Premier Cadillac

Once you talked to a salesman no other salesman would help even if original salesman wasn’t working. Bought a Cadillac, salesman called in sick the day of pick up so we couldn’t get booklet and second s help even if original salesman wasn’t working. Bought a Cadillac, salesman called in sick the day of pick up so we couldn’t get booklet and second set of keys on that day Second day of owning vehicle realized the back passenger door is not aligned properly, inside door handle does not work so we cannot use that door. Went right in to talk to dealership and said they’d call to set up an appointment the next week when they have a loaner, week went by and no call, still waiting, not impressed! More

Friendly staff to work with making our car shopping and purchase a pleasure Thank You purchase a pleasure Thank You More

I’ve had an issue with the speaker in my vehicle for a while. Ive addressed it with the service centre at least 3 or 4 times. I recently had an appointment to fix the speaker and it is still not working. while. Ive addressed it with the service centre at least 3 or 4 times. I recently had an appointment to fix the speaker and it is still not working. I’m disappointed with the service and lack of proper attention to this matter. More

Very happy with the customer service team & over all customer experience very polite people & helpful customer experience very polite people & helpful More

Very happy was best experience in purchasing a vehicle I have ever had excellent service thank you have ever had excellent service thank you More

This Dealership has a very rich history for Product , Spectacular customer service as well as strong loyalty to its customers, and an excellent service garage and body shop. I have been loyal customer Spectacular customer service as well as strong loyalty to its customers, and an excellent service garage and body shop. I have been loyal customer for 40 years! More

My screen warning came up “2 keys programmed” engine light also came on after about a week and car was sluggish to start. Decided to take it to dealership since I thought they could just hook it up to light also came on after about a week and car was sluggish to start. Decided to take it to dealership since I thought they could just hook it up to their diagnostic machine and see what this error meant. Dealership had car for 7 days told me I needed a new engine quoted $14,000, billed me $400, car returned and not repaired. I went home, googled the problem and error and fixed it myself…. All it needed was a new battery!!!!!!!! xxx… really?!!! I would like, at the very least, to have my $400 returned since they did nothing to diagnose or fix the problem!!! Is this how they make sales?!!!! There is no way I was going to spend $14000 on a new engine… maybe they thought I would buy a new vehicle! Maybe they should use google!!! More

Absolutely the worse dealship ever. They lack communication, urgency and efficiency and their customer service is the worse possible customer service in the history of all customer ser They lack communication, urgency and efficiency and their customer service is the worse possible customer service in the history of all customer service. They really need new management or close because many customers share the same sentiment as me. More

The service department either needs additional advisors or streamlining. It was frustratingly slow when I went to pick up my vehicle. Adding to my frustration was when someone from either sales or administ or streamlining. It was frustratingly slow when I went to pick up my vehicle. Adding to my frustration was when someone from either sales or administration rudely cut in when I finally was able to speak with a service advisor More