Preston Chevrolet Buick GMC Cadillac LTD

poor customer service I brought my 2014 Silverado 1500 in for a service because of a bulletin sent out by GM Canada regarding the brake boosters. I called in regards to bri I brought my 2014 Silverado 1500 in for a service because of a bulletin sent out by GM Canada regarding the brake boosters. I called in regards to bringing it in and no had no idea of what I was talking about. After I made the appointment I brought it in and they informed me that it was not a recall and so if they didn't see anything wrong I would be charged 170 for the diagnostics. I dropped it off at 7:30am and then received a call at 11am informing me it needed to be replaced and that they did have the part and could install it. I informed them I would need it back by 4 as I was off work then. I was told by the advisor it should be done 3pm and 4pm. I called them at 3:20pm and I was informed it wouldn't be ready until 4:45. I told them that I had to pick up my son and that doesn't work. She told me that it was on the hoist and there wasn't anything she could do about it. After picking up my truck at 4:45 I asked to speak to the service manager and was told he was in a meeting. I called him and left a message. I received a call that day and told him my disappointment in the service i was given. He informed me that when I make an appointment with a service advisor there is no guarantee that my truck will be done. I am only making an appointment to speak to an advisor but not for any serving at all. I told him that was ridiculous and that I will not be bringing my truck back to them as that reasoning made no sense. I have to take time off work to go in to "talk to an advisor" about my truck and leave my truck there. And they can't tell me at 11 that my truck cant be ready. I was one of 2 people there first thing in the morning. More

Speedy,professionall and caring. Leigh Heppner goes out of his way to help customers from sales to service. Service staff and odyssey shop staff are very knowledgeable and curtious. Leigh Heppner goes out of his way to help customers from sales to service. Service staff and odyssey shop staff are very knowledgeable and curtious. Jim,Candice and Steve did excellent job. More

Better than expected We had a specific truck in mind and searched most of BC to find one that fit our criteria (km, price, condition) before coming across one at Preston. We had a specific truck in mind and searched most of BC to find one that fit our criteria (km, price, condition) before coming across one at Preston. Our inquiry on the truck was answered by Ulyssies Lima, now a Sales Manager. The truck was so new on the lot he had to go check to ensure it was on site. It was and we arranged a test drive later that day and ultimately decided to purchase. There was some negotiation on minor repairs and those are now done. In this instance the reason for a 4 and not a 5 star rating is the time it took to complete the repairs and detailing; time frames were not as initially set and that frustration (not to mention extra time and travel) could have been eliminated with better communication within the team and to us. On the final visit for one outstanding repair there was miscommunication; the service team was very patient and accommodating to make things as 'right' as they could. I thank them for their patience. Ulyssies made a commitment to us that all would be right and to our satisifaction and happily that is the end result. He also made sure to follow up! Thank you! More

alex and lynn me and my wife are just comparing features of different cars when suddenly there came a guy name JEFF.. he answers all our questions and satisfied me and my wife are just comparing features of different cars when suddenly there came a guy name JEFF.. he answers all our questions and satisfied us thats why we got a new chevy! More

Awesome experience!!!! Highly recommend Very impressed with the level of service from my sales representative Peter Vorias!!! Goes to bat for you! Definitely come see Peter!!! Also, very str Very impressed with the level of service from my sales representative Peter Vorias!!! Goes to bat for you! Definitely come see Peter!!! Also, very straight forward and easy to deal with the financial part with Manny Dhudwal!!! More

Service and body shop 3 weeks in body shop for windshield pillar paint bubbles. Brought home roof moulding,clips,antenna in box of truck along with extra dent in front righ 3 weeks in body shop for windshield pillar paint bubbles. Brought home roof moulding,clips,antenna in box of truck along with extra dent in front right door of truck.Previously in service for rear brake squeal. Took off front brakes and chamfered brake pads now i have a big gouge in front rotor in less than 1000 km. Told i would be called back but nothing.xxx. More

recall repair that was told would take 2-3 hr took 7+ hrs Booked the recall appointment arrived to drop off waited 30 minutes to be able to speak to a service advisor. Asked how long the appointment would tak Booked the recall appointment arrived to drop off waited 30 minutes to be able to speak to a service advisor. Asked how long the appointment would take told 2-3 hours and that they would call. After my vehicle had been there for 5 hours I called to find out what was happening and had to leave a message due to high call volumes and the message said we will call you back within 30 minutes. After 45 minutes I called again and got transferred to my service advisors voicemail where I left another message and had no call returned so 30 minutes later I called again and spoke to him and was advised my car had not yet been started. I told him it was unacceptable that I hadn’t been advised they were running that far behind as I needed my vehicle to be at an appointment at 4pm. The vehicle was then rushed and I was picked up by a courtesy vehicle who proceed to 4 red lighta on the way to the dealership. More

Ridiculous Took two weeks to book appointment. Booked appointment for 8am. Phoned at 3pm and vehicle had not even been looked at yet! Total waste of a day for m Took two weeks to book appointment. Booked appointment for 8am. Phoned at 3pm and vehicle had not even been looked at yet! Total waste of a day for me 😖 More

Don't Take Your Vehicle There If You Want It Fixed Right! I don’t normally do this, but don’t like to be treated as someone who doesn’t know what he is talking about. I sent my diesel truck to Preston Chev I don’t normally do this, but don’t like to be treated as someone who doesn’t know what he is talking about. I sent my diesel truck to Preston Chev by tow truck because there was black smoke coming out the tail-pipe. They said it needed new injectors and fuel pressure regulator. They replaced the parts. You would think it would run. Wrong when I picked up the truck it was still smoking only blue smoke this time. Told Chris the service guy. He took it back to the mechanic, he checked it and said, OK. Chris said the blue smoke would burn off. It seemed all they wanted, after they got my money, here’s your truck now go away. When I started it the next morning lots of blue smoke. Had to be in Prince George next day, was a week late. Took their word for burning off extra fuel. Got home no different it was worse. When to PG Fuel injection. They ran tests, disconnected number 2 cylinder smoke stopped. They inspected cylinder with camera and the side-wall was damaged. Number 2 injector was OK, but the injector was sending to much fuel to that cylinder. What was the reason? No one will give me an explanation to why this was not noticed when the mechanic supposedly checked the injectors. My question is what happened? The total cost with labour was $8,495.49. $2,518.10 labour alone. Talked to Matthew, service manager, sent him all the information from injection shop, he said would see what can be done. Talked to Matthew, service manager and the foreman on the phone. That was a waste of time, foreman was to busy protecting his xxx instead of helping try figure out what wen’t wrong. So said goodbye and hung up. Was not going to get into a push and shove over the phone. Service Manager phoned after sending e-mail. All talk! More