OpenRoad Subaru Boundary

Thank you So far, so good, as this was my first experience with this dealership. I appreciated the prompt shuttle service as well as being appraised of my vehic So far, so good, as this was my first experience with this dealership. I appreciated the prompt shuttle service as well as being appraised of my vehicle’s current safety status.6 More

Airbag recall & replacement The job was done as promised within 3 hours, and my car was returned sparkling after a wash and vacuum. The staff have all been helpful and friendly. The job was done as promised within 3 hours, and my car was returned sparkling after a wash and vacuum. The staff have all been helpful and friendly. More

Quick to dismiss problem on service repairs Brought my 2018 Forester in for service and mentioned that the cigarette plug was loose. Told afterwards that the plastic clip behind it was broken an Brought my 2018 Forester in for service and mentioned that the cigarette plug was loose. Told afterwards that the plastic clip behind it was broken and I had to pay for the replacement as this is not a warranty item. Makes you wonder what constitutes warranty when a broken clip cannot last for three years. More

Ethical dealers First anniversary after I purchased my second Subaru. I was all burnt after dealing with Richmond Subaru two years ago when I bought Subaru vehicle fi First anniversary after I purchased my second Subaru. I was all burnt after dealing with Richmond Subaru two years ago when I bought Subaru vehicle first time as a gift to my daughter. After the terrible experience one had with a dealer like Richmond Subaru, one could probably lose faith in any car dealer. Experience with Wolfe Subaru had made a difference . My family was so pleased with the great customer service Subaru Wolfe provided. I want to mention Chris Jamieson, Sunil Sharma, Diane Lie and Diana Nguyen and give them a thumbs up. Thank you !!! More

Recall brake lights I was happy with my appointment at Boundary Subaru. They were able to get me in at short notice. Gaul was friendly and knowledgeable. Overall, very I was happy with my appointment at Boundary Subaru. They were able to get me in at short notice. Gaul was friendly and knowledgeable. Overall, very good service. More

Worst experience ever I visited Subaru on Boundary today to test drive and get a quote for a car I was interested. However, the experience I had here was by far the worst c I visited Subaru on Boundary today to test drive and get a quote for a car I was interested. However, the experience I had here was by far the worst customer experience I have ever had. I booked an appointment at 5:30 pm so I got there at 5:25 pm. Receptionist asked me to wait because he was dealing with something. After I waited 10 minutes, Robert Chan came, introduced himself and asked me to wait 10 minutes. He did the same thing a couple of times and did not come back. At 6:05 pm, I told him I waited 35 minutes and I had to leave. He then finally told me he could help me but I did not have a enough time to test drive so I asked him about a quote. He asked me when I was going to buy a car. I told him I was going to buy a car in a month of two and asked him about the quote. However, he asked me to offer and said "I am not the one to make an offer but you". I offered the price I would be willing to pay. I did exactly what he asked me to do but he didn't give me any information and only asked me if I was firm with the offer I gave and he wouldn't do anything until I was firm about the price. I was not sure if I could get better deal, if he could sweeten the offer or didn't know the price I offered was reasonable, so I said no. By the way how can one be firm about anything when visiting a dealership for the first time and a sales person does not tell you anything unless he or she is firm? I said "Can you just tell me the price I just offered reasonable enough?" but what he said was anything could be reasonable and kept on beating around the bush with full of ambiguity again. I said "I was honest about the price I wanted but you haven done anything nor answered anything I asked so I can not trust you". He then started yelling at me, saying, "You don't know what you are asking and You wasted my time". He said this in a very intimidating way. I waited over 30 minutes and I researched well about the car I was interested. I still can't believe what he said to me and I have never had anything like this at a dealership before. I am writing this because I felt very intimidated by the fact that he yelled at me and I was treated as if I was not a valuable customer at all. More

Service is lost in booking and drop off Difficult to book. Booked to drop off early with a ride. Arrived ahead of schedule and ahead of opening time and was told to wait behind others arring Difficult to book. Booked to drop off early with a ride. Arrived ahead of schedule and ahead of opening time and was told to wait behind others arring after me and waited total of 40 min without being served or getting a ride More

Great service every time Every time I've visited Wolfe Subaru on Boundary I've received excellent service. I would feel confident recommending this dealership to anyone. They Every time I've visited Wolfe Subaru on Boundary I've received excellent service. I would feel confident recommending this dealership to anyone. They always go above and beyond for me. More

Excellent service Great experience. A nice and friendly person helped me for my recall service. His name is Ricky. My car came out fixed, clean and shiny. Great experience. A nice and friendly person helped me for my recall service. His name is Ricky. My car came out fixed, clean and shiny. More

Efficient & helpful They provided fast, efficient service and were very accommodating with a courtesy car over the weekend as we had plans to be away that conflicted with They provided fast, efficient service and were very accommodating with a courtesy car over the weekend as we had plans to be away that conflicted with the timing of the recall service. More