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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,216 Reviews of Ottawa St-Laurent Jeep & RAM
February 24, 2015
We could have been killed I spent over $3.5K on getting the brakes fixed (and the exhaust) at this dealership. Just over two weeks later we had a catastrophic brake failure - o I spent over $3.5K on getting the brakes fixed (and the exhaust) at this dealership. Just over two weeks later we had a catastrophic brake failure - one of the rear callipers fell off as we were driving, wrecking the back plate and breaking the wheel in the process. I repeat - the wheel BROKE as we were driving! Fortunately we were on a country road, and not doing 100 clicks on the highway, so we were lucky to not cause a serious or even fatal accident. I asked for my money back and was offered instead reimbursement for the cost of the work done to fix everything that had been damaged and 50% off any services for the next 6 months. In other words, apart from paying to repair the results of their negligence, the only other compensation I was offered would require me to entrust them with my car again, and pay them more money. Not going to happen. I wouldn't trust them to sweep the snow off my car at this point. (An additional note - the country mechanic took the other rear wheel off and jiggled its calliper - it too was loose and would have broken and come off next - negligence is a strong word but the right one to use in this case) So, my advice is, if you need something fixed that might later fall off - don't use this place. As for us, it's hi ho hi ho, it's off to court we go. More
by KC
Employees Worked With
No idea
February 24, 2015
New Jeep Wrangler Fantastic Service and very knowledgeable staff!!! Luke was very easy and pleasant to deal with, worked his magic and got be the exact Jeep I wanted. Fantastic Service and very knowledgeable staff!!! Luke was very easy and pleasant to deal with, worked his magic and got be the exact Jeep I wanted. And Dimos was able to get all the financing done quickly and the best deal possible to get me into the Jeep quickly......... From start to finish by far the best car buying experience i have had.......... More
by Marc
February 21, 2015
Jeep Wrangler Great Jeep! We are happy with the new Jeep Wrangler. Thanks very much for your help and assistance with the purchase of our vehicle. Thank you. Great Jeep! We are happy with the new Jeep Wrangler. Thanks very much for your help and assistance with the purchase of our vehicle. Thank you. More
by Jeep
Employees Worked With
Sean Gibson, Kevin Hurdis, Mike Gervais
February 20, 2015
Purchase of Cherokee My wife and I were on the hunt for a new SUV and had visited 3 different dealers before landing at Ottawa Chrysler Jeep Dodge Ram Fiat. We had narrowe My wife and I were on the hunt for a new SUV and had visited 3 different dealers before landing at Ottawa Chrysler Jeep Dodge Ram Fiat. We had narrowed our search to the Ford Escape and Jeep Cherokee. After talking to sales person Luke Harron about our needs in an SUV, we took the Cherokee for a test drive. After 5 minutes of driving, my wife and I knew we had found our vehicle. Now came the hard part...negotiating a deal!! It turned out we were in good hands. With the help of Luke, and manager Mike Pearson, we hashed out a fair deal for both sides. As a matter of fact, Ottawa Chrysler gave me a substantial difference for my trade-in than Sterling Ford. With the great help of finance manager Rob Nadeau, whose assistance got us a better finance rate with the bank, the purchase of a brand new Jeep Cherokee Trailhawk was a very pleasant experience. I would definitely recommend this dealer, and intend to purchase my next vehicle with them as well. More
by CT
February 18, 2015
It's a Jeep Thing !!! The staff there was very friendly and answered all of our curious questions and even gave my husband and I options that we didn't think were possible. The staff there was very friendly and answered all of our curious questions and even gave my husband and I options that we didn't think were possible. It's almost like they read our minds. I originally contacted where we bought our last vehicle and they didn't sound like they wanted our business so I contacted Ottawa Dodge . But Angela was so quick with a response and then when we got there Geoff was so helpful explaining the car details . My husband plans on returning to purchase his car of choice in fa few years. Thank you so much again. More
by Lisette
Employees Worked With
Geoff Zobl
February 12, 2015
Great experience! The staff at Ottawa Dodge are friendly, knowledgeable, and really do everything they can to ensure you have the best experience possible. I was very h The staff at Ottawa Dodge are friendly, knowledgeable, and really do everything they can to ensure you have the best experience possible. I was very happy with my trade-in value and Geoff was able to secure a great deal for me on my new Dodge Dart. Dimos & Angela were great as well getting the finance paperwork done smoothly. This is my 2nd time dealing with this team and they really do take good care of their customers! More
by Critina
Employees Worked With
Geoff Zobl
February 03, 2015
Had a great experience until the vehicle was paid for Our sales person Nicholas was very accommodating and friendly throughout the sale, we are very impressed with his service. When we came to pick up t Our sales person Nicholas was very accommodating and friendly throughout the sale, we are very impressed with his service. When we came to pick up the vehicle the second set of keys was locked in another part of the dealership that they do not have access to on Saturdays. I called back to discuss a way to get the key and it was out of Nick's hands. We were transferred to the General Manager who was not interested in paying the $12.95 to ship the key, and made a comment asking if I will never be back to the city (which is 120km away). In this case I did not forget to get the key, the dealership was unable to provide it, therefore it should be on their end to get me the key. I would rather pay $240 for a new programmed key, than walk through the doors of that dealership again. More
by dcard16
February 03, 2015
Great experience, and loving my new Wrangler! I had been to a different dealer, closer to my home. I had bought my last car from them and returned based on the good experience I had. They told m I had been to a different dealer, closer to my home. I had bought my last car from them and returned based on the good experience I had. They told me they had targets to make for the end of the month and were hungry for sales so I thought this could work. Not only did they low ball me on my trade, they seemed to be charging double or more for the options I was looking for on my Wrangler...and did not break down the deal. Apparently they weren't as hungry for a sale as they said they were. I, quite frankly, was insulted so I left. Two hours later, my husband and I went to Ottawa Chrysler Dodge Jeep and spoke with Derek in Sales. He was very upfront and honest with us, and worked with us to get a trade value and a price we were comfortable with...$10,000 less than what the other dealership was offering. Once we agreed to the price, the paperwork was a breeze with Angela Turnbull, she was so nice and a pleasure to work with! All of this and I picked up my new 2015 Wrangler Sport in only 2 days! Definitely would work with these guys again! Also...the other dealership never even followed up...so they lost my sale. Thank you, Ottawa Chrysler Dodge Jeep, for making this trade and purchase a pleasant experience! More
by Kathy
Employees Worked With
Derek (Sales)
January 30, 2015
Saved from a bad experience I was living a bad experience with a particular dealership. We had made a deal but once the paper were in front of me to sign, the sale amount was not I was living a bad experience with a particular dealership. We had made a deal but once the paper were in front of me to sign, the sale amount was not what we agreed on. I told the dealership I wanted to take a day to think it over. This was the second dealership trying to sell me an over priced van in less than a week. I left that dealership and promptly drove to this dealership. Blake was the first person I saw and I explained what was going on and how I was being treated/pressured. Being a single woman unaccompanied by a man, I felt the other dealerships were taking advantage of me. I asked Blake if he could match or beat the price of a used 2013 Grand Caravan. I was on a budget. All this before he had a chance to invite me in. hahahaha poor Blake, I just blurted out my situation without a hello. He was more than happy to show me what used vehicles were available. Then I had a chance to meet with Rob for the financing and it all occured to us that I could afford a BRAND new Caravan. After two dealerships, none mentioned that my fiancing could afford me a new vehicle. Due to a past bankruptcy I thought I could only afford a used. The whole process was smooth, Blake and Rob kept me up to date, treated me like family. I felt secure and treated with respect. I didn't need a male family member to protect my interest, I felt Rob and Blake had my best interest at heart. I got a brand new van, a few perks thrown in for 18 dollars less a month then the used vehicle at the other dealership. At 47 this is my first BRAND new vehicle. I am very happy with my experience and looking forward to my first oil change so I can visit with the boys. ;-) More
by Lyne
January 28, 2015
Outstanding Customer Service! I am a single Mom in Toronto and my son is a 2nd Year University Student and Reservist in Ottawa. I can't tell you how impressed I was with Byron and I am a single Mom in Toronto and my son is a 2nd Year University Student and Reservist in Ottawa. I can't tell you how impressed I was with Byron and how he took care of the issues with my son's Jeep. It's nice to know that in my absence, my son was so well looked after, quickly and professionally. Thanks so much Byron, I would recommend you to anyone in the Ottawa area...we need more service people like you in Toronto!! More
by Karen
Employees Worked With
Byron Webster
