Planet Ford

Excellent Customer Service My high mileage Mustang had clutch issues and Ryan Caverly in service at Planet Ford was incredibly helpful. He took my car in asap, problem was diagn My high mileage Mustang had clutch issues and Ryan Caverly in service at Planet Ford was incredibly helpful. He took my car in asap, problem was diagnosed, and parts ordered in. He even helped arrange a rental car for me as the repairs would take a couple of days to complete. His quoted prices for my repairs were accurate and fair when it came time to pick up my vehicle. Ryan also stayed in touch with its' progress which is a thoughtful touch. He is very busy and many people ask for him and wait for him as many of us enjoy his level of integrity and overall helpfulness. He is the reason I bring my car in for various work - he also has a strong liaison with the Techs doing the work and expresses my 'fussiness' to them. Thanks Ryan for all your continued help and support. Kevin Miller More

Zero communication and as respect. All service managers are either “gone home early or on lunch. Ryan C needs some respect and communication classes ! I believe it would help in the future ! are either “gone home early or on lunch. Ryan C needs some respect and communication classes ! I believe it would help in the future ! More

A new edge in the family. What a great experience at Planet Ford. My salesman was Atif, and he made the experience a total pleasure. Not once, did I feel pressure to purchase What a great experience at Planet Ford. My salesman was Atif, and he made the experience a total pleasure. Not once, did I feel pressure to purchase a vehicle. He was informed on all questions I had and his knowledge of the vehicles is incredibly awesome! I purchased a 2016 Ford edge but I feel like I purchased a new car. The experience was great and I highly recommend Planet Ford, in particular Atif who made this the best vehicle transaction I've ever experienced. Thank you Planet Ford and a special thank you to Atif Moin. More

Bad customer experience They charge me $180 to diagnose the issue. But they didn’t diagnose anything. They rude rep came after an hr and told me my ford explorer 2016 is old They charge me $180 to diagnose the issue. But they didn’t diagnose anything. They rude rep came after an hr and told me my ford explorer 2016 is old and it will cost me to fix $625 to $3900 max. With taxes. Which didn’t make sense to me. I got it fixed in $135 from other certified car repair centre. Please don’t go to these frauds. I have all the proofs. Thanks More

Great Sales Rep, Sales Manager and Financial Manager I wanted to give great complements to all the staff that helped not only purchase a pre-owned for my Fiance but also help to make it the best wedding I wanted to give great complements to all the staff that helped not only purchase a pre-owned for my Fiance but also help to make it the best wedding surprise ever! Our Sales Rep Vijay was great to deal with from the start. Kind, knowledgeable and light-hearted. He was not pushy and listened to what we had to say and answered to the best of his capabilities. Anything that he wasn't sure on, he would ask. Best sales experience by far, great job Vijay! A big thank you to Phil the Sales Manager as well, he is a tough cookie but a great guy all in all. He was knowledgeable and also responsive to our budget requirements. He made efforts with creative payment options and stuck as close as possible to our true number. Lastly, Gabriel was a delight to finish with, Explained everything clearly and in detail, showed us all options based on our needs and was compassionate about our concerns with owning a pre-owned. With a great scene of humor, Gabriel made it very enjoyable when dealing with all the last minute nitty gritty details. Thank you to everyone else that assisted in the process, keep up the good work! More

What a ignorant and arrogant experience - my last one I shou What a place of ignorant and arrogant people. Just finished my terrible experience with this outfit and will NEVER EVER DEAL WITH PLANET FORD again. What a place of ignorant and arrogant people. Just finished my terrible experience with this outfit and will NEVER EVER DEAL WITH PLANET FORD again. After finally finding someone to take over my lease, the so called Financial Service Manager Rishi ( a title that does certainly not match his abilities and manners ) was ignorant to the point that he was not responding to phone calls and emails and only after copying the GM I was allowed to call him 2 days later. Seriously? Then at the time I had to hand in my ownership, this guy takes a piece of the the ownership he should have handed back to me. Seriously? Are you in this business and should you not know better? Now that my dealings with these people are finally over, I receive a letter three weeks after the lease transfer that I owe my monthly lease payment. WHAT? So contact this ignorant individual and he does not do anything. I sent three emails and NOTHING. I should call Ford to settle this. YOU CHARGED ME OVER $ 500 for your poor handling. NEVER EVER WILL I DEAL WITH THIS POOR OUTFIT AGAIN AND I AM THINKING ABOUT SHARING MY THOUGHTS WITH THE PERFORMANCE LINE MANAGEMENT. More

Excellent Everything was excellent at the time of purchase. My purchase was easy to acquire, everything very fast, the required documentation was not much. Exce Everything was excellent at the time of purchase. My purchase was easy to acquire, everything very fast, the required documentation was not much. Excellent attention from the person who treated me and very kind. More

Great customer service This is the 4th vehicle we’be purchased from Planet Ford in the past 20 years. We’ve always been dealt with professionally and fairy. The staff were a This is the 4th vehicle we’be purchased from Planet Ford in the past 20 years. We’ve always been dealt with professionally and fairy. The staff were a great help and made us feel secure in our decision. More

Bad Leasing experience Very bad service regarding the leased vehicle. The vehicle itself is terrible and I asked them for options. They just advised in a very decent way "su Very bad service regarding the leased vehicle. The vehicle itself is terrible and I asked them for options. They just advised in a very decent way "suck it up". The leasing manager (Sunny) asked me for details and said that he would call me back with options. He never called back. I called again and then got him. He advised me that I could pay $ 7000 and return the vehicle and lease another one. He did not offer any other options. Terrible service.They had advised me to put the wear and tear coverage for $ 25 / month. When I called to get it off, they are giving me run around and have not removed that coverage. Rip Offs.......... More

Buying a new car Since my car was written off I was in need of a new one as soon as possible. Exploring my options I ended up at planet ford to look at some used vehic Since my car was written off I was in need of a new one as soon as possible. Exploring my options I ended up at planet ford to look at some used vehicles. My sales person was Sara, and although I didn’t buy from her she was honest and thorough from the start. Any questions I had were answered without a doubt. Looking forward to doing business in the future with planet ford! More