Ottawa St-Laurent Jeep & RAM

Saved from a bad experience I was living a bad experience with a particular dealership. We had made a deal but once the paper were in front of me to sign, the sale amount was not I was living a bad experience with a particular dealership. We had made a deal but once the paper were in front of me to sign, the sale amount was not what we agreed on. I told the dealership I wanted to take a day to think it over. This was the second dealership trying to sell me an over priced van in less than a week. I left that dealership and promptly drove to this dealership. Blake was the first person I saw and I explained what was going on and how I was being treated/pressured. Being a single woman unaccompanied by a man, I felt the other dealerships were taking advantage of me. I asked Blake if he could match or beat the price of a used 2013 Grand Caravan. I was on a budget. All this before he had a chance to invite me in. hahahaha poor Blake, I just blurted out my situation without a hello. He was more than happy to show me what used vehicles were available. Then I had a chance to meet with Rob for the financing and it all occured to us that I could afford a BRAND new Caravan. After two dealerships, none mentioned that my fiancing could afford me a new vehicle. Due to a past bankruptcy I thought I could only afford a used. The whole process was smooth, Blake and Rob kept me up to date, treated me like family. I felt secure and treated with respect. I didn't need a male family member to protect my interest, I felt Rob and Blake had my best interest at heart. I got a brand new van, a few perks thrown in for 18 dollars less a month then the used vehicle at the other dealership. At 47 this is my first BRAND new vehicle. I am very happy with my experience and looking forward to my first oil change so I can visit with the boys. ;-) More

Outstanding Customer Service! I am a single Mom in Toronto and my son is a 2nd Year University Student and Reservist in Ottawa. I can't tell you how impressed I was with Byron and I am a single Mom in Toronto and my son is a 2nd Year University Student and Reservist in Ottawa. I can't tell you how impressed I was with Byron and how he took care of the issues with my son's Jeep. It's nice to know that in my absence, my son was so well looked after, quickly and professionally. Thanks so much Byron, I would recommend you to anyone in the Ottawa area...we need more service people like you in Toronto!! More

Purchase of my SUV From my past experiences in both Sudbury and St.Catherines/Niagara Falls, when purchasing a vehicle I had always felt that the salesmen were far too p From my past experiences in both Sudbury and St.Catherines/Niagara Falls, when purchasing a vehicle I had always felt that the salesmen were far too pushy and would pressure me into purchasing a vehicle. I felt that they WANTED to make money the wrong way, which in turn would turn me off of the vehicle and purchase. From those experiences I felt that I knew how to deal with those types of salesmen. When it came time for my wife and I to purchase an SUV we browsed some dealership websites. I chatted online (as I am deaf and this is the best mode of communication for me) with some reps of different dealerships including Ottawa Dodge. The next day Luke Harron emailed me to make arrangements to view some vehicles. When I met with Luke I found that he was a good salesman, I didn't feel pressured into purchasing a vehicle from him. Luke had shown me patience as we had to write our our conversation on paper. He also let me test drive vehicles that I was interested in which I greatly appreciated. In general I found that Luke had an honest approach and was very good at communicating with me from the beginning all the way to the end. I love the SUV that I purchased and have no regrets. Thanks to Luke for recommending the SUV to my wife and I as it is best suited for our needs. If you are looking to purchase a great vehicle, go see Luke at Ottawa Dodge because he is a professional with a fantastic attitude. He is also a good, honest and approachable salesman who's good with customers. Thanks Luke!! More

Outstanding Experience Bonnie and the team at Ottawa Dodge are to be commended for providing exceptional customer service and knowledge. She demonstrated a genuine and hones Bonnie and the team at Ottawa Dodge are to be commended for providing exceptional customer service and knowledge. She demonstrated a genuine and honest approach to customer care and provided a most relaxing and supportive environment for what could have been a very emotional experience. Congratulations on recommending Dimos Agraniotis to assist us with our financial planning. He went above and beyond for us. The test drive was most enjoyable. Even buying windshield wiper fluid was a pleasure. More

First time at Service Dept- Great Impression I also had my winter tires put on here in November 2014, but just in for my first maintenance check on my new Journey. Excellent service, great commu I also had my winter tires put on here in November 2014, but just in for my first maintenance check on my new Journey. Excellent service, great communication and interaction with the service advisor. He Went extra step when I only had a few questions and gave me a well researched answer! More

Purchase of my New Journey In Late Septe,ber 2014, we walked into this dealer on a Monday evening after having been to several other dealers over the past three months, includin In Late Septe,ber 2014, we walked into this dealer on a Monday evening after having been to several other dealers over the past three months, including nother Dodge, Ford Hyundai and Mitsubishi dealers. These folks, regardless of motivation, were the only ones hungry to make a sale. I negotiated several extras with them and was promptly surprised when they agreed to all of them! They provided me with workable solutions based on my needs and my wife and I were completely satisfied and could not say no,, Well done sales team! My only disappointment would be, in some aspects the sales person did not know the vehicle intimately, resulting in front license plate issues but this was quickly resolved once I located and mounted a license mounting bracket. Also no follow up from sales staff since the purchase, even after I sent an email of thanks. I did receive written correspondence from the Deale however. More

Very good service! My car was fixed very quickly and works great. What impressed me the most was that I was kept informed every step of the way. Great service! My car was fixed very quickly and works great. What impressed me the most was that I was kept informed every step of the way. Great service! More

The Best Car Buying Experience I just bought my first brand new car from Ottawa Chrysler Jeep Dodge Ram Fiat. I had done lots of shopping around town and gone to numerous dealers I just bought my first brand new car from Ottawa Chrysler Jeep Dodge Ram Fiat. I had done lots of shopping around town and gone to numerous dealerships and Ottawa Dodge were hands down the best dealership to work with. Geoff Zobl was my salesman, and he was best salesman I have ever dealt with. He was very professional, knowledgeable, and really made the buying experience fun and enjoyable. Every other dealer I went to I felt pressured and hesitant, not with Geoff, he got me the best deal possible and along with the sales manager Mike Gervais, made the decision to buy with them a no brainer. If you are looking for a great car buying experience, go see Geoff and Mike at Ottawa Dodge. You will have no regrets and they will find you the best deal possible. Thanks to everyone at the dealership, especially Geoff, Mike, and Rob in finance, 5 star experience. Thanks guys!!! Corey C More

Great Service Just writing to say that I was just in to get the final item fixed on my truck after an accident. The guys in the service dept were great to deal with Just writing to say that I was just in to get the final item fixed on my truck after an accident. The guys in the service dept were great to deal with. Super friendly and always willing to help out. I got my truck back all fixed up and clean! Super impressed. Great work fellas. More

Good service, good price, good quality Everything is great! Great! Perfect! Allen is really nice guy! The car is really cool, love it so much! Everything is great! Great! Perfect! Allen is really nice guy! The car is really cool, love it so much! More