Preston Chevrolet Buick GMC Cadillac LTD

My first Buick Encore Thanks Rick Mathews for making my latest SUV purchase hassle free. will be back asking lots of questions, but enjoyed driving around showing it of Thanks Rick Mathews for making my latest SUV purchase hassle free. will be back asking lots of questions, but enjoyed driving around showing it off today. More

A very satisfied customer I was looking for a very specific vehicle and had already visited 4 different Cadillac dealers. I spoke with Hussein and in less than a week he found I was looking for a very specific vehicle and had already visited 4 different Cadillac dealers. I spoke with Hussein and in less than a week he found what I wanted. He wasn't pushy, he was knowledgeable, and made the whole experience pleasant. I highly recommend Hussein, he is willing to go the extra mile to make sure you are satisfied. More

New car purchase Preston really took ownership of our goal in finding us just the right car that suited our budget. We were very fussy customers, they delivered everyt Preston really took ownership of our goal in finding us just the right car that suited our budget. We were very fussy customers, they delivered everything we asked for and more. Many thanks! More

disappointed Found a nice used GMC truck on their website . E-mailed the dealership for more information . I was referred to a salesman who sent me all the informa Found a nice used GMC truck on their website . E-mailed the dealership for more information . I was referred to a salesman who sent me all the information including the " clean " carfax report . Drove to the dealership a couple of days later and had a look . Beautiful truck in near mint condition . Dealt with another salesman because the original one , I was dealt with online , wasn't there . The salesman took me into an office and went over vehicles history report and " clean " carfax in detail . Made an offer and it was accepted . Arranged to pick it up the next day . Took a cab from north Vancouver ( $ 100 ) . The salesman was at the door and walked me in to the finance department . Paid the down payment , did half of the paperwork and was sent to the insurance agent to transfer it into my name . After that was finished went back to the finance department to finish up . As I was in the office the salesman was standing at the door waiting for me . Finished the paperwork and he walked me to the truck . Sat in the tuck and he went in the passenger seat and showed me how to use some of the electronic controls . Then he dropped a bombshell . " Oh by the way when we are to busy we sent our vehicles to a subcontractor for detailing . This truck was stolen from there . The box was filled with cleaning products and driven away . It was found later with wheels stolen . Look at the bright side you get new wheels and tires out of the deal ". I was in shock . Didn't know what to do . The deal was finalized and it was registered to me now . Drove home with my stomach in a knot . Looked under the truck closely when I got home and could see that it had dried mud on the bottom of the brake drums and rotors as well as long blades of dried grass stuck in a few places . Obviously driven into a field , had its wheels stolen and left sitting in a field . Couldn't sleep that night and e-mailed the dealership at 3:00 am . They agreed to give me a full refund the next day but stood behind their salesman stating he didn't know about it prior . Yah right . Then why didn't he tell me before I finished the paperwork ? He was standing at the door as I finished ! Drove back to the dealership , canceled the plates , got my refund and caught a cab back home . Another $100 plus and ICBC cancelation fee to boot . The carfax report was obviously taken when they took it in on trade in but wasn't updated after the theft . Terrible experience . Would never buy from or recommend this dealership to anybody . You'd expect better from a dealership that's been in business for so long . More