OpenRoad Subaru Boundary

WARNING, DO NOT BUY! If there was a 0 star option I would pick it. Subaru's contain a myriad of problems, engine oil consimption being the biggest red flag. On a brand new If there was a 0 star option I would pick it. Subaru's contain a myriad of problems, engine oil consimption being the biggest red flag. On a brand new car this is not acceptable. I once owned a 2017 impreza, what a mistake that was. I traded that lemon for a far superior vehicle "Mazda" I would reccomend the 2019 awd Mazda's over a Subarpoo. There was a class action lawsuit here in Canada 2016 from Subaru owners who were scammed by Subaru for the engine oil consumption problem. My car proves that Subaru is still producing duds. The customer service was attrocious. Even the head of their customer service at head office was toxic. They couldnt grasp the fact that they sold me a defective vehicle even though they admitted to having to replace the engine block. I asked politely for a new vehicle considering all the major issues mine had, electronic issues, cruise control etc. They laughed in my face. The manager of wolfe was the most rude and even yelled at me in the dealership. I have saved so many people from buying a Subaru. Please save yourself the nightmare. Thank you More

Great experience Got my vehicle from team Wolfe Subaru on Boundary and was very satisfied with the whole process of purchasing the car and how the team handled it. Nev Got my vehicle from team Wolfe Subaru on Boundary and was very satisfied with the whole process of purchasing the car and how the team handled it. Never felt pressured and everything got well taken care of. A proud and happy Subaru owner. More

Wolfe Subaru Bought a brand new Subaru Forester in November 2018 and the experience was really good. Sales, service, all that I have met so far have been easy to Bought a brand new Subaru Forester in November 2018 and the experience was really good. Sales, service, all that I have met so far have been easy to reach and to talk to. And to my surprise they put a new owner event together which is a great idea to learn a bit more about your car as well as creating relationships with this dealership. Well done. More

Maintenance Car Clinic The opportunity to learn more about our new Subaru and how to maintain the vehicle helped immensely. It was great to have the vehicles on the lift in The opportunity to learn more about our new Subaru and how to maintain the vehicle helped immensely. It was great to have the vehicles on the lift in front of us to show just what need to be serviced and why. I really appreciated the opportunity to ask question to the staff that was doing the maintenance. More

Great experience from start to finish! Excellent team to do business with from sales to finance office. They made the process of buying a new car stress free - transparent, timely and the Excellent team to do business with from sales to finance office. They made the process of buying a new car stress free - transparent, timely and the showroom had a very friendly atmosphere . Even had a furry friend for my son to hang out with while paperwork was being done. Troy was extremely knowledgeable and went through all the tech and features with us on delivery. Thanks Wolfe Group for the great experience, happy to be part of the Subaru Nation! More

Great Service. Very helpful support. The Staff at this dealership went out of their way to make me feel comfortable and taken care of. Not speeding me through the process at all. Sriniv The Staff at this dealership went out of their way to make me feel comfortable and taken care of. Not speeding me through the process at all. Srinivas took the time to listen to what I needed/wanted and helped me find a deal that suited me. This positive support followed me all through the process in getting my new Subaru. More

Customer service has improved significantly I took my car to Wolfe Burnaby since the very first service. Lately I wasn't really satisfied with the service as people would not be able to explain I took my car to Wolfe Burnaby since the very first service. Lately I wasn't really satisfied with the service as people would not be able to explain charges and seemed pushy for me to get breaks done (my car is now 32,000KM); Further, reports about my car status would contradict the previous one (for instance, my brake pads, according to one of the reports, had higher thickness than in the previous visit). I was looking for alternatives. In my last visit I noticed a clear difference in the friendliness of the people I had to deal with. Also, my car had a service type A done, which expects tire rotation, I knew my tires would not necessarily require rotation as I had just switched to my almost new winter tires. I was glad to hear from the service department that my car indeed didn't need tire rotation. My confidence was improved. I was also told, without asking, that I might need to look at breaks probably in the second next service, which is more reasonable. Please keep up the good work! More

Excellence The radio system needed to be changed under warranty and Leo in service promptly addressed the issue and had a replacement unit ordered and installed The radio system needed to be changed under warranty and Leo in service promptly addressed the issue and had a replacement unit ordered and installed within a week. So, kudos to him! . More

Friendly, honest, no pressure, easy. Excellent customer service. I really appreciated Hugh Wong's sales style. He was honest, knowledgeable and has a relaxed sales style that is definit Excellent customer service. I really appreciated Hugh Wong's sales style. He was honest, knowledgeable and has a relaxed sales style that is definitely a preferred approach for me. The whole experience was easy and expedient. I would definitely recommend and return to your dealership. More

Management responded to review Service rep called to apologise for not honouring quote over the phone as posted on review yesterday. Offered to post credit of difference between cha Service rep called to apologise for not honouring quote over the phone as posted on review yesterday. Offered to post credit of difference between charged and quoted and apply to next service. Prompt handling of situation. Service rep said he was new and did not know procedure to honour quote. More