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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,223 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,223 Reviews of Ottawa St-Laurent Jeep & RAM
June 30, 2016
Above and Beyond Bringing my boyfriend's Fiat 500 Turbo in with some weird issues was by far such an easy and effortless experience. We were prepared to see a decent b Bringing my boyfriend's Fiat 500 Turbo in with some weird issues was by far such an easy and effortless experience. We were prepared to see a decent bill but both issues it came in for were covered under the extended warranty. Service staff were quick to update and get the car fixed in record time. Will be switching to this dealership from now on!! :) More
by Taylor G
Employees Worked With
Charles Dinelle, Warren Haywood
June 30, 2016
Friendly and pleasent customer serivce Stephanie was terrific and answered all of my questions and worries in a timely and friendly manor from the moment I stepped foot onto Ottawa Dodges' Stephanie was terrific and answered all of my questions and worries in a timely and friendly manor from the moment I stepped foot onto Ottawa Dodges' lot to the moment and onwards after I picked up my vehicle. Joe was very helpful with the handling of my documents in regards to my co-signer for the vehicle. Even personally picking up documents which was really going above and beyond what I consider to be his call to work. Overall I had a very pleasant and friendly experience with Ottawa Dodge but was a little disheartened by the push to sell extra warranty under the premise that the bank required it which I don't believe to be true. More
by ssmallwood
Employees Worked With
Joe Conte, Stephanie Hammond
June 29, 2016
Wonderful experience The dealership is very friendly and accommodating. Mike did a great job in trying to find what I was looking for and spencer who was my sales person i The dealership is very friendly and accommodating. Mike did a great job in trying to find what I was looking for and spencer who was my sales person is an absolute joy to work with. Spencer is friendly, funny, and knowledgeable. For anyone going I highly recommend Spencer and Mike. More
by Badreya
Employees Worked With
Mike Gervais, Spencer Challis
June 28, 2016
Sleezy Went to look at purchasing a vehicle from there today and was very disappointed. The salesman seemed uneducated about there own sales to start with. T Went to look at purchasing a vehicle from there today and was very disappointed. The salesman seemed uneducated about there own sales to start with. Then quoted me several thousand more for the vehicle I had gone there to look at that had a cheager price online and when asked about it tried to act like it was another vehicle and only after I provided the Web page on my phone did he admit that it was the same vehicle. I quoted another dealerships promotion and was told it would only happen if he wrote down their price and he wasn't about to do that for me he said, at which point I provided the Web page and explained I didn't need his peice of paper. He spent a good porion of his time with us trash talking his last employer which was a competeing dealership in town that I had quote a deal from, which looked very trashy in my opinion. After acting very confused about pricing and then badgering me for "what it was going to take to get me to leave with that vehicle today?" I made an offer which he acted excited about had me sign a little scrap of paper saying i would take that deal and ran off to his manager who came out a few minutes later and was nothing but rude. I assume he was having a bad day but if that was the case he shouldn't have left his office. He explained to me that they can't take anything lower than the MSRP on new cars because he is already loosing money on them and that's not where they make there money. If this is the case why did the salesperson even ask me "what is it going to take to get you to leave with the vehicle today?" If they can't bargain or why did he make a big deal about the offer I gave him knowing that they couldn't possibly come close to that if thats the case. I went prepared to negotiate on a price and the managet had no want to negotiate even though I expressed that I had room for negotiation. I would have understood not making a deal and been happy to leave on good terms if we couldnt agree on something and maybe visited in the future but was met with stonewalling about pricing and felt treated as if I was an idiot. He threw many numbers around that were not a factor such as taxes on the MSRP pricing which would not have applied to the "sale" price they were selling it for to maybe try fluffing things up but just made him look bad. More
by Missy123
Employees Worked With
Can't remember the salesman's name., Mike Gervais
June 28, 2016
Happy customers We are very pleased with our experience. We shopped around and found that not only did Ottawa Dodge have the best deal for us, we also appreciated the We are very pleased with our experience. We shopped around and found that not only did Ottawa Dodge have the best deal for us, we also appreciated the genuine friendliness and professionalism of the sales team. More
by Jo
Employees Worked With
Herby Pierre, Simon Brown
June 28, 2016
Fantastic Experience with Allan Garner Ottawa Chrysler Allan Garner worked hard to find us a vehicle that exceeded our expectations and had excellent value. Excellent sales rep. Fantastic, timely communica Allan Garner worked hard to find us a vehicle that exceeded our expectations and had excellent value. Excellent sales rep. Fantastic, timely communication and fair negotiation for the trade-in. Thanks for a great experience at Ottawa Chrysler! Highly recommend! More
by Joel
Employees Worked With
Allan Garner
June 28, 2016
Great job boys Another great sale. This is my third vehicle I buy from Ottawa dodge. always a great buying experience. Herby and Joe did a great job helping me out t Another great sale. This is my third vehicle I buy from Ottawa dodge. always a great buying experience. Herby and Joe did a great job helping me out this time. Thanks guys. :) More
by Jfcyr83
Employees Worked With
Joe Conte, Herby Pierre
June 27, 2016
Amazing sales Rep , great service. I had a great experience with Ottawa Dodge thanks to the sale team in particular Stephanie. She went above and beyond to make sure we were happy with I had a great experience with Ottawa Dodge thanks to the sale team in particular Stephanie. She went above and beyond to make sure we were happy with our purchase. She updated me everyday on the status of the car. I would also like to thank Joe in the financing department who worked hard so that i could get a car within my budget. Thank you both. The whole family is happy with our Dodge Journey. Sheba and Charles More
by Beshe
Employees Worked With
Joe Conte, Stephanie Hammond
June 24, 2016
Great client services No pressure made for the purchase of my car. The salesperson was very friendly and did what he told me he was going to. No hidden charges. An honest No pressure made for the purchase of my car. The salesperson was very friendly and did what he told me he was going to. No hidden charges. An honest person More
by Réjean
Employees Worked With
Dilshan Kumarasinghe
June 23, 2016
Great Sales Experience My experience at Ottawa Dodge was good. The sales team was excellent. The sales associate (Stephanie) helped me to find the vehicle I wanted and was My experience at Ottawa Dodge was good. The sales team was excellent. The sales associate (Stephanie) helped me to find the vehicle I wanted and was very upbeat and helpful, given the stress of buying a new vehicle. I would've given 5 stars across the board, but my stress was increased when I spoke with the finance rep who stated "the bank needed to see warranty" when it wasn't the case. I would have walked away and looked elsewhere were it not for Stephanie's help and guidance. Since then I have been once to have a minor repair completed, and the Service Department was prompt and extremely courteous. Thank you Stephanie!! I have this amazing dream vehicle because of you! More
by rune06
Employees Worked With
Joe Conte, Stephanie Hammond
