Pembroke Chrysler

Bullies and crooks Working with Mandi was great. Friendly, knowledgeable, and low pressure. She laughed when I told her she must be new to Lapointe's because she was so Working with Mandi was great. Friendly, knowledgeable, and low pressure. She laughed when I told her she must be new to Lapointe's because she was so nice. If you have to buy a vehicle from Lapointe's I would strongly suggest you buy it from her. Scott on the other hand... pushy, mouthy, and constantly interrupts. When talking to him over the phone I was told that because I didn't show up with the stock number of a vehicle I wanted to trade my truck against, I had wasted everyone's time. When I brought up the fact that I have been getting personalized mail-outs and phone calls requesting I bring my truck in to get a trade in/sell quote he said: "Do you get mad at Canadian Tire because they send you a flyer but don't want to buy your tools? Than you can't get upset that we won't buy your truck." He spent the entire phone call cutting me off every three words to belittle my questions and myself. I told the sales rep I was working with that I had problems with him. She passed this on to Tiffany. Lo and behold who sits down to "help push the deal through". Scott. So let's break that down into a simple thought: A manager is told that a customer has a inter-personal problem with one of their employees, so that employee is sent to work with them. Are these people new? I visited yesterday to again ask for someone to look at the trade-in value of my truck. I was there, with an associate, for 2 hours and they wouldn't leave the office to. I was told that they would not even consider looking at my truck unless I handed them my keys, ownership, and insurance slip. Even then I would have to test drive several vehicles first. I refused to hand over my papers and keys because I honestly thought they would not give them back. My experiences with Lapointe Chrysler have done nothing but reinforce what EVERYONE told me after I bought my truck. They are pushy, immoral, high-pressure crooks. More

Bought a Ram 1500 Tuesday September 9th went looking for a truck stopped in Mandi was working she was warm friendly knowledgeable and not pushy. By the time we left we Tuesday September 9th went looking for a truck stopped in Mandi was working she was warm friendly knowledgeable and not pushy. By the time we left we purchased a Dodge 1500 Ram, Mandi worked within our budget to purchase the truck. Chris was great helping with the paperwork. The truck was washed and ready for pick-up when they said it would be. Mandi took our picture and made sure she sent it to us. The whole experience at Jimmy LaPointe's was good and we have told friends that is where they should go and ask for Mandi. A very good experience, because of the people working there. Hayden and Lynn Davenport. More

Our new truck Our salesperson was fantastic!!! Would buy another vehicle from her in a heart beat:) Other then our new truck she was the best part of our experience Our salesperson was fantastic!!! Would buy another vehicle from her in a heart beat:) Other then our new truck she was the best part of our experience!! More

My used car I really liked lapoint, because when i was looking for a used car they helped me get exactly what I wanted. I now own a 2002 Honda civic and I love it I really liked lapoint, because when i was looking for a used car they helped me get exactly what I wanted. I now own a 2002 Honda civic and I love it. Im an 18yr old student so I obviously didn't have much money, they helped negotiate a price that a student my age could afford. More

Taking advantage of kids My 19 year old son purchased a car from this dealership. Two hours later, he changed his mind and returned to the dealership. He was told to return on My 19 year old son purchased a car from this dealership. Two hours later, he changed his mind and returned to the dealership. He was told to return on Monday and speak with a manager. The manager, knowing there was an issue, transferred the ownership and plated the car then told him that there was nothing she could do. My son works at the Canadian Forces base in Petawawa. Is this how people are doing business?? Using high-pressure sales tact acts and taking advantage of young people? Shameful!!!! Is this how you treat someone who defends your country? More

LAPOINTE CHRYSLER OTTAWA VALLEYS #1 DEALERSHIP !!!!!! we have shopped around all day, and after being very disapointed with the other dealers in the area we decided to give it one last chance and stopped we have shopped around all day, and after being very disapointed with the other dealers in the area we decided to give it one last chance and stopped at lapointe chrysler and we are sooooo happy we did the sales team was amazing they were able to find what we were looking for and maost important at amazing price!!!! everyone should buy there and i will tell all my friends and family this is the #1 place by far!!! also they have a $350 referral fee for anyone i sent in that buys More

X2 on the bullying. Worst part was when they tried to discredit another dealership when I asked them to match a deal online. Goes to show why they have a 1.5 rating and the 'sketchy dealers' have a 5 sta discredit another dealership when I asked them to match a deal online. Goes to show why they have a 1.5 rating and the 'sketchy dealers' have a 5 star. Not to mention the 10k savings. More

The sales manager is a bully and just plain rude ,do not waste your time going there. NO deals there Saved over $ 1,400 at another dealership waste your time going there. NO deals there Saved over $ 1,400 at another dealership More