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Premier Chevrolet Buick GMC

Windsor, ON

4.4
225 Reviews
Call Dealership (519) 969-6000
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500 Division Rd

Windsor, ON

N8X 5C4

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225 Reviews of Premier Chevrolet Buick GMC

June 20, 2025

Paid 100. 00 dollars for nothing just their recommendations, total waste! Got an oil change which was fine! Wanted some kind of reimbursement but was flatly ref More

by Betska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Does not matter
Report | Print
Jun 23, 2025 -

Premier Chevrolet Buick GMC responded

Hi Betska, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and that it didn’t meet your expectations. We understand your frustration with the wait time, the lack of resolution regarding your request for reimbursement, and especially the untimely calls you received — that is certainly not the experience we aim to provide. We appreciate your comments and take them seriously. Your feedback is being shared with our team so we can look into what went wrong and how we can do better moving forward. If you're open to it, we’d welcome the chance to speak with you directly to learn more and see if there's anything we can do to make things right. Please feel free to contact us at 519-969-6000 at your convenience.

June 16, 2025

Terrible service. Poor Communication. Can’t get a hold of anyone on the phone. No loaner cars More

by royalzalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Smith
Report | Print
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi royalzalan, we're sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating poor communication and lack of vehicle support can be, and we sincerely apologize for the inconvenience. Please know that we’re working to improve in these areas, including phone responsiveness and customer support options. We’d value the chance to speak with you directly and address your concerns — feel free to reach us at 519-969-6000. Thank you again for your feedback. It helps us get better.

June 16, 2025

Poor customer service, had to go in to get work done multiple times, they cut corners and have inexperienced mechanics More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al
Report | Print
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Mike, Thank you for your feedback. We're very sorry to hear about your experience and truly regret that we didn’t meet your expectations. Providing quality service and customer satisfaction is very important to us, and it’s clear we fell short in your case. We’d appreciate the opportunity to learn more about what happened and make things right. Please feel free to reach out to us directly at 519-969-6000 so we can discuss your concerns in more detail. Your feedback helps us improve, and we’re committed to doing better.

June 12, 2025

Very understanding of my issues of what needed to be resolved and they did that More

by mpetrilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Report | Print
Jun 13, 2025 -

Premier Chevrolet Buick GMC responded

Thank you for the kind words! We’re glad to hear our team was able to understand your concerns and get everything resolved to your satisfaction. That’s exactly the experience we strive to provide. We appreciate your business and look forward to helping you again in the future!

June 12, 2025

Called to get updated on car could not find me in the system and put me on hold then went into voice mail. More

by np_chella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi np_chella, We’re sorry for the trouble you experienced trying to get an update on your vehicle. Being unable to reach someone is frustrating, and we apologize for the inconvenience and confusion. This isn’t the level of service we aim to provide, and we’re actively working on improving our communication and internal processes. If you're still in need of assistance, please don’t hesitate to give us a call at 519-969-6000 — we’d be happy to help. Thank you for your feedback, and we appreciate your patience.

June 09, 2025

All services done as requested and on time. Pickup and delivery done with great courtesy. More

by malonesr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Driver and pickup person., Jordan Smith
Report | Print
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi malonesr, Thank you for taking the time to share your experience! We're glad to hear that everything was completed as requested and on time, and that our pickup and delivery service met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

June 07, 2025

Expected loaner car so had asked my salesperson by message. No one told me he had retired. No loaner provided. Always had one in the past. Then upon return service was rude in his comment “I called yo More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t take names unknown to me
Report | Print
Jun 13, 2025 -

Premier Chevrolet Buick GMC responded

Thank you for your feedback. We're sorry to hear about the miscommunication regarding the loaner vehicle and the lack of follow-up about your salesperson's retirement. We also regret the tone of the comment you received—our team should always be courteous and respectful. This isn’t the experience we aim to provide, especially to a long-time customer. We'd appreciate the chance to speak with you and make things right. Please feel free to reach out at 519-969-6000

May 31, 2025

Great people to deal with without being pressured . Wood definitely return to purchase another vehicle in the future. More

by tinmaned
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Romanko and Katie Reid
Report | Print
Jun 13, 2025 -

Premier Chevrolet Buick GMC responded

Thank you for the great review about your recent experience at Premier Cadillac. We look forward to welcoming you back in the future!

May 30, 2025

First I recieved a nice reminder about my time slot, that they were very happy to arrange, then I was recieved on time, the repair was done promptly, paperwork ready, keys nicely bagged !!? A thank you, and More

by bamarcuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meighen, Rohan,, Jordan Smith
Report | Print
Jun 13, 2025 -

Premier Chevrolet Buick GMC responded

Hi bamarcuz, Thank you so much for your kind words! We're thrilled to hear that everything went smoothly - It's great to know you felt well taken care of throughout your visit. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back next time!

May 29, 2025

Our experience at Premier with Michelle and Katie and staff was very welcoming and very helpful. We will be doing business again. More

by Jim Arthurton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Jim Arthurton, Thank you for your kind words! We’re glad to hear Michelle, Katie, and the rest of our team made you feel welcomed and supported. We look forward to doing business with you again!

Jun 18, 2025 -

Jim Arthurton responded

Thank you

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