Ontario Hyundai

I initially brought my car in to inquire about why my engine was burning so much oil. They checked for leaks but none were detected. They recommended I come in for an oil consumption test. I came in ever engine was burning so much oil. They checked for leaks but none were detected. They recommended I come in for an oil consumption test. I came in every 1000kms to record how much oil is being consumed. I was using between .5 to .6 litres every 1000km. I was suppose to come in 6 times but after my 5th visit they informed they have enough information to submit to Hyundai Canada. I received a phone call from Ashley 2 weeks later to inform me that a new engine was approved and waiting for me at the dealership. However they will be closing down due to the pandemic. I can check back in a few weeks time or she will call me if she doesn't hear back from me. This was in March, 2020. Upon re-opening I called them but they were only do emergency procedures and to check back with them at a later date. I called back in May and again they said the same thing. I called them on June 1st and was able to book an appointment for July 2nd at 8:45 am. When I arrived at my appointment they informed me I might not be able to get my car back that day. At 4:00 pm I called them to see how things were going. They informed me they do not have any information and a service manager will call me back. At 4:30 pm I was able to go to the dealership and inquire about my car. The service manager-Adam then informed me that they do not have an engine or any record of an engine replacement for my vehicle. I was shocked beyond belief. And when I asked him if he contacted Hyundai Canada he abruptly told me he will have me removed from the premises if I interrupted him again. I couldn't even get a word in edgewise. Absolutely zero customer service and accountability. I strongly advise avoiding this dealership. More

Paid for repairs that not needed I brought my car into Ontario Hyundai to get my brake lights looked at. Earlier that day I had it in another garage because my windows would not go up I brought my car into Ontario Hyundai to get my brake lights looked at. Earlier that day I had it in another garage because my windows would not go up they replaced two fuses and the windows worked and told me my brake lights were not working. I replaced the bulbs tried my brakes and they all worked. I tried them again before I went out and they did not. I thought it was the brake switch or electrical. I brought it into Ontario Hyundai and replaced the brake switch for $323.82 I left and went home tried to put my windows up and they did not work. I went back to the garage that fixed my windows and they could not get the windows to go up and my brake lights were not working again.I went back to Hyundai and told them that my brake lights and windows were not working that I thought it was electrical and I wanted my money back for a repair not needed and I was trading it in on a new car.Philip said he would have to do a diagnostics on it first. I told Philip I was trading it in and I did not want to spend any more money on it, He took my loaner car back and called me and said they found the problem and fixed it for a $101.52 . Leaving Hyundai with no brake lights is one thing but leaving the managers office spending $425.00 and getting $500.00 on a trade in left me feeling I was taking advantage of and I paid for there mistake. More

Just picked up my new 2020 Tucson!!! Had a great experience with my sales rep Mike and the financial rep Habib!!! Thanks so much for making it an enjoyable and easy purchase. experience with my sales rep Mike and the financial rep Habib!!! Thanks so much for making it an enjoyable and easy purchase. More

I was apprehensive buying my first car from a dealership from all of the stories I read online about the process being long and tedious. Gabe and Jason made my car buying experience smooth and painless. I h from all of the stories I read online about the process being long and tedious. Gabe and Jason made my car buying experience smooth and painless. I had originally come to test drive a 2019 Hyundai Elantra with 46k/kms. Jason had showed me a 2019 Elantra with 11k that had just become available and I absolutely love it! He spent time with me to make sure I was satisfied with the vehicle before moving forward. Gabe was kind, made sure I understood my finance agreement, and was readily available by email if I had any questions. I will definitely come back for my next car, couldn’t be happier! More

Love my Venue. Frank is awesome, super helpful and informative. Couldn't ask for better service from him. Everything was set up and ready to go. informative. Couldn't ask for better service from him. Everything was set up and ready to go. More

Absolutely thrilled with my new 2020 Hyundai Palisade Absolutely thrilled with my new 2020 Hyundai Palisade Ultimate! Huge thank you to Frank D. Who was a pleasure to work with and was very detailed in Absolutely thrilled with my new 2020 Hyundai Palisade Ultimate! Huge thank you to Frank D. Who was a pleasure to work with and was very detailed in his paperwork and explained everything in a professional, clear manner. I would highly recommend this dealership and don’t forget to ask for Frank D. In person. More

Can’t say enough about Frank D.Excellent customer Can’t say enough about Frank D. Excellent customer service. I am a repeat customer of Frank’s. This is the 3rd vehicle I have purchased from him. Can’t say enough about Frank D. Excellent customer service. I am a repeat customer of Frank’s. This is the 3rd vehicle I have purchased from him. Plus also my daughter’s 1st vehicle was with Frank. He knows what I like . True to his word. Makes sure I am clear on the figures. More

Amazing customer service. Highly recommend Frank D in sales. I Went in to test drive a vehicle, ended up buying a different vehicle. Gabe, the financial advisor was amazing through all of the process too sales. I Went in to test drive a vehicle, ended up buying a different vehicle. Gabe, the financial advisor was amazing through all of the process too. More

Great experience ! Very happy with my new 2020 Santa Fe!!! Frank was really awesome! He was extremely patient and accommodating!! Gabe , the finance guy was terrific. Got all thatI wanted. Very plea Frank was really awesome! He was extremely patient and accommodating!! Gabe , the finance guy was terrific. Got all thatI wanted. Very pleased with their care and professionalism! More

Excellent service and very welcoming atmosphere. Gabe, our finance guy, is amazing and very helpful. Rahim showed us the car and all it’s features. We ended up purchasing the car and we are so happy we di our finance guy, is amazing and very helpful. Rahim showed us the car and all it’s features. We ended up purchasing the car and we are so happy we did. I can definitely recommend this place. More