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Pembroke Chrysler

Pembroke, ON

2.3
108 Reviews

1398 Pembroke St West

Pembroke, ON

K8A 7M3

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108 Reviews of Pembroke Chrysler

December 11, 2015

VERY MAD We bought our 2016 Dodge Rebel in DEC of this month and picked it up on Monday Dec 7 we have had our bank accounts froze and now our payments going t More

by sharbouvier
Recommend Dealer
No
Employees Worked With
Chris Lauzon, Jennifer Schraeder
Dec 11, 2015 -

Pembroke Chrysler responded

Good Morning, I apologize again for the error and I am doing everything I possibly can to fix this for you. I have re-sent the contracts to Allan again this morning but I have yet to receive them back. I have tried several times to contact you by telephone. Obviously I am anxious to have this fixed before the end of business today. Could you kindly have Allan contact me to confirm that he has received the contract? Thank You, Karen Selway

Dec 11, 2015 -

Pembroke Chrysler responded

Thank you very much for taking the time write and your kind words for the salesperson is especially appreciated. We sincerely apologize for the error that occured and will make every effort to have it corrected before the end of business today. Your business is very important to us and we very much appreciate all customer feedback as it helps us to improve in the future.

Dec 11, 2015 -

Pembroke Chrysler responded

I have left another message on your home phone, I wanted to advise you that we have received the new contract from Allan. It has been sent to the bank and they have confirmed that the money is to be reversed back into your account (including the NSF charges today). I will of course follow up with them to confirm this afternoon that it has been done. Of course, any outstanding third party NSF charges will be covered by us. I again sincerely apologize for the error. Thank You, Karen Selway Customer Service Manager Lapointe Chrysler 613-735-0634

November 17, 2015

i had an excellent experience the salesman was knowledgeable and was very pleasant to deal with he explained everything that i had questions about .I would deal with Brandon agai More

by Arty 49
Price
Recommend Dealer
Yes
Employees Worked With
Karen Selway, brandon bertrand, Mike Teat
November 10, 2015

Good team to work with great experience purchasing a new Ram I was very picky on what I wanted and at first did not seem like I could find what I wanted but they were determine to help me get what I wanted and d More

by Ramrebel2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willow Henderson
November 03, 2015

Sales person was patient. When we started looking for a car, we were all over the map on decisions, used or new, big or small, sedan or SUV. So it took many visits and changin More

by JoeandSandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willow in Sales and Mike in Finance, ( I believe his name was Mike)., Karen Selway
October 29, 2015

Awesome! Brandon and Chris took the time to go over everything with us to make sure we got what we wanted. It felt like they were working for us, not the deal More

by KT Boudens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Chris Lauzon, Karen Selway, brandon bertrand
October 07, 2015

Amazing Staff Brandon and the staff at Lapointe went above and beyond to get us into a new vehicle so we could have lower payments. He was very personable and knowl More

by Dodgegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Schroeder, Karen Selway, brandon bertrand
August 31, 2015

Great Wanted a new Jeep Cherokee and the experience was fast, friendly and efficient. Love the new Jeep, will recommend to all my friends. Thanks for answe More

by wavell37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan, Tiffany Schroeder, Chris Lauzon, brandon bertrand
July 21, 2015

easy in and out Wanted to trade my car in and get something new I got in and out and got a new car fast and efficient and now am driving in style thank u More

by icetea25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Schroeder, Chris Lauzon, brandon bertrand
July 07, 2015

fan faackin tastic I did not get tossed around and the dealer was someone i could really stand because his service was so great it was a good time worth just dropping in More

by kenneth bottineau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lauzon, Karen Selway, brandon bertrand
July 05, 2015

Super Brandon was excellent at putting up with my hubby. The kid is awesome and patient. Love my new truck. Im sure hunting season will have a moose in the More

by ramgirl2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
brandon bertrand
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