Ontario Hyundai

"Dishonesty, is the best policy" I pride myself in being an honest person and work hard to live my life with integrity. I am from Northern Ontario and called the Ontario Hyundai Deal I pride myself in being an honest person and work hard to live my life with integrity. I am from Northern Ontario and called the Ontario Hyundai Dealership because of their high ratings of fair vehicle pricing and customer service. I owned a 2013 Genesis Coupe O.T. six speed premium and I shared my difficult decision in trading my car for a Sante Fe Sport with Mr. Diakoumeas. Although I knew I was to lose some money on the trade in, I had an expectation that "the deal" would at least be a fair one as per the assurance of Mr. Diakoumeas. I approached Mr. Diakoumeas with my knowledge of the black book value of my car and informed him of my expectations which he vocally assured he would meet when trading in my car. After one week of negotiations on the phone, I drove the 7 hours to Whitby and finalized the deal. I did not get the "deal" he promised me. I received $3000.00 dollars less for the trade in value of my car and although he did keep to his word of adding winter tires with rims, both sets of rims on my car were Hyundai chrome mags, the ones on the Sante Fe were the cheap black ones. When this discrepancy was mentioned to Mr. Diakoumeas, he responded that mags on winter tires were not the norm and he really could not do more than the winter tires with the black rims. So again, I lost on the cost of the winter tire pkg. I know, I know, I still had the choice of walking away from the "deal", however Mr. Diakoumeas knew the reason for my decision to trade in my Genesis Coupe and took advantage of the situation to line his pocket at the cost of my mistake. Lesson well learned. He presented me with a satisfaction review that he highlighted with the highest rating, asking for me to give a 100% rating. The definition of a very satisfied customer Mr. Diakoumeas is meeting all promised expectations and you Sir, did not follow through. I was emailed twice, with the request of my referral with your pledge that anyone I introduce to Ontario Hyundai will be treated with the utmost respect and professionalism. I also consider honesty and integrity as a huge responsibility and requirement of a sale associate. This Mr. Diakoumeas, you did not meet to my standard, therefore you do not deserve the 100% rating you have requested. Although, I am now locked in a very expensive credit agreement, I am thankful of the learning experience you have provided me. More

Bought a 2015 Accent ... Loving It Frank Diakoumeas wins the prize for the most patient salesman of the year. He guessed all of my questions and handled them very well, from initial em Frank Diakoumeas wins the prize for the most patient salesman of the year. He guessed all of my questions and handled them very well, from initial email to "enjoy your car". Met my price considerations and the car was lovely at delivery! More

service department and sales fail Had two instances were work was covereded under extended warrenty but service desk failed to realize it. Both times I had to show proof. Not good Had two instances were work was covereded under extended warrenty but service desk failed to realize it. Both times I had to show proof. Not good as the dealer sold me the warrenty and both times the info was right there on the screen in front of the service oerson. More

Damage during service When we picked up our Santa Fe the windshield had a crack in it. Ontario Hyundai would not accept any resposibility. It will cost us $530 to replace. When we picked up our Santa Fe the windshield had a crack in it. Ontario Hyundai would not accept any resposibility. It will cost us $530 to replace. Secondly, on the 3 occasions we had the car serviced there, they overfilled the engine oil - not good. They also tried to con me into a bunch of unnessessary work. I did not like that. John Holman More

Thanks The service, selection and price were second to none. Thanks Alan & Hyundai team. We have recommended you to our friends. We love our 2012 Sonata. The service, selection and price were second to none. Thanks Alan & Hyundai team. We have recommended you to our friends. We love our 2012 Sonata. More

I am surprised at the poor ratings from people as for myself I have never experienced this and I have in fact recommended this dealer to two of my co-workers who have no issues either as far as I know. myself I have never experienced this and I have in fact recommended this dealer to two of my co-workers who have no issues either as far as I know. (Both have also purchased brand new vehicles.) When I first purchased my Hyundai Santa Fe back in 2010 the sales staff were excellent and answered all our questions. The service department was also very supportive when I had an accident with a deer only three months after purchase and had to deal with my insurance company and their recommended repair shop. We have been taking my vehicle in for regularly scheduled maintenance service with no issues. Compared to the very poor service we received with the Saturn Dealer across the street years ago, Hyundai is top notch. The only issue at all is with the one lady at the service desk in which we pay our bill (don't know her name). But her manner does need improvement when dealing with the public. More

Drove in excess of 2 hours to test drive a vehicle. Jim Cockerham was our sales agent. Overly friendly, loves to talk. We proceeded to make our offer which was accepted "as is" with the safety and certific Cockerham was our sales agent. Overly friendly, loves to talk. We proceeded to make our offer which was accepted "as is" with the safety and certification. However, for the requested repairs it was signed back for an extra $1000. We said we wanted to think about this. We discussed our accepted offer with Jim as well as the sign back offer to fix the damages on the vehicle (broken door hinge/spring, blower motor, and torn seat). We told Jim we wanted to think about it and mentioned going for a coffee. Jim told us to go next door to Coffee Culture. We left Jim with both our cell phone numbers, shook his hand and proceeded to leave. Jim wrote down both offers on the back of his business card. Unbeknownst to us, as we were making our offer and it was being accepted by the Sales Manager, another salesman was allowing a different family to test drive the vehicle which we were buying. We left the dealership and went next door for our coffee. We didn't receive a call while we were gone. We called Jim but got his voicemail and we left a message that we were returning. We came back 40 minutes later to discover that the vehicle was sold. We were very upset. What a waste of our time (4 hours). Jim loves to talk and keep you at the dealership. We felt we were used to increase the sale of the vehicle. Horrible experience. Very unethical! We later followed up with Bob Lawrence, General Manager, to discuss our experience. We were told "The car is sold. If we waited on you, we might have lost the other sale." We explained that our cell phone numbers were given and asked why we had not received a call. No response given. Would not recommend this dealership as they are very unethical. If you go on their website you will notice that the President, Greg Mason, states "You will be treated with respect and fairness by every member of our team. You have my word on it." From our experience, this is not the case. We will not return and have told everyone we come in contact with about our experience. We have purchased many preowned vehicles over our lifetime and never have we had a vehicle sold out from under us as we are in the process of negotiating the price. What we have learned from this experience: 1. Always sign the offer, don't wait for the prompt from the salesman, even if it is signed back. 2. Always leave a deposit if you want the car, don't wait for your salesman to offer you this option. You know the old saying "fool me once, shame on you...fool me twice, shame on me". More

I purchased a new 2012 Hyundai Accent from this dealership in June 2012. I had three major complaints with the purchase process: 1) they gave me a $6500 trade-in value (which should be a before-ta dealership in June 2012. I had three major complaints with the purchase process: 1) they gave me a $6500 trade-in value (which should be a before-tax reduction from the purchase price, not an after-tax deduction); 2) they increased the purchase price of the vehicle to $17,499 when the MSRP was $17,199; and 3) they charged $35.00 for gas when the Hyundai Canada website clearly states that every car includes a tank of gas in the freight/duty charge. While the first two issues may be unique to my purchase process, the third issue is systemic for all purchasers for the last 12-18 months (as per discussion with the dealership owner). When I initially brought up the gas charge, I was told by the sales person that this was a clerical error and that only used cars are charged for a tank of gas. After getting my $35 back, I asked a friend who also purchased a car there whether he was charged the $35. Surprisingly, he was charged the $35 as well. After raising this issue with Hyundai Canada, I was told that they would discuss it with the individual dealership but could not provide me with any additional information, even after their discussion with the local dealership. Finally, I was able to discuss the issue with the dealer, Greg Mason, directly. He noted that the reason for the charge was to help subsidize the cost of bringing in new cars from other dealerships across the province i.e. some models are in short supply. Upon asking Greg why this is not disclosed to new car purchasers, he stated that there are just "too many line items" on the invoice to explain already and that "even the salespeople working at Ontario Hyundai do not know what the charge is for". While $35 may not seem like much, this dealership sells upwards of 2,000 vehicles per year so $35 per car adds up to $70,000 per year. In summary, I am very upset with the lack of integrity at this dealership and will not be bringing my vehicle there again. I would urge all new car purchasers from this dealership to check their invoice and ask for the $35 back. More

Steve Sang seemed friendly at first. But told me off and go somewhere else because I wanted to order a 2013 Hyundai Santa Fe. He became so rude and unwilling to offer me information, estimated time of arriv go somewhere else because I wanted to order a 2013 Hyundai Santa Fe. He became so rude and unwilling to offer me information, estimated time of arrival and refused to help me. I left immediately and went elsewhere. Every other dealer I went to looking at competitive cross-overs and other Hyundai Dealers offered superior service than what this employees attitude portrays of his company. More