Preston Chevrolet Buick GMC Cadillac LTD

This dealer ship has given me nothing but head aches. I am really unhappy with them and Cadillac. I bought a 100k plus car and it doesn’t do what I paid for at all. Every time I send it in nothing happened am really unhappy with them and Cadillac. I bought a 100k plus car and it doesn’t do what I paid for at all. Every time I send it in nothing happened. Seem no one can fix it. I would love to know what is going to happen about this????? More

The service that I received from the staff and the courier service to take me home and to collect me from home when the service was complete was on point,I have no complaint and will be using your ser courier service to take me home and to collect me from home when the service was complete was on point,I have no complaint and will be using your service again thank you. More

Everything turned out great they gave me a rental vehicle the warranty repair was completed properly and worked great they even washed my vehicle nice and clean. the warranty repair was completed properly and worked great they even washed my vehicle nice and clean. More

Staff were knowledgeable, friendly and a pleasure to deal with. The service was completed within the timeframe given by the Service Advisor. Shop was clean and tidy. with. The service was completed within the timeframe given by the Service Advisor. Shop was clean and tidy. More

Chris was a pleasure to deal with. Very friendly and professional. He had my car washed and vacuumed after it was serviced. Thank you Chris. professional. He had my car washed and vacuumed after it was serviced. Thank you Chris. More

I bought my truck from Navi, who did a nice job of answering all of my questions. Unfortunately, when I asked him about the filters included with the 24-month lube, oil, and filters promotion he made answering all of my questions. Unfortunately, when I asked him about the filters included with the 24-month lube, oil, and filters promotion he made a mistake with his response. I was told the service included fuel and air filters, but when I spoke to him Friday he said he would get back to me which he didn't. When picking up my truck I was presented with a fuel filter service bill that included a labor bill 'of 125.00 dollars and a fuel filter cost of 68.00 dollars. I spoke with service "supersalesman" Rick and he told me fuel filters on the new diesels can be very complicated and expensive some costing over 500.00. I knew I had made a mistake allowing them to change the filter because it became very obvious that the salesman is paid to sell service. I paid my bill, but then they told me my truck was outside and the clean-up guy would give me my keys. I located my truck, and there was a guy inside, supposedly cleaning something, but I could hear country and western music being played. When I asked for the keys, he asked for the claim check, then he asked me to move my finger from the work order because he thought I was hiding something. I asked again for my keys and he said that I should accompany him into the office because he thought I might be stealing someone's truck. I snatched my keys and proceeded to walk to the Service Manager's office but the cleanup guy vanished in another direction. I tried to explain to the Service Manager that this was the second time that guy made me feel like a criminal. When I asked Dan why the keys weren't presented to the customer when the bill he paid he said, Preston didn't have any special place to park customer's cars and their owners did not want people walking amongst the cars. Give me a break, all dealerships have liability insurance. When I got home I googled on watched the fuel filter change on UTube. Ten minutes max, filter very accessible, no special tools, no lift required, and a simple purging procedure, all so simple, my girlfriend could do it. More

During my transmission /brake fluid change the dealership managed to scratch my side view mirror and put micro scratches on my drivers side fender!!Thanks 🙄 managed to scratch my side view mirror and put micro scratches on my drivers side fender!!Thanks 🙄 More

Excellent help from our salesman Garth. Made sure everything was completed correctly. Made sure that the accessories were installed correctly.Friendly person nice to work with. everything was completed correctly. Made sure that the accessories were installed correctly.Friendly person nice to work with. More

Disappointed by service done on my truck, bought it in for a transmission flush but they did not replace oil filter. Leaving a contaminant filter on with new oil makes no sense to me. They had time to cal for a transmission flush but they did not replace oil filter. Leaving a contaminant filter on with new oil makes no sense to me. They had time to call me & ask if I wanted an alignment, had I known that the “package” did not replace filter... I would have gladly spent $10.00 to replace it. I think this “package” should be reviewed & changed... it just foolish!! More

Tthtthe service was great and new radio works perfect as to wait a bit first day about 3 1/2 hrs only to find I needed a new radio in my Bolt there was a mix up with shuttle oh well got it done and I'm a h to wait a bit first day about 3 1/2 hrs only to find I needed a new radio in my Bolt there was a mix up with shuttle oh well got it done and I'm a happy camper More