Premier Cadillac

Absolutely the worse dealship ever. They lack communication, urgency and efficiency and their customer service is the worse possible customer service in the history of all customer ser They lack communication, urgency and efficiency and their customer service is the worse possible customer service in the history of all customer service. They really need new management or close because many customers share the same sentiment as me. More

The service department either needs additional advisors or streamlining. It was frustratingly slow when I went to pick up my vehicle. Adding to my frustration was when someone from either sales or administ or streamlining. It was frustratingly slow when I went to pick up my vehicle. Adding to my frustration was when someone from either sales or administration rudely cut in when I finally was able to speak with a service advisor More

Pleasant and professional staff. Very informative, and worked to find the right vehicle for my needs and budget. Raphy was excellent, communicative throughout the process. Very informative, and worked to find the right vehicle for my needs and budget. Raphy was excellent, communicative throughout the process. More

I called for appointment, engine light on, said leave voice mail, did not get back to me, 2nd call 2 days later leave voice mail again, called day later , car brought in and returned within the hour, bac voice mail, did not get back to me, 2nd call 2 days later leave voice mail again, called day later , car brought in and returned within the hour, back order on part now waiting More

Why did it take 6 calls to get an oil change booked? Once picked up the service was great! Once picked up the service was great! More

Very customer oriented. They made me feel like part of the family. They were not hesitant to deal with me and provide me with the best pricing possible. They made me feel like part of the family. They were not hesitant to deal with me and provide me with the best pricing possible. More

Was a pleasant experience from beginning to end. I was very happy with sales person Dylan and everyone else involved. I was very happy with sales person Dylan and everyone else involved. More

Took two days to get someone to schedule a recall, even then, it was by internet chat. Phones in service go to voicemail only. Escalade comes with loaners and was told,”we don’t have loaners”,. Finally go then, it was by internet chat. Phones in service go to voicemail only. Escalade comes with loaners and was told,”we don’t have loaners”,. Finally got serviced and they forgot to replace the air filter.. Shortly afterwards, service manager sends out letter asking you to contact them, if you can’t score a ten on the survey. More

Worst experience every time i visit dealership Never recommend to anyone Mechanic treat car as a lab rat and continuously try different experiments Wastage of money recommend to anyone Mechanic treat car as a lab rat and continuously try different experiments Wastage of money More

The dealership staff was very helpful and professional. They worked very hard to make a dealer trade to get me the auto I wanted They worked very hard to make a dealer trade to get me the auto I wanted More