Plaza Nissan

Ron is very clear in explaining what is going to be done and then afterwards why it was done if not on the original work order. and then afterwards why it was done if not on the original work order. More

We have been coming to upper james Nissan for years now. The staff are amazing. Friendly and professional at all times. The staff are amazing. Friendly and professional at all times. More

I had a very good experience here. All staff was great and got my new car ready very quickly! All staff was great and got my new car ready very quickly! More

I have never had a bad experience here. The staff are all polite and courteous, service has been fair and quality. The staff are all polite and courteous, service has been fair and quality. More

Nissan Corporate, not Plaza Nissan, “missed the mark” with a marketing decision which in my opinion created a potential safety issue which was not pointed out to me as a potential buyer. I submitted a with a marketing decision which in my opinion created a potential safety issue which was not pointed out to me as a potential buyer. I submitted a review pointing out my disappointment. Plaza Nissan posted my comments and invited me to contact their service manager, which I did. Since 1991 my wife and I have owned ten various Nissan vehicles most of which were top end “SE” or “PLATINUM” models. We have dealt with five different Nissan dealerships, all of which provided top notch service. Plaza Nissan did not disappoint! After some patient discussions with both service and the General Manager, Plaza recognized my issue and agreed to correct the problem at no cost to me. My eleventh vehicle will definitely wear the Plaza Nissan badge. Wayne J Warnica Vineland More

Shoddy and inconsistent even to a repeat customer. I encourage you to shop elsewhere. I urge buyers or those looking to get their vehicle serviced here to read my experience: I had bought 2 vehicle I encourage you to shop elsewhere. I urge buyers or those looking to get their vehicle serviced here to read my experience: I had bought 2 vehicles here. Service manager Ron was rude and condescending to me unprovoked when I went to my service appointment. He’s been rude/needlessly short with me in the past also. It seems like he is miserable to be working there. When I purchased from this dealership 2 years ago, it included a number of oil changes. I had one oil change left. I asked the lady on the phone who booked my appointment, if my last oil change credit would be applied during this visit. She confirmed yes. When I arrived and saw Ron, I asked him about my oil change credit before leaving my vehicle. He told me that my oil change was treated like an ‘extended warranty’ and it expired in April and there’s nothing he can do about it. I remained polite and let him know that the lady who booked my appointment had said it would be applied. also explained that I was not well and wasn’t able to use my vehicle at that time. (My mileage was also way under what was posted on the sticker for my service appointment, but I do understand the recommended date for my next oil change had passed). He remained firmly telling me no while having a smug expression and then most shocking of all: he told me “that it has to be paid for or HE WOULD HAVE TO PAY FOR IT which he isn’t going to do.” I just looked at him. I did not react though I wished I spoke up and had told him how rude, condescending and unnecessary that comment was. I have no problems paying for my car or anything else concerning me. I would never expect Ron to even pay for a bottle of water for me. Why he phrased it like that, as if I expected it to come out of his paycheque is beyond me. Afterwards, he said “the company would have to pay for it and he’s not going to do that.” Again, I never asked for the company, him, Nissan Canada, etc. to pay for anything for me. I bought additional protection and warranties, and of course it was disappointing that after being a great repeat customer here, it was so easy to say no we will not help you with the oil change that’s rightfully yours and throw that in your face. I was informed my air filter needed replacing during the inspection and I declined to do it, as I will not give this location a dime more of my business. Shameful and I should’ve bought my vehicles elsewhere. I will gladly go elsewhere for my maintenance needs. Upon picking up my vehicle, a service advisor helped me to check out as Ron was busy with another customer. I was frankly relieved not to have to interact with him again. The service advisor was courteous. He explained that the car wash was broken (of course) and attached a complementary car wash ticket for next time. I am not comfortable coming back to this location and should have asked him to keep the ticket for another customer. I don’t need the free car wash for any time. However, he asked me to give Ron a 10 on his review, and was serious in telling me to give him a 10 that would be great thanks. It’s unprofessional, you should allow your customers to choose for themselves. It is not appropriate to let people know in advance to give them a 10. That wasn’t a great ending to my poor visit. My coworker even offered to accompany me to pick up my vehicle when it was ready, but I shouldn’t need accompanying when going to a service appointment and went back alone. Service appointments shouldn’t be so uncomfortable that we need someone there with us. What a shame that Ron is an assistant manager for the department. Huge miss on Nissan Plaza when your workers are very comfortable belittling and showing arrogance to your polite customers who don’t raise a fuss. I would certainly recommend others DO NOT come here to this location. Buy elsewhere and get your maintenance work done elsewhere. More

Awesome team. Very helpful. Always above and beyond. Everytime they check for various check points in my car which ensures their commitment. Thank you team! Very helpful. Always above and beyond. Everytime they check for various check points in my car which ensures their commitment. Thank you team! More

Giancarlo Massironi sales consultant went out of his way to get the best deal for me on my new car. Thanks to him for all he did. to get the best deal for me on my new car. Thanks to him for all he did. More

on Thursday May 14 I had an appointment with Plaza Nissan for my Armada Platinum to have a newly installed rear suspension sensor recognised by the main computer. a Nissan dealership should have the proper for my Armada Platinum to have a newly installed rear suspension sensor recognised by the main computer. a Nissan dealership should have the proper ODBII device to make this happen. Instead I was told by the mechanic that he tried to get the part recognised but had no luck and recommended I take my truck to a suspension service place to have the air suspension replaced with springs and shocks because the armada system is garbage based on previous experience with a family armada vehicle. So for $217.96 my experience was listening to a mechanic who suggested also staying away from the newer armada's because they were the same, crap! Real nice! So i went on amazon and messaged a few sellers of ODBII devices and found one that would do the job. I attached the device to the ODBII interface and within 15 minutes I had the rear suspension calibrated and its working better than it was originally setup by this same dealer even after a warranty service to replace the compressor. They should not have this type of mechanic working on Nissan products if the mechanic hates working on them. We pay way too much per hour for that kind of service. I bought my Armada there and was satisfied for a few years with their service, but now the service is, to be blunt, xxxx! More

I was very impressed with the service team who addressed my concern regarding the driver seat .The material was fraying and needed a replacement.The service manager and his team took care of the problem .T my concern regarding the driver seat .The material was fraying and needed a replacement.The service manager and his team took care of the problem .Thanks. More