Orleans Honda

My husband and I were in the process of buying a new vehicle and were quite interested in the Honda Passport. We went to this dealership twice over the course of a month and both experiences were absolu vehicle and were quite interested in the Honda Passport. We went to this dealership twice over the course of a month and both experiences were absolutely awful. We were helped by sales associate Scia S. Our first experience with her was off-putting. We asked to drive the Touring trim of the Passport and she came back with the lowest Sport trim. She told us that they didn't have the Touring we wanted to drive, which was understandable. We test drove the vehicle and upon return to the dealership, her first comment to us was "you were gone for a long time." She then told us that we could come back to the dealership any time if we wanted to test drive the Touring model. We clarified that she told us they didn't have one, to which she responded "it's in the lot. I just have to look." So, we were essentially lied to and Scia didn't want to look to actually provide us with the model we asked for. Later in the month, we came back as we had narrowed down the choice to a Passport and another vehicle. We asked to test drive an EXL trim. Scia came back with an EXL, but complained the entire time that the vehicle had not been PDI'd and she didn't want us to take it out. We got in the vehicle to find that there was little to no gas left in the tank and she was willing to send us out in the vehicle, "it's enough to take you down the road." She repeated that if we'd made an appointment, this wouldn't have happened, essentially blaming us for not making an appointment. When we asked to put off the test drive and just talk numbers, she spoke over us and told us she was busy with another client and we would have to make an appointment. I understand that appointments are sometimes necessary, but the level of unprofessional behaviour we experienced not once, but twice, is completely unacceptable. Especially when a vehicle is an expensive decision to make. We are not purchasing a Honda because of the treatment we received. Scia definitely lost your dealership a sale. More

Ultimately Poor Service I went to Orleans Honda and found an excellent used vehicle and was initially received excellent customer service. I went back and took a test drive o I went to Orleans Honda and found an excellent used vehicle and was initially received excellent customer service. I went back and took a test drive of the car - and was given payment options that were very reasonable. I asked the sales representative to please send me a quote as I'd like to close the deal given the positive test drive. The quote never arrived, and I contacted them a day and a half later and was advised by the sales representative that he'd gotten busy and the vehicle was sold on the evening that I took the test drive. I would have even understood if the vehicle was sold and the sales rep proactively advised me - but he simply said he'd gotten busy - did not send a quote - and asked if there was another used car in the lot i was considering. This was all via email without even the courtesy of a phone call. Orleans Honda was highly recommended to me and I've contacted my friends and family to advise of this very poor customer experience. More

NO CALL BACKS! Tried to purchase a used vehicle on-line (due to Covid19), impossible to get a sales person to talk to! Would NOT recommend these guys!! Tried to purchase a used vehicle on-line (due to Covid19), impossible to get a sales person to talk to! Would NOT recommend these guys!! More

Amazing experience with Orléans Honda. Highly professional and will not waste your time. Have and will continue to recommend them to anyone who is looking for a new reliable vehicle. professional and will not waste your time. Have and will continue to recommend them to anyone who is looking for a new reliable vehicle. More

We just bought a 2020 Odyssey to replace our 2008 Odyssey. The staff was very friendly, listen to our concerns, help explain the new technology and was open to some negociation. They even showed my Odyssey. The staff was very friendly, listen to our concerns, help explain the new technology and was open to some negociation. They even showed my kids how to get a hot chocolate from their machine. So far, we are satisfied with this dealer (no maintenance done yet). More

Frank was very patient and pleasant with me. I felt supported and not pressured to make an important decision regarding getting a new leased vehicle. I felt that he got me the best deal possible. supported and not pressured to make an important decision regarding getting a new leased vehicle. I felt that he got me the best deal possible. More

We have been driving Honda for over 30 years. Since Orleans Jinda has opened up we have been dealing with Peter Kelly the sales manager. We have least three Honda Pilots in the past 7 years and workin Orleans Jinda has opened up we have been dealing with Peter Kelly the sales manager. We have least three Honda Pilots in the past 7 years and working with Peter has made our car shopping experience delightful. We plan on being happy customers for years to come. More

Purchased my new civic from this dealership this week (as well as had previous maintenance done from here) and nothing but great service. Richard in sales was helpful and didn’t try to push anything. Dale in well as had previous maintenance done from here) and nothing but great service. Richard in sales was helpful and didn’t try to push anything. Dale in finance was great. I would highly recommend Orleans Honda. More

Do not trust Honda Orleans Service department! Do not trust Honda Orleans Service department located: 2055 Mer-Bleue Rd, Orléans, ON K4A 3T9! No accountability. Will not take proper care of you Do not trust Honda Orleans Service department located: 2055 Mer-Bleue Rd, Orléans, ON K4A 3T9! No accountability. Will not take proper care of your car. Lack of any true sense of guilt More

Take your business elsewhere My experience with this dealership reinforced every bad stereotype there is about car sales, including a salesman who tried to push a certain vehicle My experience with this dealership reinforced every bad stereotype there is about car sales, including a salesman who tried to push a certain vehicle model on me, even though I decided on a truck instead of an SUV, and who promised to beat any deal made by any other dealership, but carefully avoided quoting a price until I came in to close the deal. What did he offer? A free oil change. I it you want the typical greasy car salesman experience shop here and ask for Tony Luckman. Otherwise, take your business to another Honda dealer. More