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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
605 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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605 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

December 22, 2020

Thank you for the great service and many thanks to Chris Rose for keeping me updated everyday on waiting for parts , by far the best service I have received in 7 years with Preston, the lot boys were very g More

by Louise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rose
Dec 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review and your continued business, we appreciate it!

December 22, 2020

FIrst in line for service,oil change asked for wash and vaccume. Dropped it off at 11:15 appointment was for 11:30, got my car back, not washed properly 😑 even vacuum was not done,mats were just washed no More

by Farah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Dec 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, we’re sorry to hear this and appreciate the feedback. Sometimes depending on volume of work, service may prioritize getting a vehicle back to the owner over the wash, but we understand this would be frustrating and any changes like this should be communicated. Thanks for the review.

December 20, 2020

I had a appointment at 10:00am which I arrived at time but my short inspection wasn't performed until ill 2pm. I than noticed my coin holder trim was broken. Lack of customer service and quality workmansh More

by 06STS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamal
Dec 21, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, thanks for the feedback and we’re sorry to hear your appointment here wasn’t satisfactory. Generally the time given for appointments is a check-in time and the actual work may not begin until later, depending on volume in the service department. We’re concerned to hear about any potential damage and we can put you in touch with a manager to discuss further if you’d like. Thank you

December 14, 2020

I took my Buick Encore in for the regular servicing and to repair a slow leaking tire (due to an embedded screw or nail). The service was quick, I was kept up to date, and all staff was friendly as is usu More

by jlruss4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Skerrat
Dec 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear your visit went well! Thanks for the review.

December 13, 2020

I’m happy that I got the emissions recall done you guys did a awesome job at cleaning the parts of the interior with the spray. More

by Matt5374
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Scott
Dec 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for the review!

December 10, 2020

Should have been a 5 star if not for the 3 hour wait for shuttle service to pick me up though I understand it’s pandemic days More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan
Dec 10, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the feedback and your patience, we greatly appreciate it.

December 10, 2020

Thanks for taking car of my vehicle Tuesday, oil was changed, tires rotated & system was checked.. thanks to Chris who was in charge, & who always takes his time to explain what was done ..thanks Chris More

by arniefloschwab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

You're welcome! Thanks for the review.

December 03, 2020

Jamal was good and friendly. Anne was as well. I asked Jamal was good and friendly. Anne was as well. I asked Anne for an appointment and was told Dec 8 was earliest for mirror warranty and would take 5 More

by Ericsimkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal
Dec 03, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

December 03, 2020

We just purchased a Terrain Denali. Its only been a few days but so far I love my new ride, however i can say our the salesman we dealt with was the worst we've dealt with. AJ(Arjun) flat out misinformed More

by Corrina
Recommend Dealer
Yes
Employees Worked With
Arjun (AJ)
Dec 06, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for the feedback and we're pleased to hear you're enjoying your new Terrain.

December 02, 2020

Sorry but I do not give written reviews, Why doe review have to be at least twenty-Five words? Not sure weather I would Recommend service Center. More

by btrattle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Scott
Dec 03, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, any requirement for review length would be due to DealerRater policy on their platform which is unfortunately out of our control, but we appreciate the feedback. Please feel free to let us know if there's any outstanding concerns we can address. Thank you

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