Preston Chevrolet Buick GMC Cadillac LTD

Terrible customer service from the service deptment I have a 2015 Cadillac ATS coupe the car experienced a severe shuttering and I book an appointment at prestons service dept. it took 9 days to get an I have a 2015 Cadillac ATS coupe the car experienced a severe shuttering and I book an appointment at prestons service dept. it took 9 days to get an appointment. 24 hrs before my time I called to confirm my courtesy car comparable to my own I was told it was taken care of... Needless to say no car waiting they tried to give me some tin can courtesy car I was not impressed... So they told me to take my car and leave no service was performed... More

Review for Body Shop***PLEASE READ*** This review is for the Body Shop only and not the main dealership. I purchased my new 2014 Black Cadillac SRX in February and to be fair I have to say This review is for the Body Shop only and not the main dealership. I purchased my new 2014 Black Cadillac SRX in February and to be fair I have to say I received amazing service. The problem came after my new car was hit in a parking lot receiving minimal damage to the rear driver's side panel. I took it back to Preston because of the wonderful service I received during the purchase of my vehicle even though I live in another community making it very inconvenient for me. After meeting with the estimator and going through the damage I was given a date to bring my car in. I took it in and was told it would be approximately 3 days. When I phoned 3 days later I was told I would be called when my car was ready, but never was. I finally after countless phone calls was able to pick my car up 1 week after I had taken it in. I was to pay a deductible of three hundred dollars, but ended up paying seven hundred and was told I had to deal with the insurance company to get the difference back, which of course was all wrong information. I paid the additional and went to find my car in the parking lot because they didn't even have the decency to bring it around. When I found my car and inspected it I couldn't believe it THERE WAS NOW DAMAGE ON MY CAR THAT WASN'T THERE WHEN I DROPPED IT OFF. I spoke to original estimator and he conceded with one area of damage but not the scratch that was now on my driver door. They fixed the one area but I am still left with a visible scratch on my driver's door that was not there before. Since then I have found out my experience is not the only one. Apparently this has happened before. PLEASE DO NOT TAKE YOUR VEHICLE HERE TO HAVE ANY BODY WORK DONE AND IF YOU DO PLEASE MAKE SURE YOU GO OVER YOUR VEHICLE WHEN YOU DROP IT OFF TO GET FIXED AND AGAIN WHEN YOU PICK IT UP SO THEY CAN NOT DO WHAT THEY DID TO ME AND CLAIM THAT THEY DID NOT DO THE ADDITIONAL DAMAGE. I feel a responsibility to warn the public about the Preston GM Body Shop, but want to make clear that my experience with the main dealership purchasing my car was excellent. More

Terrible customer service. With bought my Silverado in 2009. I have had problems with the front drivers brake since 6 months after I purchased it. I have brought it in multiple With bought my Silverado in 2009. I have had problems with the front drivers brake since 6 months after I purchased it. I have brought it in multiple times over the years to get resolved and even got GM Canada involved. Preston's is so full of lies and have terrible customer relations. They don't stand behind their product and deserve no sales. I would never purchase here again. More

They didn't find out what is wrong with my car but they charge me for many hours of "work" and they offer me a " courtesy car" and I have to pay in full for that (they use a rent a car charge me for many hours of "work" and they offer me a " courtesy car" and I have to pay in full for that (they use a rent a car company to trick you they just refuse to pay that company and the company have to address to you to recover the money for the service). Do not go to Preston GM they are crooks and liars ! More