Preston Chevrolet Buick GMC Cadillac LTD

Love the great service I receive. Friendly intake staff who help me think through what I require. Always wash and vacuum the car upon completion of service. A courtesy shuttle so I Friendly intake staff who help me think through what I require. Always wash and vacuum the car upon completion of service. A courtesy shuttle so I can get back home and keep on with my day and be picked up when done. A great dealership. More

Service great wait time the pitts 3 weeks both times. Car unrivaled while I waited Car unrivaled while I waited More

Ordered a part from my car and it sat in the shop without us knowing it had arrived until we actually had to call and find out. Dropped the car off on a Monday and got a call Wednesday saying they would nee us knowing it had arrived until we actually had to call and find out. Dropped the car off on a Monday and got a call Wednesday saying they would need the car for longer then didn't get a call back till the following week saying that it was dropped off at a different shop. We saw the car sitting at that shop for 2 days and then decided to call them and they knew nothing about the vehicle. We were promised to call back and weren't given one so we called back again and were told that the GM Preston had picked the car up again. In the end we don't know who did the work. Completely terrible lack of communication between the customer/repair shop and just lots of excuses 🙄. The only good thing we can say is that the car drives really well now. More

They have been consistent and reliable with their sales and service which is all I could ask for. Don’t change please and service which is all I could ask for. Don’t change please More

Very efficient, very outgoing and friendly, they do a great job of cleaning the Car after service. great job of cleaning the Car after service. More

Finally found an advisor who I felt was honest. Graham Meyers is professional and courteous. He made sure I was aware of what was going to be completed and the time frame quoted was accurate. He al Graham Meyers is professional and courteous. He made sure I was aware of what was going to be completed and the time frame quoted was accurate. He also made sure I was aware of the next service items that would be required during my next regular service appointment. More

Great service, and faster than usual this time. Was a little disappointed that my car couldn’t be washed like it normally is. Was a little disappointed that my car couldn’t be washed like it normally is. More

I had a great experience with the service advisor. He was very helpful in ensuring that I was able to get my truck back right away. This was especially helpful because the agent who booked me failed t He was very helpful in ensuring that I was able to get my truck back right away. This was especially helpful because the agent who booked me failed to properly book a rental. More

Always friendly staff and pleased to answer your questions. Service Department is very knowledgeable and helpful. questions. Service Department is very knowledgeable and helpful. More

Airbag module recall. Waited 8 months for the part. 1st repair the dash codes were still on because the sensor was not reconnected fully. 2nd repair dash code was fine wit Waited 8 months for the part. 1st repair the dash codes were still on because the sensor was not reconnected fully. 2nd repair dash code was fine with the connector seated but now the whole dash is skewed and popping up in places where they took it off for the repair. Seems like the technicians don't care and no one checks their work before giving vehicle back to customer. While waiting, I heard a staff reporting another vehicle to the service Mgr for dash codes still active when they went to bring it out to return to the customer. Taking it back next week to have the dash sorted out maybe third time will be a charm... need to better train their technicians and supervise them properly. Will not be using this shop for future repairs. S. Holcik More