Orleans Honda

leasing a vehicle Hello, Back in June 2017 we leased a vehicle from the sales rep Alison Hatson and we were very happy with her honesty and professionalism. Right fro Hello, Back in June 2017 we leased a vehicle from the sales rep Alison Hatson and we were very happy with her honesty and professionalism. Right from the start she made us feel comfortable. She helped us get the best deal since we were already shopping through different dealerships and we were very pleased with the price we got. We would recommend anyone looking for a Honda to at least to go and see them. Also the new Honda models have improved. We leased the CR-V which is an excellent vehicle as we are very pleased with it so far. It comes with a new 1.5L turbo engine which produces 190HP which is impressive and it is very good on gas. Give them a shot if you are planning on shopping cars. Regards, Michel More

Dishonesty and bad service I took my son's Honda civic for an alignment job at this dealership sevice department,The staff greeted us well,but here is the problem. they told us I took my son's Honda civic for an alignment job at this dealership sevice department,The staff greeted us well,but here is the problem. they told us that this job cost a total of $580,and we accepted and signed the work order,then in two days My son called to inquire about it and they said it is ready,i drove my son to pick it up,On Thursday,the service advisor told us that the problem is not completely fixed and they have us pay $ 423 and to leave the car for further repair and they said that it would cost another $ 850 plus tax,and the problem would be completely fixed,we accepted their explanation ,then they said that it would be ready by Friday,( the second day ) we called on Friday and they said that it would be ready by Monday 10:00 am,my son and I went there and they asked me to pay the bill,then before I paid the bill,I asked the service advisor ( peter ) if the problem was completely fixed and he said and I quote ( NO,you need to pay the bill first and will explain) I refused to pay the bill before getting the explanation,by which he said to me that there will be more parts to buy and instal,which is the third time they do that,I told him that was not acceptable,and he apologized for not being able to know the exact cause as they were doing those works based on trial and error,!!!!! I refused to pay the bill based on his explanation and apology,then he offered to deduct 20 % of it ,by which I accepted because I did not have the time to stay there in order to go to work, Finally,it is very unfortunate that this new dealership on mer blue is conducting a sevice business that is uninformed,dishonest and having incompetent mechanics who do not know enough to serve their customers,It cost me a total of $ 1086 and the problem is not fixed at all, who needs to throw money and wast it like that on unfortunately incompetent staff and uninformed "advisors" . I hope my experience would be a lesson to other customers not to fall in the same trap of this dealership. More

Poor customer service. No returned calls Sales person was good, but that's about it. Issues with getting the car. No returned calls. Paper work errors. Said they'd email, they didn't. Car was Sales person was good, but that's about it. Issues with getting the car. No returned calls. Paper work errors. Said they'd email, they didn't. Car wasn't cleaned and wasn't equpied properly when it was finally ready. Poor customer service. Would not recommend. More

Orleans Honda Just bought a new Honda Accord Sport on June 12,2017. Very pleased with the sales representative Joel Scardini. Can't comment on the service yet,but i Just bought a new Honda Accord Sport on June 12,2017. Very pleased with the sales representative Joel Scardini. Can't comment on the service yet,but if it as good as the experience buying the car I will be very pleased. Roger (Orleans Ontario) More

Excellent Service - First Time Purchase I went in to Orleans Honda to purchase my new Honda Civic LX. I was greeted by Mindy, who was able to answer all of my questions and was very pleasant I went in to Orleans Honda to purchase my new Honda Civic LX. I was greeted by Mindy, who was able to answer all of my questions and was very pleasant with me. She made sure to cover the important details about the model I was purchasing and took her time making sure I understood. The process for getting this car was quite easy for me. The Financial Service Manager Norm was also very friendly and professional. He made sure that I was aware of all the options that were necessary and not necessary for my purchase, helping me to make the most informed choices. They even worked to secure the best interest rate for my finance. On delivery, Mindy talked through many of the features of the car again so I had a refresher before I left. I would definitely reccomend this dealership to anyone looking to buy a Honda. The service was great and the buting experience was actually effortless. More

Seamless experience and wonderful atmosphere. Just drove out in my first Honda! Purchased a CRV from the lovely Mindy. Could not have asked for a better experience. Felt no pressure and was given Just drove out in my first Honda! Purchased a CRV from the lovely Mindy. Could not have asked for a better experience. Felt no pressure and was given the time and space needed to make this important decision. Will definitely recommend Mindy and Orleans Honda to my friends and family. We love our new car! More

Never anyone who can help The phone is not answered and if it is, you are on hold until you can't wait anymore. No such thing as a drop in for an oil change. Never enough techn The phone is not answered and if it is, you are on hold until you can't wait anymore. No such thing as a drop in for an oil change. Never enough technicians to service your vehicle. Highly suggest going to Civic Motor's on St. Laurent. Always accommodating and never left on hold. Drop-in's are never turned away. More

De vrais professionnels. Toujours un plaisir et une totale satisfaction d'avoir un service sur ma voiture par cette équipe de professionnels, lesquels savent allier bon accuei Toujours un plaisir et une totale satisfaction d'avoir un service sur ma voiture par cette équipe de professionnels, lesquels savent allier bon accueil, attention et excellent travail. More

Excellent car buying experience We are a Honda family (Pilot, CRV, Civic and 2 Accords). I purchased a 2015 Honda Accord last month from Orleans Honda. Our sales rep (Mindy Bennett) We are a Honda family (Pilot, CRV, Civic and 2 Accords). I purchased a 2015 Honda Accord last month from Orleans Honda. Our sales rep (Mindy Bennett) was professional, very friendly and extremely knowledgeable about the vehicle we were testing. We needed the car almost immediately for our son who was going to Barrie for school. Mindy arranged all the paperwork and licencing very quickly and we were on our way with our new Accord. Minday also arranged an introduction to the Honda dealership in Barrie just in case there was any need for servicing of the vehicle. Thanks to the team for a very easy and seamless transaction, not to mention we feel we got very good car at a very fair price. More

Great service from Sam! My husband and I just purchased a Honda Pilot and had the pleasure of dealing with Sam Elasri. He was friendly, approachable and not at all pushy. In My husband and I just purchased a Honda Pilot and had the pleasure of dealing with Sam Elasri. He was friendly, approachable and not at all pushy. In our search around Ottawa and Gatineau we had met many sleazy salesmen, but we were very comfortable and confident with Sam's product knowledge, straightforwardness and professionalism. What really impressed us was that if he didn't know the answer to a question, he didn't fake it or brush it off like so many others. He simply admitted it, excused himself and went to find the answer. All of the staff we met at Orleans Honda were great, but Sam was particularly easy to work with. We would highly recommend him! More