Preston Chevrolet Buick GMC Cadillac LTD

Worst Service Department The service department knows nothing, they 'book' you an appointment and then when you call to confirm no one knows who you are. No one answers trans The service department knows nothing, they 'book' you an appointment and then when you call to confirm no one knows who you are. No one answers transferred calls. Only call when you have a lot of time, because you'll be holding for a long time. Dealing with this dealership is tiresome and frustrating to say the least. Would not recommend them to anyone. More

Buying a truck Our initial experience with Preston was not the best. We were dealing with Salesman Bob Noble and found he didn't know anything about the trucks we we Our initial experience with Preston was not the best. We were dealing with Salesman Bob Noble and found he didn't know anything about the trucks we were looking into, yet tried to sound like he did and was very pushy about it. We ended up purchasing from another dealership, but because we live in Langley, Preston is more practical. That's when we met Tandice. She is extremely polite, always makes sure we are happy when we leave. Absolutely amazing customer service! She follows up quickly, with the appropriate information and didn't try to upsell us on anything. I would recommend Preston based on our experience with Tandice alone, as well as the mechanic and parts team. More

Buying a new truck Great experience as always! Doug was pleasant, knowledgeable and professional. Went over everything with us - nothing negative to say! Well done and t Great experience as always! Doug was pleasant, knowledgeable and professional. Went over everything with us - nothing negative to say! Well done and thanks for our beautiful truck! More

I do NOT recommend purchasing a car at Prestons! I will continue to discourage my family & friends from ever purchasing a car or truck from Prestons. I found they are very friendly and helpful until I will continue to discourage my family & friends from ever purchasing a car or truck from Prestons. I found they are very friendly and helpful until they get your money, the you're on your own! My Chevrolet Cruze Turbo Diesel is falling apart and Prestons will take no responsibility unless I can show it is a factory defect. I didn't look under the car to see if the pieces were intact when I bought it so how am I to determine that? The fact is, they know I can't prove it, so too bad so sad! The staff in the service department (one individual specifically) is rude, arrogant & sarcastic. The service manager just sits in his office & says no, we don't cover that, doesn't even come out to talk to the customer. I could go on & on, yes there is more! I am looking forward to selling my piece of junk Chev. Cruze, maybe I'll buy a Ford next time. But whateverI buy it won't be from this awful dealership that has zero respect for its customers and takes zero responsibility for its product. More

Warm toes I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem.... I finall I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem.... I finally had warm toes driving home for the first time all winter !!! That's a big deal! And there was no surprises when it came time to pay the bill ... all n all I was very impressed 😊 More

ETHICS QUESTIONABLE TYPICAL USED SALES CAR DEALERSHIP TATICS Was evasive when I requested to review the service history records (Pre-owned Vehicle Service Records) and existing warranty. The documents were avail Was evasive when I requested to review the service history records (Pre-owned Vehicle Service Records) and existing warranty. The documents were available to review if I was to come down and see the vehicle when requested for it to be sent to me to review the car went from available to sold. This has happened on 2 different requests on 2 different vehicles. More