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Preston Chevrolet Buick GMC Cadillac LTD
Langley, BC
628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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628 Reviews of Preston Chevrolet Buick GMC Cadillac LTD
November 02, 2015
disappointed Found a nice used GMC truck on their website . E-mailed the dealership for more information . I was referred to a salesman who sent me all the informa Found a nice used GMC truck on their website . E-mailed the dealership for more information . I was referred to a salesman who sent me all the information including the " clean " carfax report . Drove to the dealership a couple of days later and had a look . Beautiful truck in near mint condition . Dealt with another salesman because the original one , I was dealt with online , wasn't there . The salesman took me into an office and went over vehicles history report and " clean " carfax in detail . Made an offer and it was accepted . Arranged to pick it up the next day . Took a cab from north Vancouver ( $ 100 ) . The salesman was at the door and walked me in to the finance department . Paid the down payment , did half of the paperwork and was sent to the insurance agent to transfer it into my name . After that was finished went back to the finance department to finish up . As I was in the office the salesman was standing at the door waiting for me . Finished the paperwork and he walked me to the truck . Sat in the tuck and he went in the passenger seat and showed me how to use some of the electronic controls . Then he dropped a bombshell . " Oh by the way when we are to busy we sent our vehicles to a subcontractor for detailing . This truck was stolen from there . The box was filled with cleaning products and driven away . It was found later with wheels stolen . Look at the bright side you get new wheels and tires out of the deal ". I was in shock . Didn't know what to do . The deal was finalized and it was registered to me now . Drove home with my stomach in a knot . Looked under the truck closely when I got home and could see that it had dried mud on the bottom of the brake drums and rotors as well as long blades of dried grass stuck in a few places . Obviously driven into a field , had its wheels stolen and left sitting in a field . Couldn't sleep that night and e-mailed the dealership at 3:00 am . They agreed to give me a full refund the next day but stood behind their salesman stating he didn't know about it prior . Yah right . Then why didn't he tell me before I finished the paperwork ? He was standing at the door as I finished ! Drove back to the dealership , canceled the plates , got my refund and caught a cab back home . Another $100 plus and ICBC cancelation fee to boot . The carfax report was obviously taken when they took it in on trade in but wasn't updated after the theft . Terrible experience . Would never buy from or recommend this dealership to anybody . You'd expect better from a dealership that's been in business for so long . More
by Frank . C .
Employees Worked With
salesman
October 30, 2015
Great, no pressure service I had put the purchase of a new vehicle off for almost a year as I wasn't looking forward to the experience. From the first time I meet Brandon, to al I had put the purchase of a new vehicle off for almost a year as I wasn't looking forward to the experience. From the first time I meet Brandon, to all the other staff members I came in contact with at Preston, never once did I feel pressured to buy something I didn't want. More
by Nigel M
Employees Worked With
Brandon Boucher, Manny Dhudwal
October 30, 2015
Absolute first class!! On Sept. 20, 2015 I purchased a 2015 Cadillac SRX from Preston. Brandon Boucher was the salesperson and his professional, respectful, friendly manner On Sept. 20, 2015 I purchased a 2015 Cadillac SRX from Preston. Brandon Boucher was the salesperson and his professional, respectful, friendly manner played a huge part in my decision to make a purchase that day, as originally I really had no intention of purchasing a vehicle. At the time I was a proud owner of a beautiful 2010 Camaro SS/RS, which was also purchased at Preston. Overall, my experience with the dealership on this most recent purchase was even better than the first. I would say that I feel Brandon has a very bright future in the sales field! Also would like to mention Manny Dhudwal who handled all the financing and particulars to complete the transaction. He was also very professional and friendly. Everyone whom I had contact with that day made me feel as though they truly valued my business. I must also mention that I have always taken my vehicles to Preston for servicing, and have always been treated with the utmost courtesy there as well. I have noticed lately that there has been an even greater effort made to customer satisfaction. They are really paying attention to detail! Thank you Preston! Please keep up the great work. Special thanks to Brandon, Manny, and the Sales manager. More
by My SRX15
Employees Worked With
Brandon Boucher, Manny Dhudwal, Sales Manager, and Reception
September 04, 2015
They didn't seem to want to do business with me. I filled out an online application and it took four days for ME to track someone down to find out what was going on. When I did track someone down the I filled out an online application and it took four days for ME to track someone down to find out what was going on. When I did track someone down they sounded like they couldn't be bothered and it didn't go anywhere. Overall it was a ding on my credit that didn't even go anywhere, wasn't happy at all. I'd go elsewhere. More
by SJBK
Employees Worked With
Cathy, Heather
September 02, 2015
Excellent service. We bring our car in for service, it's done expertly,cleaned and finished on time. Preston indeed looks after us. Thanks 'Preston GM' G & D Lamoure We bring our car in for service, it's done expertly,cleaned and finished on time. Preston indeed looks after us. Thanks 'Preston GM' G & D Lamoureux More
by Froggie
Employees Worked With
David Mcinnis
August 27, 2015
Excellent experience buying a used car!!! Michelle Connerty and Dave Boardman in sales were wonderful as well as Manny Dhudwal and Cathy Grescher! The whole experience was painless. I live 140 Michelle Connerty and Dave Boardman in sales were wonderful as well as Manny Dhudwal and Cathy Grescher! The whole experience was painless. I live 1400 kilometers away from Langley and was surprised how simple and quick it was to purchase my car! The car was exactly as advertised and they were friendly and accomodating! I won't hesitate to recommend this dealership and its staff! More
by CarlaP
Employees Worked With
Michelle Connerty, Dave Boardman, Manny Dhudwal, Cathy Grescher
August 15, 2015
Purchase of a pre-owned vehicle Personally I very seldom answer the call for a recommendation however in this case I feel Michelle did everything in her power to make my Preston expe Personally I very seldom answer the call for a recommendation however in this case I feel Michelle did everything in her power to make my Preston experience an enjoyable one. I would not hesitate to purchase another vehicle from Michelle! More
by Jim F.
Employees Worked With
Michelle Connerty, Sales & Lease Consultant
July 08, 2015
Terrible customer service from the service deptment I have a 2015 Cadillac ATS coupe the car experienced a severe shuttering and I book an appointment at prestons service dept. it took 9 days to get an I have a 2015 Cadillac ATS coupe the car experienced a severe shuttering and I book an appointment at prestons service dept. it took 9 days to get an appointment. 24 hrs before my time I called to confirm my courtesy car comparable to my own I was told it was taken care of... Needless to say no car waiting they tried to give me some tin can courtesy car I was not impressed... So they told me to take my car and leave no service was performed... More
by Allen C
Employees Worked With
Service manager Doug allen
August 22, 2014
Always great service We have purchased several vehicles even though we live out of town. Found it to be easy and met all expectations . Have them them to others. We have purchased several vehicles even though we live out of town. Found it to be easy and met all expectations . Have them them to others. More
by Vette4ever
Employees Worked With
Kathy
August 22, 2014
Buying my Dream Car In Dec 2013 I purchased my 2014 Cadillac SRX. Preston's was over the top friendly in all manners. Everyone from the sales manager to the finance peopl In Dec 2013 I purchased my 2014 Cadillac SRX. Preston's was over the top friendly in all manners. Everyone from the sales manager to the finance people were very helpful and friendly. I have no problem recommending this dealership to family or friends. More
by Jackietorry
Employees Worked With
Bob Noble
