Ontario Hyundai

Do not choose Ontario Hyundai! To keep this short and sweet. I was lied to about my 100K warranty and told because I bought a demo it would be extended to 105k. The emplyee that f To keep this short and sweet. I was lied to about my 100K warranty and told because I bought a demo it would be extended to 105k. The emplyee that fed me this info was Rachel Lockwood. When I went to bring my Elantra 2013 in with a very serious transmission issue at 101K I was denied all claims and told I had to pay for everything. They were very unprofessional in both the sales side of the building and the service end. Huge mistake buying a Hyundai and choosing Ontario Hyundai Whitby. More

New Car- Superb Sales Associate Upon arrival to the dealership I was greeted by Frank Diakoumeas. He was very patient in dealing with my husband and me and gave us time to think what Upon arrival to the dealership I was greeted by Frank Diakoumeas. He was very patient in dealing with my husband and me and gave us time to think what we wanted. He showed us different cars that will suite our budget. He answered all our questions and handled them very well. We even picked the car the next day and thoroughly explained what we are entitled to. While checking our brand new car we saw a scratch on the right side of the passenger door he acknowledged it right away and asked us to call him and he would gladly fix them for us. I highly recommend this guy (Frank Diakoumeas). More

New Car Experience On arrival to dealership was greeted by by Frank Diakomeas, very attentive and knowledgeable. Our experience was very positive and would recommend ver On arrival to dealership was greeted by by Frank Diakomeas, very attentive and knowledgeable. Our experience was very positive and would recommend very highly to our family and friends. More

Pathetic all they care about is initially making money of the car, when you come back for a warranty problem which you will, cuz there cheap cars just ready to all they care about is initially making money of the car, when you come back for a warranty problem which you will, cuz there cheap cars just ready to fall apart, they shoot you down for any and every reason they can, there customer service is TERRIBLE! Spent almost 20 k on one of there top model cars,(genesis coupe which I bought used) The week I bought it, started getting water/ condensation in drivers taillight, took it to Ontario Hyundai, they said it was minor and it is normal. They said they wont do anything until chrome starts to peel. A couple weeks later it has gotten worse, %90 of taillight is now covered in water and chrome is starting to peel. Now even after they said wait for it to peel then we will fix it, still they would not cover it. Now water is getting into my trunk under the spare and they are still making up bs reasons not to cover it and trying to wait till my warranty has expired. Don't BUY HERE More

Why I am so totally impressed with the dealership I am so pleased that I had Frank Diakoumeas sell me my Hyundai. He was well-spoken, concisely informative when answering my questions and an excellent I am so pleased that I had Frank Diakoumeas sell me my Hyundai. He was well-spoken, concisely informative when answering my questions and an excellent representative of your dealership. I am also extremely pleased with my Elantra and the deal that I was given. Theresa was also friendly and informative. More

Service department dishonest I had a problem with my windshield wipers and looked for the dealer that could get me I the soonest. They got me in the next day but of course they fo I had a problem with my windshield wipers and looked for the dealer that could get me I the soonest. They got me in the next day but of course they found other problems. One was an oil leak. I asked if this leak was the same one that was repaired at my usual dealership under a recall but I was told no, it is different. I said ok fix it but when my wife got home with the car, I looked at the invoice and the part numbers and problem description was exactly the same as the recall. I tried to call the dealer but the person responsible was out for the day. I called Hyundai canada and they said I shouldn't have been charged. The other problem was a power steering fluid leak that would be a$1700 repair. They told me the leak is so slow I wouldn't see anything. All lies. More

Exceptionally Poor Service Quality with "Attitude" So it is day 15 of this used car purchase. 2 Pick up dates passed and more external damages done to the vehicle on the dealer's lot. Highlights on ne So it is day 15 of this used car purchase. 2 Pick up dates passed and more external damages done to the vehicle on the dealer's lot. Highlights on new damages: Passenger back fender-big scratch in paint. Tailgate: also a scratch -filled in by filler. The most important: 3 dents in Passenger back door. This time, I was promised that the vehicle will be ready in 24 hours with no further damages. How likely is that to happen. Funny thing, Mgr. encouraged me to drive the car off the lot, why so that they can claim that the damages were done in transit? Also suggested to me that it "is a used vehicle" and as such, there are things "like the scratches" that I can "live with" Holy crow-is this dealer for real? What attitude.... More

Awesome!!! We just purchased a used car. Frank D. was extremely helpful making our experience very easy. We are happy with the car. Thanks Frank for all your hel We just purchased a used car. Frank D. was extremely helpful making our experience very easy. We are happy with the car. Thanks Frank for all your help. More

What a Can do environment ! i have purchased 10 vehicles from this dealership for personal and business use. Always an exceptional experience, they always find what i need, eve i have purchased 10 vehicles from this dealership for personal and business use. Always an exceptional experience, they always find what i need, even with unusual requests. And at my price point. They have never let me down !!!!! thanks Dan, Roman and the guys much appreciated More

Ripped off Bought a car there it's now leaking fluid all over the place and the mechanics are trying to tell me nothing is wrong because the warranty is still va Bought a car there it's now leaking fluid all over the place and the mechanics are trying to tell me nothing is wrong because the warranty is still valid for two months. As soon as this warranty is over I guaranteed they're going to want to do some major work More