Preston Chevrolet Buick GMC Cadillac LTD

Bought a new Cadillac Lyriq 2024 from Preston Langley on Sept. 26th and got service sign of Lithium Ion battery right away at the time of receiving the car. But their salesman said it’s just a software issu Sept. 26th and got service sign of Lithium Ion battery right away at the time of receiving the car. But their salesman said it’s just a software issue and we will fix it next day. We trusted him and got the car home, on the way we realized that the heat was not working of that car. Brought the car back to the dealership next day and it stayed there for almost a 9 days. They said they need to change the AC charge pipe, I was like I don’t want that car anymore. But they totally declined my request and they were like it’s your car now we can’t take it back. After so much argument, we decided to keep it since we didn’t had any other choice. And now I have my car with me for 4 days and I again got the service sign of Emergency service calling and electric drive unit. Now, I will have to take it back to the service and don’t know for how long. This is ridiculous, I am a heart patient and these guys already gave me so much stress. Can’t deal with it anymore. Never ever buy a car from them. Don’t go for Lyriq please! It will give you nothing other than pain 😔😔 More

Recently bought a new Corvette and dealership was fair and personable. Keith, Henry and the gang made the process stress free. This past year, I have had the vehicle serviced there (oil & filter change, t and personable. Keith, Henry and the gang made the process stress free. This past year, I have had the vehicle serviced there (oil & filter change, tire rotation, DCT filter replacement and top up) and no major issues to complain about. Service staff were very helpful and went out of their way to satisfy my wishes!! More

My service adviser Coby was excellent and went above and beyond to improve my experience beyond to improve my experience More

Great service. Car was towed in on Sunday with no idea why it would not start. Desperate to get it back asap. Car was returned to me in Monday afternoon Car was towed in on Sunday with no idea why it would not start. Desperate to get it back asap. Car was returned to me in Monday afternoon More

The after sales service is not the best experience you expect to get from a big dealership. I’ve taken my truck for service since new to them but Maple Ridge GMC will now have my business. Here are my expect to get from a big dealership. I’ve taken my truck for service since new to them but Maple Ridge GMC will now have my business. Here are my issues: If you book at 9am you will still get your vehicle at 5pm after the service department is closed so you can’t even get answers on what work was done, then they will argue for you to pay a bill (even though it was warranty work). They also recommend services that are not required just to get a couple extra dollars out from you. Such as saying that I should pay a full inspection, but don’t let you know what was inspected? Also a warning to all of you: opt out of the car wash, my two year old with a dirty rag could do much better my truck was cleaner then after I got it back. More

Preston’s has a convenient after hours drop off and we’re very accommodating in an after hours pick up that works best for me. They also did all the recalls in one visit instead of doing multiples visits, very accommodating in an after hours pick up that works best for me. They also did all the recalls in one visit instead of doing multiples visits, as originally told. More

I only dealt with The dealership service dept so can only comment on that. They were accomadating comment on that. They were accomadating More

The auto service department service was great and everyone was friendly and attentive to our needs. everyone was friendly and attentive to our needs. More

I found the staff very accommodating as they knew about my time crunch and worked to get the job done in a timely fashion. It was most appreciated. my time crunch and worked to get the job done in a timely fashion. It was most appreciated. More

I brought my 4 year old truxk in as it was making some noises. After I paid and picked it up, the noises were not fixed. I dropped it off again, this time they said its a different cause. After the seco noises. After I paid and picked it up, the noises were not fixed. I dropped it off again, this time they said its a different cause. After the second time in and second payment made, the truck is still making rhe noises. Terrible service work and terrible customer service. More