Plaza Nissan

A+++Excellent Customer Service So impressed and happy with the service recieved with the purchase of our new vehicle. Michael our sales rep and David our financial rep went above an So impressed and happy with the service recieved with the purchase of our new vehicle. Michael our sales rep and David our financial rep went above and beyond and exceeded our expectations to get me and my family into a new vehicle. With what should have been a stressful time with our old car dying right before Christmas, was actually stress free with no hasstle. A++++ for my over all experience More

No Effort I went to this dealership and specifically asked them to take apart my bearings as I am a hobby mechanic and know how to fix my own cars. However, the I went to this dealership and specifically asked them to take apart my bearings as I am a hobby mechanic and know how to fix my own cars. However, the same problem kept arising so I figured Nissan would know the answer since it’s their make and model. They looked over the vehicle and stated that everything I have changed at this point is “tight” I specifically asked “push on the top of the tire and feel the clunk” and their response “we don’t do that”. So They looked at everything else (exterior condition, horn, yadda yadda) except the one specific thing I asked them to do leaving me with zero answers and a $135 bill. This branch DOES NOT listen to what their customers needs are, nor take any advice. Such a WASTE of TIME and MONEY. Lucky to her the one star. More

Not Impressed The staff aren't the nicest, and their waiting room is closed in, hot, no air circulation, and has only one channel, sports, most of the people waitin The staff aren't the nicest, and their waiting room is closed in, hot, no air circulation, and has only one channel, sports, most of the people waiting are women, no one is interested. Wait time for an oil change - minimum an hour, from now on they can drive me home and pick me up. If there's a better Nissan establishment please let me know. More

Pushing for sale I came into Nissan Plaza last month before Canada day for a Nissan Maxima 2017 and I dealt with a nice gentleman named Brock and I signed the bill of I came into Nissan Plaza last month before Canada day for a Nissan Maxima 2017 and I dealt with a nice gentleman named Brock and I signed the bill of sale cause I feel in love with the vehicle and the staff pushed to sell without a chance to really think about it… During the weekend, I went over my financials and unfortunately, I cannot afford it when I go back to school, I won’t have money for food nor rent… I went into the dealership the next business day they were open and told them my situation and they told me they cannot do anything and tried to push me to buy it… I went to my bank to withdraw the deposit I needed for the car because they won’t let me off the contract and unfortunately half of the money I promised for the deposit is locked in a trust fund because I’d be borrowing from my younger brother and now I cannot obtain the money… what luck eh? … and I went back and told them what happened and they said, “that’s fine, we’ll just increase your 60 months to 96 months and increased your monthly loan cost” so now I cannot afford it at all and they’re still trying to push me to buy it… like seriously? The sign outside the dealership said 0% interest and it is actually 4.49% and now with the increase of months its going to cost even more! And on top of that Now they want to take my mom’s car as a trade in value for their car and she needs the car for work, like who do you think you are? Do I have my human rights to change my mind overnight? This is a very big purchase for me and I need to build credit Score. More

Service Department - Nissan Plaza I took my Versa in for regular maintenance, and was told that I required a new serpentine belt. The vehicle was only 5 years old at the time and had I took my Versa in for regular maintenance, and was told that I required a new serpentine belt. The vehicle was only 5 years old at the time and had low mileage. It was explained to me at the service counter that it was damaged, very friable and was" ready to go at any minute". I was given a written estimate for repair which was around $900.00 . I went home and 3weeks later took the car to an independent auto mechanic. I asked him to give the vehicle a going over, as I was headed out on a long trip and specifically asked him to look at the serpentine belt and relayed what I had been told by the dealership. The mechanic called later in the day and provided me with a list of issues that need to be fixed,(some of them should have been covered by regular maintenance from the dealership,) but was very clear that there was nothing wrong with the serpentine belt. The car is now 10yrs old, still driving it, no problem with the belt and the independent checks it every time I go in for service. You got it, I am a woman. Draw your own conclusions. More

Purchase and Service The sales process was fast and courteous. No pressure sales pitch. Had my first oil change and it was quick and reasonably priced. The owner was invo The sales process was fast and courteous. No pressure sales pitch. Had my first oil change and it was quick and reasonably priced. The owner was involved and very helpful. More

Heater Issue's I leased a 2016 Nissan Rouge in May 2016, the vehicle has been great. My wife took the car up to Deep River and she had no heat on the way back, she I leased a 2016 Nissan Rouge in May 2016, the vehicle has been great. My wife took the car up to Deep River and she had no heat on the way back, she tried everything except turning it off and on. I contacted the service manager and told him of the problem and scheduled a service appointment and of course everything worked perfectly. He said he would order a new control panel and replace it when it arrived about 2 weeks. The part arrived and I had a call to bring it in and it was replaced in about 1 1/2 hrs. No problem ever since. Great Job Mike C. Dundas On More

No Deal I recently visited this dealership and was looking to trade my Acura and get into a 2016 nissan murano! When I advised the salesperson of such , he s I recently visited this dealership and was looking to trade my Acura and get into a 2016 nissan murano! When I advised the salesperson of such , he seemed un-intetested in giving me his time due to my trade in ! I left immediately and was able to make a deal elsewhere ! Too bad for them ! More

Service damaged car without notifying me.. during oil change Went for a simple oil change and they damaged my car without notifying me. The car was returned to me and I discovered the side mirror was damaged a Went for a simple oil change and they damaged my car without notifying me. The car was returned to me and I discovered the side mirror was damaged along with a scratch on the door. After notifying them, I was told it was melted from before and that they do not have security cameras. Luckily for me, the technician admitted he damaged the car After I raised my concern. The manager then offered to replace the mirror and buff the scratch. After coming in again the mirror was replaced, but was still protruding from the car irregularly. I requested another appointment for them to install the mirror the same way it was before, but they did not schedule me in. This isn't the first bad experience I've had with them. If you need any servicing, I highly recommend going anywhere else. You probably won't be notified if they mess up anything with your car. More

Service Don't take your car to this dealership for service. They have no clue what they are doing. Went for a noise I was hearing with my car. Turns out it w Don't take your car to this dealership for service. They have no clue what they are doing. Went for a noise I was hearing with my car. Turns out it was the break bearings. When asked if the break pads also need to be changed - they didn't look at it. They had to be told to check it out. If you as a mechanic don't know to check an entire break system when the pads are also important, I am not confident in their services or their prices. This dealership is completely unprofessional and I question the training of their staff. A lot rides on your tires folks! For your own safety - go somewhere else! More