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Ontario Hyundai
Whitby, ON
371 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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371 Reviews of Ontario Hyundai
August 21, 2015
New Car- Superb Sales Associate Upon arrival to the dealership I was greeted by Frank Diakoumeas. He was very patient in dealing with my husband and me and gave us time to think what Upon arrival to the dealership I was greeted by Frank Diakoumeas. He was very patient in dealing with my husband and me and gave us time to think what we wanted. He showed us different cars that will suite our budget. He answered all our questions and handled them very well. We even picked the car the next day and thoroughly explained what we are entitled to. While checking our brand new car we saw a scratch on the right side of the passenger door he acknowledged it right away and asked us to call him and he would gladly fix them for us. I highly recommend this guy (Frank Diakoumeas). More
by Marlon Portalio
Employees Worked With
Frank Diakoumeas
August 20, 2015
New Car Experience On arrival to dealership was greeted by by Frank Diakomeas, very attentive and knowledgeable. Our experience was very positive and would recommend ver On arrival to dealership was greeted by by Frank Diakomeas, very attentive and knowledgeable. Our experience was very positive and would recommend very highly to our family and friends. More
by fmc123
Employees Worked With
Frank Diakomeas
August 18, 2015
Pathetic all they care about is initially making money of the car, when you come back for a warranty problem which you will, cuz there cheap cars just ready to all they care about is initially making money of the car, when you come back for a warranty problem which you will, cuz there cheap cars just ready to fall apart, they shoot you down for any and every reason they can, there customer service is TERRIBLE! Spent almost 20 k on one of there top model cars,(genesis coupe which I bought used) The week I bought it, started getting water/ condensation in drivers taillight, took it to Ontario Hyundai, they said it was minor and it is normal. They said they wont do anything until chrome starts to peel. A couple weeks later it has gotten worse, %90 of taillight is now covered in water and chrome is starting to peel. Now even after they said wait for it to peel then we will fix it, still they would not cover it. Now water is getting into my trunk under the spare and they are still making up bs reasons not to cover it and trying to wait till my warranty has expired. Don't BUY HERE More
by gencoupeguy12
Employees Worked With
Daniel Richardson
July 25, 2015
Why I am so totally impressed with the dealership I am so pleased that I had Frank Diakoumeas sell me my Hyundai. He was well-spoken, concisely informative when answering my questions and an excellent I am so pleased that I had Frank Diakoumeas sell me my Hyundai. He was well-spoken, concisely informative when answering my questions and an excellent representative of your dealership. I am also extremely pleased with my Elantra and the deal that I was given. Theresa was also friendly and informative. More
by Raymond Blomme
Employees Worked With
Frank Diakomeas, Theresa Patterson.
July 20, 2015
Service department dishonest I had a problem with my windshield wipers and looked for the dealer that could get me I the soonest. They got me in the next day but of course they fo I had a problem with my windshield wipers and looked for the dealer that could get me I the soonest. They got me in the next day but of course they found other problems. One was an oil leak. I asked if this leak was the same one that was repaired at my usual dealership under a recall but I was told no, it is different. I said ok fix it but when my wife got home with the car, I looked at the invoice and the part numbers and problem description was exactly the same as the recall. I tried to call the dealer but the person responsible was out for the day. I called Hyundai canada and they said I shouldn't have been charged. The other problem was a power steering fluid leak that would be a$1700 repair. They told me the leak is so slow I wouldn't see anything. All lies. More
by Rider
Employees Worked With
Derek
July 15, 2015
Exceptionally Poor Service Quality with "Attitude" So it is day 15 of this used car purchase. 2 Pick up dates passed and more external damages done to the vehicle on the dealer's lot. Highlights on ne So it is day 15 of this used car purchase. 2 Pick up dates passed and more external damages done to the vehicle on the dealer's lot. Highlights on new damages: Passenger back fender-big scratch in paint. Tailgate: also a scratch -filled in by filler. The most important: 3 dents in Passenger back door. This time, I was promised that the vehicle will be ready in 24 hours with no further damages. How likely is that to happen. Funny thing, Mgr. encouraged me to drive the car off the lot, why so that they can claim that the damages were done in transit? Also suggested to me that it "is a used vehicle" and as such, there are things "like the scratches" that I can "live with" Holy crow-is this dealer for real? What attitude.... More
by Dee
Employees Worked With
Michael Barber, Dan Stevens
July 09, 2015
Awesome!!! We just purchased a used car. Frank D. was extremely helpful making our experience very easy. We are happy with the car. Thanks Frank for all your hel We just purchased a used car. Frank D. was extremely helpful making our experience very easy. We are happy with the car. Thanks Frank for all your help. More
by T&G
Employees Worked With
Frank Diakoumeas
June 19, 2015
What a Can do environment ! i have purchased 10 vehicles from this dealership for personal and business use. Always an exceptional experience, they always find what i need, eve i have purchased 10 vehicles from this dealership for personal and business use. Always an exceptional experience, they always find what i need, even with unusual requests. And at my price point. They have never let me down !!!!! thanks Dan, Roman and the guys much appreciated More
by patti t
Employees Worked With
Dan, Roman and the guys.
May 21, 2015
Ripped off Bought a car there it's now leaking fluid all over the place and the mechanics are trying to tell me nothing is wrong because the warranty is still va Bought a car there it's now leaking fluid all over the place and the mechanics are trying to tell me nothing is wrong because the warranty is still valid for two months. As soon as this warranty is over I guaranteed they're going to want to do some major work More
by Dzillion
Employees Worked With
Don't want to say....I'm not that bad of a person
May 01, 2015
Exceptionally poor customer service and sexist attitude One week (and under 100kms) after completing minor suspension repairs (including $99 diagnosis), I was back again, my engine light came on. I returned One week (and under 100kms) after completing minor suspension repairs (including $99 diagnosis), I was back again, my engine light came on. I returned to the service department and left my car with them to investigate. A few hours later, an incrediblely impolite "service assistant" named Kevin called to inform me I would need to pay an additional $820 to have 2 spark plugs, 2 coils and a rocker valve gasket replaced... Even though the Issue was not diagnosed or discovered the first time I brought it in. Kevin continually interrupted and spoke over me. I felt that he was trying to run through the list of issues as fast as he could and immediately assumed this was above my understanding. When I asked for an explanation of the work and charges, he completely ignored me by removing the phone from his ear and converse with someone at the shop. No "excuse me", no hold, just removed the phone from his ear. After several "hellos?" he came back on the line and tried to explain how the customer in front of him was more important than the one on the phone (me). And naturally how the $800+ price was not inflated, could no way be any fault of their own, and non negotiable. I asked for the error codes and researched the parts, I was being overcharged for labour and the parts were "premium" ($32 spark plug?) Even though the repairs I needed were in the same area of my engine, and would have to be removed anyway, as if he opened the hood, replaced the first component, closed the hood, opened it again, replaced a part he needed to remove to fix the first issue, and then closed the hood again! Robbery! Needless to say, I was far from willing to pay for any services from this establishment after such a disgusting display of disrespect. Even the tone from the service manager was unenthusiastic and unhelpful. He actually said "We are number #22 in Canada for customer service" as if that's an accomplishment that negates the real issue of the overcharged time, wrong parts, bad diagnosis, and rude attitude! It's a shame this level of sexism and disrespect towards customers exist. I will NEVER return as a result and advise anyone who wants respectful service to do the same. I called another dealer, and was quoted 35% less for the same work with the right parts. The service associate was really helpful and actually apologetic. I asked a few friends who work at/own garages around town, and apparently this type of thing happens all the time at this dealer. I'm not the first, don't be the next! More
by GirlOnWheels
Employees Worked With
Kevin "associate", Adam "manager"
