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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
630 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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630 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

January 03, 2021

Very good service took care of me perfect very happy inform me when it was immediately done and had a courtesy guy coming to pick me up and drive me home at the beginning thank you so so much Preston is More

by Grindit7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buck wheat
Jan 11, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you, we appreciate the kind words!

January 02, 2021

I am happy with the work. Just not the customer service. It took 30 minutes to diagnose the issue. While waiting in town to hear some news. Took me calling in 2.5 hours later and waiting 25 minutes after to More

by SilvrSlug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 11, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

We appreciate the feedback, thank you.

January 02, 2021

My truck needed some warranty’service. Steve Bozek explained what needed to done. He was great on keeping me informed on how the repairs where preceding. Made the experience satisfied. More

by CDC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bozek
Jan 11, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for the review, we appreciate it!

January 01, 2021

Steve Bozek explained about my alignment problem with my vehicle and that it would wear my tires if I did not have it serviced. He was very polite and knowledgeable and explained all the paper work I was s More

by dbrumley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bozek,Marsel BotirovA
Jan 01, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

December 29, 2020

Great service, affordable rates and best of all they washed and vacuumed the vehicle! Would recommend to all, need to get winter tires and will get it from them More

by Jamalathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leigh
Dec 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the kind words!

December 22, 2020

FIrst in line for service,oil change asked for wash and vaccume. Dropped it off at 11:15 appointment was for 11:30, got my car back, not washed properly 😑 even vacuum was not done,mats were just washed no More

by Farah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Dec 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, we’re sorry to hear this and appreciate the feedback. Sometimes depending on volume of work, service may prioritize getting a vehicle back to the owner over the wash, but we understand this would be frustrating and any changes like this should be communicated. Thanks for the review.

December 22, 2020

Thank you for the great service and many thanks to Chris Rose for keeping me updated everyday on waiting for parts , by far the best service I have received in 7 years with Preston, the lot boys were very g More

by Louise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rose
Dec 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review and your continued business, we appreciate it!

December 20, 2020

I had a appointment at 10:00am which I arrived at time but my short inspection wasn't performed until ill 2pm. I than noticed my coin holder trim was broken. Lack of customer service and quality workmansh More

by 06STS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamal
Dec 21, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, thanks for the feedback and we’re sorry to hear your appointment here wasn’t satisfactory. Generally the time given for appointments is a check-in time and the actual work may not begin until later, depending on volume in the service department. We’re concerned to hear about any potential damage and we can put you in touch with a manager to discuss further if you’d like. Thank you

December 14, 2020

I took my Buick Encore in for the regular servicing and to repair a slow leaking tire (due to an embedded screw or nail). The service was quick, I was kept up to date, and all staff was friendly as is usu More

by jlruss4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Skerrat
Dec 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear your visit went well! Thanks for the review.

December 13, 2020

I’m happy that I got the emissions recall done you guys did a awesome job at cleaning the parts of the interior with the spray. More

by Matt5374
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Scott
Dec 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for the review!

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