OpenRoad Subaru Boundary

Not going back Was not purchasing a vehicle but had my car towed there for some issues. I Went in with one issue being a signal light that wasn’t working. Not given Was not purchasing a vehicle but had my car towed there for some issues. I Went in with one issue being a signal light that wasn’t working. Not given a loner (which is fine) but was never offered a shuttle. After 5 days picked up my car and now I have a new issue with that same signal light. When I called to let them know they didn’t really care despite me being upset. They left garbage in my car and their customer service sucks. The only reason I unfortunately have to go back is so they can fix the new issues they caused. I was never offered to not have to pay for this or anything to rectify the situation. More

First car in Canada When we decided to buy a family car, we knew we want Subaru Ascent. First we went to a different dealership and we were very happy with the car, but t When we decided to buy a family car, we knew we want Subaru Ascent. First we went to a different dealership and we were very happy with the car, but the next day turned out our choice of exterior and interior is not available. We were told everything is sold out and there will be no shipment until next year. They offered us some alternatives which we didn’t like. So being very disappointed we decided to try our luck with Wolfe and we were lucky to get in touch with Srinivas! Not only he reassured us that both options we were looking for are available at Wolfe, he managed to schedule a meeting and a test drive the same day! Srinivas was very helpful and welcoming, he did his best to make us feel comfortable and valued at the dealership. When taking the final decision, he provided us with a lot of tips to ensure we are making an informed choice. We never had a reason to doubt his good intentions and acting in our best interest. When it comes to finances, we were really happy to meet Natalie! She was very kind and gave us a lot of details describing all the options and additional services and helping us to choose the right ones. She also negotiated a great deal for us taking into account our financial circumstances. Overall we were really happy with Wolfe Subaru, they saved the day for us! More

You will pay a lot more with this dealer I brought a brand new 2016 forrester limited for $37,500 . Two and a half year later I return and try to trade it in for a used 2018 outback price at I brought a brand new 2016 forrester limited for $37,500 . Two and a half year later I return and try to trade it in for a used 2018 outback price at $37.,990 . They will only give me $22,000 for my Forrester for the final offer. For $15,500 different for 2 year , I could lease a Mercedes . Subaru ads stated that it have the best value retainsion. Does it? More

Disappointing experience I visited this dealership to replace my Outback with a newer one, test drove a 2018 Outback. Not once the sales manager looked at me or acknowledge m I visited this dealership to replace my Outback with a newer one, test drove a 2018 Outback. Not once the sales manager looked at me or acknowledge me, nothing, walked pass me twice, nothing. The exchange rate I was given was ridiculous and the salesman (Srinivas Varanasi) was a bit aggressive and kept dissing my Outback telling me it was worth $4000 to $6000. Didn't even try to give me a good deal. It was that or nothing, so I left feeling very disappointed in the lack of good service. I decided to go back to the other Subaru (not part of this Wolf group) where I originally got my Outback. The minute I stepped out of my car, I was greeted by the sales manager who was outside having a friendly time with other customers and staff. He immediately came straight to me with a firm handshake and asked me how I was doing and what can they do for me, I told him I was looking into upgrading my car, that I wanted a more recent one with low km. He told me, "we will make sure we meet your expectations and do whatever we can to make you happy and make it happen" They gave me $10 000 trade-in for my car and I left happily with a brad new 2019 Outback Touring with payments less than a 2018 basic one these guys tried to sell me. Never going to Wolf on Boundary again. More

Purchase of 2019 Subaru Forester Correction to Heading above: Below Review is in Reference to Wolfe Subaru in Langley, BC not the one on Boundary Overall I would rate this dealer Correction to Heading above: Below Review is in Reference to Wolfe Subaru in Langley, BC not the one on Boundary Overall I would rate this dealer as poor to fair. Initially when they are showing you the car great customer service however once the sale has been made. Inconsistent with communication and replies. Especially if one is new at buying a new vehicle. More

Detailed Explanation with Rapid + Good Service 1. Everything only takes 3 days; Because I know what I want, I contacted the dealer, Mr.Srinivas Processed my case and hand over to the financial depa 1. Everything only takes 3 days; Because I know what I want, I contacted the dealer, Mr.Srinivas Processed my case and hand over to the financial department; the second day, it was approved. the third day I got my car; 2. Not sure the future yet, but at this moment, everything is explained with no doubt 3. Fair Price; exactly matches other dealers 4. No exaggerating speak; very down to the earth More

Great service The entire service experience was perfect from walking in and being properly greeted, tip top work, and then my car delivered super clean to me, on ti The entire service experience was perfect from walking in and being properly greeted, tip top work, and then my car delivered super clean to me, on time! More

Subaru Crosstrek 2016 Great service and in a timely manner. Excellent staff and always have a nice clean car after their work is done. I had a recall and it was fixed immed Great service and in a timely manner. Excellent staff and always have a nice clean car after their work is done. I had a recall and it was fixed immediately with no hassle. More

Great and timely. You guys are cool. I really enjoy the conversation and the quick fix on my vehicle when I am there. Service team did great and Sunil is always awesom You guys are cool. I really enjoy the conversation and the quick fix on my vehicle when I am there. Service team did great and Sunil is always awesome (hope he is feeling better) More

Above and beyon After several weeks of research I decided the best car for me would be a Subaru Outback for my very busy active lifestyle. I chose Wolfe Subaru based After several weeks of research I decided the best car for me would be a Subaru Outback for my very busy active lifestyle. I chose Wolfe Subaru based on their outstanding reputation for amazing customer service. I went to test drive the Outback just before closing on a Saturday where I had the pleasure of meeting a Wolf salesman, Srinavas. He handed me the keys and told me to take my time on the test drive. Upon returning he answered all my questions directly and thoughtfully. His knowledge of all the Subaru vehicles is incredible and so helpful when comparing options for the right amenities. Srinavas was patient and efficient through the process of finalizing the deal. His manager took my current car for a quick test drive and made me a generous trade in offer which I accepted. When I picked up my car and o take home, Srinavas took the time to sit in the car and show me all the features and functions. He went above and beyond through the whole process. I highly recommend you drop by Wolf Subaru for a test drive and ask for Srinavas (SV). His desk is on the left right when you walk in the doors. The Outback is my first Subaru and I’ll defiantly not be my last! More