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Preston Chevrolet Buick GMC Cadillac LTD
Langley, BC
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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647 Reviews of Preston Chevrolet Buick GMC Cadillac LTD
July 05, 2016
Mix of good and shabby Oldsmobile Intrigue 2002. The service people are friendly but I question service performed. Was told the safety of vehicle was excellent. Parents owne Oldsmobile Intrigue 2002. The service people are friendly but I question service performed. Was told the safety of vehicle was excellent. Parents owned it prior and always took it to dealership for service. I had a prov. insp. done - signal lights only work sometimes, but passed inspection? Windshield replaced, but dents on my hood. Spoke to Manager 'Doug' about dents and missing hood emblem, and he 'danced' around citing rock damage.They were not round pits but 'lines'. He was unable to find proof on videos that emblem was either on or off but would not replace it. 'Free' wash and vacuum a joke. Maybe they blew on the seats and floors but ran out of air. Exterior wash - did they just throw water on and walk away? Found 1-1/2" utility blade on passenger front floor mat and screws on driver's floor mat. Would not recommend this dealership. More
by mametocean
Employees Worked With
Service Manager Doug
June 24, 2016
Brand new GMC TERRAIN STL AWD My husband and I purchased our 6th vehicle through Jack Gofers, at Preston Chevrolet Buick GMC Cadillac Ltd., 2 weeks ago. We traded in our 2014 Chevr My husband and I purchased our 6th vehicle through Jack Gofers, at Preston Chevrolet Buick GMC Cadillac Ltd., 2 weeks ago. We traded in our 2014 Chevrolet Equinox and know that we got an excellent trade-in value for it, as well as an excellent price for the new Terrain. Jack made the sale so effortless for us and the whole experience was a pleasure. Jack deleted the garage door code and disconnected our cell phone in the Equinox as well as got our Bluetooth connected in the Terrain. He showed us how the new features like "collision avoidance, lane departure, and blind spot warning" worked. The paperwork was done by Cathy while Heather arranged the insurance transfer, so it didn't take long to complete the purchase Mud guards and wind & rain guards were professionally installed in a timely manner. My parents also purchased their vehicles through Preston when they first opened in the early 60's and we, as a family, have always been completely satisfied. More
by GARYOKEEFE
Employees Worked With
Jack,, Cathy and Heather
June 13, 2016
Satisfied customer, again! Jack Gofers sold my wife and I our first car about 9 years ago. We remembered that positive experience recently when we decided to buy another car. Ja Jack Gofers sold my wife and I our first car about 9 years ago. We remembered that positive experience recently when we decided to buy another car. Jack took care of us again, making the experience comfortable and hassle free. Cathy and Heather in Finance were fantastic and gave us plenty of options to consider. Thanks to the group at Preston, we love driving our Chevy Cruze! More
by Rich969
Employees Worked With
Jack, Cathy, Heather
May 06, 2016
Service and Parts departments are great. Sales is poor I had a very positive experience with both the Service and Parts departments. I believe the Sales department led me astray during my purchase experie I had a very positive experience with both the Service and Parts departments. I believe the Sales department led me astray during my purchase experience. I was looking for a 2015 Cadillac ATS. when I visited the showroom on the 8th April I was told there were none available (although my local Paper was advertising one at an attractive price). I was pointed towards a Demo, which maybe or not was a good price, which I subsequently purchased. The oil needed changing and the tires were low but this was taken care of quickly. During the negotiations in which wanted to trade my 2005 Lincoln with 68K on it I was told it was virtually worthless ($2500) in spite of it being to my mind immaculate. I kept it and later sold it for twice the above valuation. When my customer went to register it I had to go to the agent to explain why the price was so low. It appears that ICBCs min selling price was above $7000. Your sales people could at least have told me that they didn't really want it and that I could probably get substantially more in the used car market. Sine then you have run an ad in my local paper at least twice and as late as 29 April advertising an ATS at a very low price. More
by spike
Employees Worked With
I prefer not to say
May 03, 2016
My first Buick Encore Thanks Rick Mathews for making my latest SUV purchase hassle free. will be back asking lots of questions, but enjoyed driving around showing it of Thanks Rick Mathews for making my latest SUV purchase hassle free. will be back asking lots of questions, but enjoyed driving around showing it off today. More
by Bev
Employees Worked With
Rick Mathews & Manny for financing
April 28, 2016
A very satisfied customer I was looking for a very specific vehicle and had already visited 4 different Cadillac dealers. I spoke with Hussein and in less than a week he found I was looking for a very specific vehicle and had already visited 4 different Cadillac dealers. I spoke with Hussein and in less than a week he found what I wanted. He wasn't pushy, he was knowledgeable, and made the whole experience pleasant. I highly recommend Hussein, he is willing to go the extra mile to make sure you are satisfied. More
by Peter
Employees Worked With
Hussein
March 03, 2016
My purchase I have been buying cars from Preston Chevrolet for 20 years. Bob Powell, Pat Preston and Bill Preston have always been professional and courteous and I have been buying cars from Preston Chevrolet for 20 years. Bob Powell, Pat Preston and Bill Preston have always been professional and courteous and I always felt like I got the best deal there. All of my family continues to buy from this dealership and Bob Powell. More
by Holly w
Employees Worked With
Bob Powel
February 29, 2016
Outstanding experience I had a great experience working with Blaike Smith and Bill Preston. They did everything they could to make sure I walked out of the door happy and wi I had a great experience working with Blaike Smith and Bill Preston. They did everything they could to make sure I walked out of the door happy and with a new set of keys More
by Bhuston
Employees Worked With
Blaike Smith and Bill Preston
November 16, 2015
New car purchase Preston really took ownership of our goal in finding us just the right car that suited our budget. We were very fussy customers, they delivered everyt Preston really took ownership of our goal in finding us just the right car that suited our budget. We were very fussy customers, they delivered everything we asked for and more. Many thanks! More
by MW
Employees Worked With
Keith, Brandon and Heather
November 02, 2015
disappointed Found a nice used GMC truck on their website . E-mailed the dealership for more information . I was referred to a salesman who sent me all the informa Found a nice used GMC truck on their website . E-mailed the dealership for more information . I was referred to a salesman who sent me all the information including the " clean " carfax report . Drove to the dealership a couple of days later and had a look . Beautiful truck in near mint condition . Dealt with another salesman because the original one , I was dealt with online , wasn't there . The salesman took me into an office and went over vehicles history report and " clean " carfax in detail . Made an offer and it was accepted . Arranged to pick it up the next day . Took a cab from north Vancouver ( $ 100 ) . The salesman was at the door and walked me in to the finance department . Paid the down payment , did half of the paperwork and was sent to the insurance agent to transfer it into my name . After that was finished went back to the finance department to finish up . As I was in the office the salesman was standing at the door waiting for me . Finished the paperwork and he walked me to the truck . Sat in the tuck and he went in the passenger seat and showed me how to use some of the electronic controls . Then he dropped a bombshell . " Oh by the way when we are to busy we sent our vehicles to a subcontractor for detailing . This truck was stolen from there . The box was filled with cleaning products and driven away . It was found later with wheels stolen . Look at the bright side you get new wheels and tires out of the deal ". I was in shock . Didn't know what to do . The deal was finalized and it was registered to me now . Drove home with my stomach in a knot . Looked under the truck closely when I got home and could see that it had dried mud on the bottom of the brake drums and rotors as well as long blades of dried grass stuck in a few places . Obviously driven into a field , had its wheels stolen and left sitting in a field . Couldn't sleep that night and e-mailed the dealership at 3:00 am . They agreed to give me a full refund the next day but stood behind their salesman stating he didn't know about it prior . Yah right . Then why didn't he tell me before I finished the paperwork ? He was standing at the door as I finished ! Drove back to the dealership , canceled the plates , got my refund and caught a cab back home . Another $100 plus and ICBC cancelation fee to boot . The carfax report was obviously taken when they took it in on trade in but wasn't updated after the theft . Terrible experience . Would never buy from or recommend this dealership to anybody . You'd expect better from a dealership that's been in business for so long . More
by Frank . C .
Employees Worked With
salesman
