Pembroke Chrysler

We had one of the worst experiences we have ever had purchasing a vehicle from Pembroke Chrysler. The vehicle was sold to us by Paige, but unfortunately the entire process showed a serious lack of ex purchasing a vehicle from Pembroke Chrysler. The vehicle was sold to us by Paige, but unfortunately the entire process showed a serious lack of experience and proper follow-up. After the sale, when problems appeared almost immediately, there was no real support provided. Within just two days, the vehicle stopped working, which strongly suggested there was a pre-existing issue that was never properly acknowledged or addressed before the sale. We also tried multiple times to contact the manager, Katie, but received no response. Once the sale was completed, communication became extremely difficult, and we were left dealing with the consequences on our own. Because of this situation, we lost a significant amount of money and had to manage unexpected repairs and stress without any support from the dealership. Overall, this experience felt very unprofessional, and based on what happened to us, we would not recommend buying a vehicle there More

My husband bought a new 2025 Dodge Ram yesterday and his experience with Ashton and the team was outstanding. Ashton was attentive to his needs and wants. He went out of his way to ensure Blake received out experience with Ashton and the team was outstanding. Ashton was attentive to his needs and wants. He went out of his way to ensure Blake received outstanding customer service in a respectful manner. Delivery of the vehicle was timely and the detailing was excellent. Pickup service was outstanding. Definitely a seamless process, Blake could not be more impressed with the service he received from Pembroke Chrysler. Highly recommend this dealer and Ashton’s customer service. More

I wouldn’t trust these guys to fix the chain on my bicycle. I brought my truck, which I had purchased there a few years before, in to fix a tire that was unsafe. I told them I only had a hour as I had bicycle. I brought my truck, which I had purchased there a few years before, in to fix a tire that was unsafe. I told them I only had a hour as I had to be home to get my daughter from school. More than 2 1/2 hours later instead of fixing the tire they did all the recalled stuff, which was minor, without my permission and then sent me on my way with an unsafe vehicle and told me I would have to make another appointment to have the tire fixed. Just brutal! More

The dealership offered to purchase our Jeep Wagoneer from us. They even offered to send a driver to pick it up. When the driver arrived, they didn't have a certified cheque for us and expected us to turn ove us. They even offered to send a driver to pick it up. When the driver arrived, they didn't have a certified cheque for us and expected us to turn over the vehicle to them. I was then told that I could drive the vehicle to their dealership for the cheque. I took time off work to drive 2 hours to bring them the vehicle. When I arrived, I was told it was going to take 5 days to cut a cheque for me and expected me to leave the vehicle with them. I wasted my time and had to put unnecessary kms on a vehicle I'm trying to sell. I also turned down an auction price from another dealership and lost out on that offer by accepting theirs. More

I had the displeasure of visiting this dealership last weekend. I called on Friday inquiring about a vehicle that, when compared to many other comparable online listings, was a great price. After calling weekend. I called on Friday inquiring about a vehicle that, when compared to many other comparable online listings, was a great price. After calling the dealership and them saying "we have the best price for this vehicle in Ontario" I committed to making the 4-HOUR DRIVE from the GTA the next day, with full intention of purchasing the vehicle. The test drive went well, but once we got to the office to talk numbers it was all downhill from there. The salesman had failed to put in the ad that vehicles purchased with cash in-full were subject to a $2000 extra-charge on top of the advertised price, and that the Autotrader price was based on financing through the dealership. Not only did they fail to put this in the ad, but they failed to take accountability for the situation and insisted I still pay it. To make matters worse, the salesman and their associate knew very well I was traveling from a very far distance and that I wanted to pay in cash full, and yet, still didn't say anything. The cherry-on-top was the "optional" warranty and anti-theft package the salesman wanted me to purchase along with the vehicle, an extra $6000+. I didn't want to purchase any of these add-ons, and they still wouldn't budge stating: "...this is the best price I can offer,...if I go any lower Il be losing money". This is a very simple and clear-cut example of false advertising and bait-and-switch pricing. To anybody in the market for a new/used vehicle in the Pembroke-area and beyond, avoid this dealership at all costs. Shame on the salesman (you know who you are), and shame on the management team that allows this to happen. The used-car salesman stereotype is alive and well at Pembroke Chrysler Dodge, Jeep & Ram. More

We just purchased a truck from them. The experience we had with Joel and Mitch gave us was outstanding. These two young men were great to deal with. They answered all our questions didn' The experience we had with Joel and Mitch gave us was outstanding. These two young men were great to deal with. They answered all our questions didn't rush us we didn't feel pleasured into anything. What a great experience to but our truck here. Thank you again Pembroke Chrysler The Goyette's More

Do not take your vehicle here for any reason taking a guess at the problem shouldn't be standard we have tools diagnostics that make it easy however when you need to accurately have sone knowhow these pe guess at the problem shouldn't be standard we have tools diagnostics that make it easy however when you need to accurately have sone knowhow these people have no clue replacing parts you dont need telling lies to customers as a company that has such a high mark up you should not have to steal from hard working unsuspecting people i have bought trucks here for years my company truck family vehicles and more never again expecting a standard of quality we expected from a local dealership because its been local for many years no longer the case do your homework befor you make big purchases these people a thrives. More

I’m rating Crystal DuPont 5 stars. She did work hard to find the suv I wanted. Her manager almost make me leave but Chrystal wanted to keep her promise to me that I was not driving all She did work hard to find the suv I wanted. Her manager almost make me leave but Chrystal wanted to keep her promise to me that I was not driving all the way to Pembroke for nothing. Thank you Crystal!! More

Great service fun peoepl To be around makeing sure u get what u want Ask for joel # 1 get what u want Ask for joel # 1 More

Crystal was amazing to deal with. Always putting her customers first and able to find solutions for complex financing scenarios. I highly reccomend Crystal for your new and used car n Always putting her customers first and able to find solutions for complex financing scenarios. I highly reccomend Crystal for your new and used car needs! More