Ottawa St-Laurent Jeep & RAM

great service Norm! I'd been in the market for a new Ram for a few months...the new Chevy is garbage and Ford doesn't have me convinced of their new frame. Ottawa dodge w I'd been in the market for a new Ram for a few months...the new Chevy is garbage and Ford doesn't have me convinced of their new frame. Ottawa dodge was the second Dodge dealership we visited and I wish it was the first. Norm was eager to help and knowledgeable in the product. His honesty was also noted. I strongly recommend this dealership and Norm! More

Excellent follow-up service 3 months after purchase Purchased a used Jeep Grand Cherokee in June 2014. Before delivery, the Dealership replaced the four wheel drive actuator. In September, attempted to Purchased a used Jeep Grand Cherokee in June 2014. Before delivery, the Dealership replaced the four wheel drive actuator. In September, attempted to put transfer case into 4 Low, instead, got message that 4 WD system needs service. That afternoon, went to Dealership and spoke to Service Manager, he arranged an appointment to look into the matter. On the day of the appointment arrived early and was able to wait for the service to be done on the Jeep. I was pleasantly surprised when the Service Representative called my name when the work was completed. New parts and reprogramming of the computer had been done, at no cost to me. This is 3 months after having purchased the Jeep. Great follow-up service by Ottawa Chrysler Jeep Dodge. Certainly recommend this Dealership for sales and service. More

I bought a used car from them last October. when I tested drive, everything seemed fine. Only tires are pretty much worn. After I paid the deposit, signed the contract. They charged me extra $400 plu tested drive, everything seemed fine. Only tires are pretty much worn. After I paid the deposit, signed the contract. They charged me extra $400 plus tax for a new set of tire. But actually they have to change the tires regardless because otherwise the car won't pass safty test which I didn't know. Even worse, the new set of tire/brake is making squeaky noise that I couldn't even open the windows. I went back to them within 30 days, I was redirected to their service department. The first time, the service department told me it was fixed, but it wasn't. The second time, the service department told me because the parts they put on were after market not genuine, the noise are from the material of the parts. There is nothing they can do. I sent a complain to their customer relation department, got a reply from a senior director of sale department Michael Pearson promising me to help. But I waited, waited. It has been 4 months, nothing happened. I sent a email to him asking what was the status of this issue, no response. I have to spend my time and money to get it fixed. More