Orleans Honda

Been five times to fix the same problem of a brand new vehicle I bought here less than two months ago. Have to go back again because the mystery part always have to come from MTL. No overnight lender, hav vehicle I bought here less than two months ago. Have to go back again because the mystery part always have to come from MTL. No overnight lender, have to make another appointment and then wait to probably not have it fixed again. More

The worst experience at Orleans Honda! Made a deal with VLAD the manager for some winter tires in September! It’s now December and VLAD forgot how to answer emails.the experience is enough to never buy a H VLAD the manager for some winter tires in September! It’s now December and VLAD forgot how to answer emails.the experience is enough to never buy a Honda again. More reviews to come! I’m still waiting for them to do something right for a change! More

Worst experience ever! We have bought Honda’s each and every time, dealt with many dealers across the city but this by far has been the worst. Bad customer service, rude sales man Joel and poor after serv every time, dealt with many dealers across the city but this by far has been the worst. Bad customer service, rude sales man Joel and poor after service. We traded in our old car and still have payments going out for both, they do not return calls or messages. I’m not sure how they operate but their GM should look into it. Joel threw the keys to us on the day of our delivery, we should’ve walked out instead of buying the car at that point. Even his manager who saw it acknowledged his actions were unacceptable. We were lied to and treated completely unfairly. Orleans Honda will not be getting our business again. More

Our experience at Orleans Honda was great. We were out of town looking for a deal on a vehicle not sure what we were looking for at that point. While in Orleans we decided to check out the dealership. So gla town looking for a deal on a vehicle not sure what we were looking for at that point. While in Orleans we decided to check out the dealership. So glad we did. We got to deal direct with Vlad (manager). He listened to our concerns answered all our silly questions. There was no pressure and we had contact with him for whatever else we may have needed in making the decisions on buying our new vehicle. The ability to call him whenever we had a question made working with Vlad at Orleans Honda and excellent experience. Thank you again, you are a gem in the industry and it was great dealing with you. Five stars for Honda 10 for Vlad. More

I was looking for a new car, but not to expensive. I was nervous because it was my first time. Everyone was so helpful, and pleasant to me, which made it so much easier for me!! And now I have a new car, nervous because it was my first time. Everyone was so helpful, and pleasant to me, which made it so much easier for me!! And now I have a new car, which fits my budget Thank you everyone Angela More

My husband had the worst experience at Orleans Honda today. We were shopping for a new car for my husband and not sure what to buy. We decided on a 2018 CRV. We were going to test drive a smaller veh today. We were shopping for a new car for my husband and not sure what to buy. We decided on a 2018 CRV. We were going to test drive a smaller vehicle but my husband was not comfortable in it. We were waiting to see the used CRV but all of a sudden told it was sold. We were pretty much escorted out. It is not sold. We have a perfect credit score. My husband has Parkinson’s and we were navigating a new SUV territory. We went elsewhere and bought a $30,000 vehicle. Honda Orleans is a place I will never recommend to anyone. More

Refused to honor Price matching for tires as per Honda website! Also, when I wanted to purchase a used 2017 Civic this spring, the told me they don't negotiate as they are already giving best price! BULL website! Also, when I wanted to purchase a used 2017 Civic this spring, the told me they don't negotiate as they are already giving best price! BULL on both items! Went to a 2nd Honda dealer and they price matched the tires to Canadian Tire prices without hesitation. A 3rd dealer this spring had no problems offering me a better than listed price on a used Civic... why wouldn't you when a customer is purchasing 2x vehicles from you! The other was also a brand new SUV. Lesson to all. If you want to save on Honda vehicles/parts ... stay away from Orleans Honda! More

Hello, Today, I had an appointment at Orleans Honda for Hello, Today, I had an appointment at Orleans Honda for oil change and wiper blade insert replacement (very basic), after 30 minutes of the appoin Hello, Today, I had an appointment at Orleans Honda for oil change and wiper blade insert replacement (very basic), after 30 minutes of the appointment, they call me and tell me that my battery needs replacement, and he was explaining to me why I should replace it and he kept going on and on. After he was done explaining I stated that my battery was bought\replaced from Orleans Honda on January 17, 2020 so it is still under warranty, he then paused for 10 seconds and proceeded that he will put me on hold and go speak with parts. He comes back and says that they will run another test and then replace it and call me for an update. Best part, I get no call, just an email that my work is done and the car is ready and NO mention of the battery at all (not even a test) on the invoice. so when I went to pick it up they just say it doesn't need to be replaced. After Orleans Honda was purchased by ALPHA AUTOGROUP, it went down the drain, the worst of the worst. I will NEVER EVER go there again and if I really need a Honda dealership I will drive to Kanata dealership as they have a different owner. It's just funny that my battery needed to be replaced when they did not know it was new and when I mentioned it was new and still under warranty it turned out to be fine, if I wasn't on top of things I would have said (yes please change it) and I would have lost over $300 unnecessary expense. When I go to a dealership I expect honesty not someone who is trying to rip me off. I tried getting hold of the service manager at 1:30 PM ET but didn't want to get back to me. Please note this is NOT the first rodeo with Orleans Honda, the one before this one is cheating me when I purchased the 2016 CR-V where they did NOT do any maintenance on the car before delivery (break mentaining, oil change, transmission\differential fluid flush and brake fluid flush); I remember very well asking them twice and on the third time cause i had this crazy feeling nothing was done they admitted all of the service was missed. More

---- I WOULD NOT RECOMMEND THIS DEALERSHIP ----- ---- I WOULD NOT RECOMMEND THIS DEALERSHIP ---- - Unbelievably disorganized (emphasize disorganized) and poorly run dealership which flows quite na ---- I WOULD NOT RECOMMEND THIS DEALERSHIP ---- - Unbelievably disorganized (emphasize disorganized) and poorly run dealership which flows quite naturally into poor customer service. - Almost every person I talked to there said "I'm new within the last few months". That included the secretary, salesmen and manager. And another new person being trained as I was there. - Try getting a hold of someone by phone right now that's not sales and see how you do Our story: - Got told on the phone that the car we were looking at was sold. Get a call back later saying the buyer fell through the financial part of the contract and was available. Drive 30 min to lot (and 30min home), start liking the car in person, get told by sales person while we're looking at it that it's sold. - Get about 6 call backs the next day between my wife and I saying it was a mistake and it's actually available. - We drive another 30 min to lot and someone says it's sold. Then, it's not. Then, they can't find the keys because one person thinks they're hiding it to sell it to their friend. - Finally up on test drive, appreciate the car. - Lot's of sales pressure and fallacious add-ons as expected from any dealership. We have no money now but have a car. Get yourself informed about typical dealer fees they'll scam you with. - I asked if there's any warranty (used car), if I drive off the lot and it breaks down in the street, what will you do for me? Answer: Nothing. Absolutely nothing. Zero warranty. Not a 30 day or even a 1 week warranty. Nothing. - They try to sell me the exact electronic rustproofing model THAT'S ALREADY IN THE CAR, for a few hundred $$$ thankfully I know it's in there already and say no thank you. - The process to buy is slow and unorganized. Was at the dealership about 3 hours. - No communication after purchase about what they needed and when. I initiated every call with them to find anything out about the purchase (when they needed licensing, when it would be ready for pickup, what time it would be ready). They said X day but didn't say a time. Turns out it won't be available until late in the day at X time (our appointment time) and then they won't even guarantee that. Say they'll phone back to confirm. They don't phone back. AFTER our appointment time we were scheduled pick up the car, I phone again asking if we can pickup out car. Yes, it's ready almost an hour after appointment time. So we drive 30 min out to get it. - After a slow purchase process and another 30 min of searching, THEY CAN'T FIND THE KEYS TO OUR CAR. They say, "we'll find them and deliver them" - Weeks later I still haven't received a call from them and I still have no second set of keys. - I phoned and checked in multiple times since then and they still can't find them but have not offered to make new ones as they promised. I'm phoning again to get a hold of their manager and the voicemail is for "Vladimir" but I was told to get a hold of someone else. When I hung up and phoned again to tell the secretary this, she did not answer the phone and forwarded me directly to the same voicemail. - Not sure what else to say about this dealership. Extremely poor customer appreciation and service. Communication is the big issue. You can meet some nice people individually, but that doesn't mean it's a good experience when you spend so long not knowing what's happening (and neither do they). More

Had a very pleasant experience leasing a new CRV. Jean Marc Antoine was a pro. He was focused on what i needed , he gave me many opportunities to test various vehicles and find the prefect one. We were a Marc Antoine was a pro. He was focused on what i needed , he gave me many opportunities to test various vehicles and find the prefect one. We were able to sit and negotiate without any pressure whatsoever. Love the new car , keep up the good work JM. Denis Mc More