Orleans Honda

excellent customer service We just purchased a brand new 2018 honda Odyssey and the experience was excellent. I had a car to trade in and the process was seamless. Aly also mov We just purchased a brand new 2018 honda Odyssey and the experience was excellent. I had a car to trade in and the process was seamless. Aly also moved up the delivery of my Odyssey so I could pick up my kids from camp with the new wheels!! Overall a no pressure, relaxed atmosphere and I would specifically like the thank Aly who was personally putting the new plates on my car so I could get to work on time. More

New 2018 Odyssey Just bought my new 2018 Honda Odyssey and I am just thrilled. The people I dealt with were absolutely first rate ( Mindy, Brenda and Leah). I was very Just bought my new 2018 Honda Odyssey and I am just thrilled. The people I dealt with were absolutely first rate ( Mindy, Brenda and Leah). I was very impressed with how helpful everyone was, Mindy and Brenda made the buying experience seamless and I was very impressed with the new car orientation given by Leah). The only exception to a near perfect experience was the low ball offer for my car, I almost walked out on the spot. Honda knew and I knew what my car was worth but still low balled me. If not for Mindy and the sales manager using common sense, this deal would not have happened. Kudos to Mindy. I hope the ongoing service experience is as good as the buying, if so, you will have one very satisfied customer. More

Horrible Service & Management Team Where should I begin. I been a Honda customer for 7 plus years and have went to numerous Honda dealerships and by far this would be the worst experie Where should I begin. I been a Honda customer for 7 plus years and have went to numerous Honda dealerships and by far this would be the worst experience we have had with a Honda Dealership. Worst customer service from service manager Harry. He was rude and did not know how to manage properly. Could not explain the process properly that Honda has to take in order to have your service covered by warranty. We had to return back twice for the same issue and finally Hugo and the GM Dimos explained the reason why. This could of all been avoided if Harry had taken time out to properly follow company procedures. Our car was at the dealership for a period of 3 days when we picked our car we noticed a dent on the driver side of the door which was not there before. We communicated to Bill who is the Operations manager and he came back with a generic response saying we have a policy in place when things like this happens and our employees know to let management know. This was not the case, the dent happened at their dealership and they would not take responsibility. Dimos the General Manager was rude and disrespectful when handling escalated situations. At one point he said " I am sick and tired of this accusations and have no time for it" This is not a proper way you handle a situation like this specially being a General Manager. We will NEVER take out service here or Civic Motors as it is the same owner. Horrible service. Huge headaches. Dent is still there and no resolution and Dimos has ignored our calls and messages.. I would recommend any other Honda Dealership then this location. Save your money and time. I have submitted a complaint to Honda Head Office and Better Business Bureau and waiting on resolution. More

leasing a vehicle Hello, Back in June 2017 we leased a vehicle from the sales rep Alison Hatson and we were very happy with her honesty and professionalism. Right fro Hello, Back in June 2017 we leased a vehicle from the sales rep Alison Hatson and we were very happy with her honesty and professionalism. Right from the start she made us feel comfortable. She helped us get the best deal since we were already shopping through different dealerships and we were very pleased with the price we got. We would recommend anyone looking for a Honda to at least to go and see them. Also the new Honda models have improved. We leased the CR-V which is an excellent vehicle as we are very pleased with it so far. It comes with a new 1.5L turbo engine which produces 190HP which is impressive and it is very good on gas. Give them a shot if you are planning on shopping cars. Regards, Michel More

Dishonesty and bad service I took my son's Honda civic for an alignment job at this dealership sevice department,The staff greeted us well,but here is the problem. they told us I took my son's Honda civic for an alignment job at this dealership sevice department,The staff greeted us well,but here is the problem. they told us that this job cost a total of $580,and we accepted and signed the work order,then in two days My son called to inquire about it and they said it is ready,i drove my son to pick it up,On Thursday,the service advisor told us that the problem is not completely fixed and they have us pay $ 423 and to leave the car for further repair and they said that it would cost another $ 850 plus tax,and the problem would be completely fixed,we accepted their explanation ,then they said that it would be ready by Friday,( the second day ) we called on Friday and they said that it would be ready by Monday 10:00 am,my son and I went there and they asked me to pay the bill,then before I paid the bill,I asked the service advisor ( peter ) if the problem was completely fixed and he said and I quote ( NO,you need to pay the bill first and will explain) I refused to pay the bill before getting the explanation,by which he said to me that there will be more parts to buy and instal,which is the third time they do that,I told him that was not acceptable,and he apologized for not being able to know the exact cause as they were doing those works based on trial and error,!!!!! I refused to pay the bill based on his explanation and apology,then he offered to deduct 20 % of it ,by which I accepted because I did not have the time to stay there in order to go to work, Finally,it is very unfortunate that this new dealership on mer blue is conducting a sevice business that is uninformed,dishonest and having incompetent mechanics who do not know enough to serve their customers,It cost me a total of $ 1086 and the problem is not fixed at all, who needs to throw money and wast it like that on unfortunately incompetent staff and uninformed "advisors" . I hope my experience would be a lesson to other customers not to fall in the same trap of this dealership. More

Poor customer service. No returned calls Sales person was good, but that's about it. Issues with getting the car. No returned calls. Paper work errors. Said they'd email, they didn't. Car was Sales person was good, but that's about it. Issues with getting the car. No returned calls. Paper work errors. Said they'd email, they didn't. Car wasn't cleaned and wasn't equpied properly when it was finally ready. Poor customer service. Would not recommend. More

Orleans Honda Just bought a new Honda Accord Sport on June 12,2017. Very pleased with the sales representative Joel Scardini. Can't comment on the service yet,but i Just bought a new Honda Accord Sport on June 12,2017. Very pleased with the sales representative Joel Scardini. Can't comment on the service yet,but if it as good as the experience buying the car I will be very pleased. Roger (Orleans Ontario) More

Excellent Service - First Time Purchase I went in to Orleans Honda to purchase my new Honda Civic LX. I was greeted by Mindy, who was able to answer all of my questions and was very pleasant I went in to Orleans Honda to purchase my new Honda Civic LX. I was greeted by Mindy, who was able to answer all of my questions and was very pleasant with me. She made sure to cover the important details about the model I was purchasing and took her time making sure I understood. The process for getting this car was quite easy for me. The Financial Service Manager Norm was also very friendly and professional. He made sure that I was aware of all the options that were necessary and not necessary for my purchase, helping me to make the most informed choices. They even worked to secure the best interest rate for my finance. On delivery, Mindy talked through many of the features of the car again so I had a refresher before I left. I would definitely reccomend this dealership to anyone looking to buy a Honda. The service was great and the buting experience was actually effortless. More

Seamless experience and wonderful atmosphere. Just drove out in my first Honda! Purchased a CRV from the lovely Mindy. Could not have asked for a better experience. Felt no pressure and was given Just drove out in my first Honda! Purchased a CRV from the lovely Mindy. Could not have asked for a better experience. Felt no pressure and was given the time and space needed to make this important decision. Will definitely recommend Mindy and Orleans Honda to my friends and family. We love our new car! More

Never anyone who can help The phone is not answered and if it is, you are on hold until you can't wait anymore. No such thing as a drop in for an oil change. Never enough techn The phone is not answered and if it is, you are on hold until you can't wait anymore. No such thing as a drop in for an oil change. Never enough technicians to service your vehicle. Highly suggest going to Civic Motor's on St. Laurent. Always accommodating and never left on hold. Drop-in's are never turned away. More