Planet Ford

Looking for truck Sara Patania Is a great rep so helpful and awesome to deal with one of the best reps I have had dealings with and she is just an overall great person. Sara Patania Is a great rep so helpful and awesome to deal with one of the best reps I have had dealings with and she is just an overall great person. Ryan More

If anyone says Diagnostics - Just run away If any service advisor here utters the word Diagnostics -run away as fast as you can. It just means that you have have been targeted so that the adv If any service advisor here utters the word Diagnostics -run away as fast as you can. It just means that you have have been targeted so that the advisor can meet his/her monthly targets. Despite telling the advisor exactly what the problem was , I was charged $450+ in various diagnostics. In the end they found that the issue was what I had told them. More

2018 Ford F150 Purchased a 2018 Ford F150. Sara Patania was my Sale Representative and she was excellent! I highly recommend using her as a sales rep if you are look Purchased a 2018 Ford F150. Sara Patania was my Sale Representative and she was excellent! I highly recommend using her as a sales rep if you are looking to buy a new or used vehicle from Planet Ford. Sara took care of all of my concerns and issues without conflict and in a fast time frame. I was very pleased with her professionalism and pride she has for her job. She listened to all the features I was looking to have in my truck, gave great advise about my purchase and accommodated me accordingly. As I said before, I highly recommend her and will recommend friends and family to purchase with Sara as their sales representative in the future. More

Second car I bought here, bad experience both times! In both instances they never had the documentation or due diligence completed on the day of delivery. This after I called the day before to make sure In both instances they never had the documentation or due diligence completed on the day of delivery. This after I called the day before to make sure that there would be no issues. I could go in sign run through the vehicle and leave in maybe 1 1/2 hours. on both occasions I was at the dealership for over 4 hours! Salesman and Finance guy both disappear without saying what is going on or what to expect. coming back later with we forgot we need something else now. I drove all the way from Burlington as they had a better price. NOT WORTH IT! Purchased a new 2018 $75K F150 and the engine light cam on after 570 km. Contacted Planet Ford on 11/27/17 it's 11/29/17 still no response... I took it to a different dealer! More

zero customer service and high service fees!!! Planet Ford Brampton is only interested in their bottom line. I purchased a battery there about 2.5 years ago for my 2009 Escape. They charged me $112 Planet Ford Brampton is only interested in their bottom line. I purchased a battery there about 2.5 years ago for my 2009 Escape. They charged me $112 for a system check and then $135 for a new battery. I basically paid $112 plus GST for them to tell me I needed a new $135 battery. Low and behold the battery fails 2.5 years later (now) and they want another $149 plus GST for a system check before they'll tell me if the battery is still under warranty or not; seems like quite the revenue generating racket. I've had my 2009 Escape serviced their in the past; their service levels are poor and their service fees are excessive. Go elsewhere for service; somewhere with integrity; better yet, don't buy Ford. More

Excellent customer service when purchasing a vehicle I live approx. 3 hours away from Brampton but saw a vehicle that I wanted to purchase. I have never been treated so professionally at any dealer. Pa I live approx. 3 hours away from Brampton but saw a vehicle that I wanted to purchase. I have never been treated so professionally at any dealer. Patrick made it all happen for me and he was so helpful when purchasing over the phone. I can't thank you enough Patrick and Planet Ford for me new (to me) vehicle. Sincerely, Cheryl More

Unprofessional and unreliable service 1 week ago i bought a f150, in making the deal,dealer agreed to replace old tires on the truck with bran new tires, on the day of pick up, the truck s 1 week ago i bought a f150, in making the deal,dealer agreed to replace old tires on the truck with bran new tires, on the day of pick up, the truck still had same old tires on it and the tires had cuts and holes on the sides of them, im not sure how they said that those tires are safe to drive but they did not seem to care about that, and the dealers was giving me the run around about replacing it as promised in the agreement, the finally agreeded to replace it a week from day of pick up..1 week passed noone contacted me yet .i phone back a few times and noone is returning or picking up my calls.im driving about with u safe tires. the sales rep and his boss have not yet contacted me. More

Do not service your car here . Waited 4 hours for Service Advisor to tell me what's wrong with my car. Supervisor Dom and Service advisor Tom do not know what parts are under warr . Waited 4 hours for Service Advisor to tell me what's wrong with my car. Supervisor Dom and Service advisor Tom do not know what parts are under warranty. I had to tell them to call Ford warranty hotline to confirm my rotors were under warranty. They were trying to charge me $295 each side. And they didn't even end up replacing my rotors, they machined them. I still have the same problem. I've have been a Ford customer for 10 years never experienced such poor service. Terrible service centre!! More

Very delayed response by the staffs Their customer service is very poor. You can hardly talk with them once u purchase the vehicle. Once sold that's it they now will treat u as a burden. Their customer service is very poor. You can hardly talk with them once u purchase the vehicle. Once sold that's it they now will treat u as a burden. I am extremely unhappy. More

Warranty and regular service Wait, wait wait. That,s all you do here. Wait for service; I waited 40 minutes just to get a ride home. Wait for a call to tell you what,s wrong. I ca Wait, wait wait. That,s all you do here. Wait for service; I waited 40 minutes just to get a ride home. Wait for a call to tell you what,s wrong. I can understand they have to check the car out. Tell you what is wrong and charge $150 and fix nothing. Have to order parts, when they arrive, come back in. Have to rent a car to leave mine with them. More waiting for driver of rental service to pick you up. Wait there in line for a rental. On service I needed they quoted me $600 w/tax. Got another price from a very reliable source $380. Also they store our tires summer\winter. 3 times we have made appointments for change of tires and twice my tires were not on site. (2 hours wasted) and the first time they put on the WRONG tires. They will never!! Get our business again and neither will Ford.! More