comfortable. Also I felt they gave me a really fair price for my trade in! Thanks Guys More

Great Experience I bought a new RVR here last week and it went down without a hitch! We live our new RVR! Would recommend for sure! Thanks so much! I bought a new RVR here last week and it went down without a hitch! We live our new RVR! Would recommend for sure! Thanks so much! More

Love My Mitsubishi!! This is my first purchase ever and i m so glad i came here. They got me in a brand new lancer with there first time buyer program. I got the payments This is my first purchase ever and i m so glad i came here. They got me in a brand new lancer with there first time buyer program. I got the payments i wanted and an awesome interest rate. You will not find better service anywhere. There sales process really does save you time and money. I highly recommend coming to this dealership if you are in need of a vehicle. Overall AMAZING service!! More

Great Experience and love my new Lancer I was a bit unsure about buying a brand new car but after talking to the reps at Red Deer Mitsubishi I know i made the right choice. Sales Staff was I was a bit unsure about buying a brand new car but after talking to the reps at Red Deer Mitsubishi I know i made the right choice. Sales Staff was friendly and very knowledgeable about their product. The 10 year warranty is absolutely amazing and I have no problem letting all my friends and family know about it! More

Very happy with customer service and 2014 outlander Went to red deer mitsubishi as our 3rd dealership stop to shop around for a vehicle. Liam greeted us and made us feel so welcomed. We test drove a few Went to red deer mitsubishi as our 3rd dealership stop to shop around for a vehicle. Liam greeted us and made us feel so welcomed. We test drove a few vehicles and loved the 2014 outlander. We weren't quite sure that we could afford it but Liam and Chad made it work in our budget. They also introduced us to their service department and booked us for our first oil change. Our vehicle was spotless and they even helped set up the bluetooth. We couldn't be happier with the amazing service from everyone there. Would recommend to everyone. Very friendly, helpful, & knowledgeable! Added bonus of helping us build our credit!!! Thanks guys More