Pembroke Chrysler

The service department is terrible. Had headlight issues (HID's needed to be calibrated), approved an hour diag, all they did was remove the bulbs, reinstall them, then tell me problem Had headlight issues (HID's needed to be calibrated), approved an hour diag, all they did was remove the bulbs, reinstall them, then tell me problem fixed. Problem was NOT fixed. Called back, told me to bring it back in and it will be taken care of. Brought the vehicle back in, they tried to charge me another hour to tell me it's the same issue. Told them I wasn't paying it, especially after they told me to bring it back in and it will be taken care of, so they reduced labour to "half cost" at "employee pricing" and still charged me for the same thing as last time and both times nothing has been fixed. They fold me every manager us out of the building so I can't even speak to someone? Lol, ok. More

Booked an appoitment for 08:00 to do breaks and alignment and my vehicle stayed outside until 12:30 before it went in. Did alignment without checking what was wrong. Now I have to fork out 4600 dollars to fi and my vehicle stayed outside until 12:30 before it went in. Did alignment without checking what was wrong. Now I have to fork out 4600 dollars to fix what they did not and now I am off my warranty! Worst service ever, I recommand getting a second opinion for any repairs as this was not the only time work was not done on my vehicle. The staff are very polite but the vehicles do not get repaired and they take 3 times the amount of time to fix said vehicle! They should loose their license for treating customers like Manure. More

Avoid this dealership at all cost! We went there to buy a $100k truck and got scammed by the VP of the dealership! We made them an offer of sticker price with them throwing in a tonnel We went there to buy a $100k truck and got scammed by the VP of the dealership! We made them an offer of sticker price with them throwing in a tonnel cover for our truck for FREE and delivery to our home. The sales agent, Joel took the offer to his VP and then came back and told us we had a deal! So I assumed that the deal I offered would be honoured and signed the paperwork. I didn’t receive a copy of any of the finances until three days later when they delivered the car to me. That’s when I discovered they had charged me for the tonnel cover even though it was supposed to be free. I immediately called my sales agent Joel and asked xxx??? He said that after we left he noticed that the VP had charged us for it and when he asked why he was told they don’t give anything off new trucks! So I immediately said that what they did was fraudulent and will make sure that anyone thinking of dealing with this dealership think twice or make sure they get what they asked for! I will never deal with these people again and I am very disappointed that a dealership would stoop this low to one of their customers! I was told by Joel that he talked to the GM Tiffany and was told nothing they would do about it! If I had a person lying to my customers you bet your xxx they would be fired on the spot! Use your own judgment!. There’s a reason their review score is so low on google!!! BTW I found out they own all the dealerships in pembroke and petawawa so maybe best if you go to another city to buy your vehicles. Good luck More

Joel went above and beyond his duty to satisfy our desire to get into a new Dodge truck. We were pleasantly surprised to find a Finance Agent on duty on a Saturday. Ada was very knowledgeable and a delight t to get into a new Dodge truck. We were pleasantly surprised to find a Finance Agent on duty on a Saturday. Ada was very knowledgeable and a delight to deal with. More

Bought my second RAM from Lapointe I can only say that the support and direction provided by Ethan was excellent. I now look forward to the continued excellent service support that I had in the past. the support and direction provided by Ethan was excellent. I now look forward to the continued excellent service support that I had in the past. More

We just purchased our 6th vehicle from Jimmy Lapointe Chrysler, we had fantastic experience with our salesmen Ethen Lembke and Ada Godin, they both made us feel very comfortable, no pressure and did ever Chrysler, we had fantastic experience with our salesmen Ethen Lembke and Ada Godin, they both made us feel very comfortable, no pressure and did everything to accommodate and more for us. Ethan was not pushy salesmen and we so appreciated that. We highly recommend him. More

Great service, no rush, awesome deal thanks Joel Lapointe it was nice dealing with you it was nice dealing with you More

Well I’ve seen some negative comments but we have bought 11 vehicles in last ten years and have been treated with respect and had awesome customer service sometimes took a couple times to get it right but f 11 vehicles in last ten years and have been treated with respect and had awesome customer service sometimes took a couple times to get it right but fact is they got it right good News is Jimmy Lapointe is back looking forward to doing more business More

Worst dealer ever. Truck in 18 times for same problem. No one has a brain. Said they put in new parts. They lied. Never again one has a brain. Said they put in new parts. They lied. Never again More

Bunch of liers and theives They sold me an extended warranty after I declined it 5 times (they are extremely pushy and cant take NO for an answer). They hid the cost in my bill They sold me an extended warranty after I declined it 5 times (they are extremely pushy and cant take NO for an answer). They hid the cost in my bill of sale, when I noticed that something was off on the bill of sale they told me that it was the lean of my trade in they were trying to hide from the bank. But 6 months later I found out that I did in fact buy the warranty, so I called to confront them and all I got was "well there's nothing you can do about it now". DO NOT BUY FROM THEM! More