Ontario Hyundai

Lack of customer service You would think when you spend $ 2600.00 at a dealership you would get some customer service .But no only lip service,also when you buy knew parts y You would think when you spend $ 2600.00 at a dealership you would get some customer service .But no only lip service,also when you buy knew parts you should see the old ones? And if you get a new compressor should their not be a warranty,apparently not at this dealership. My recommendation is stay far far away . More

Great Experience! Owned a 2007 Tucson for 8 years with no issues, so when I started looking at new cars an upgraded model was up there on my list. Two in-dealership Owned a 2007 Tucson for 8 years with no issues, so when I started looking at new cars an upgraded model was up there on my list. Two in-dealership visits, a test drive and numerous emails to/from Frank Diakoumeas and I finalized the purchase of a 2016 Tucson. Frank was polite, and not pushy; he was knowledgeable about the vehicle models, and specific features; was very accommodating to our many questions, always responding promptly to emails/texts. He coordinated other required services (warranty and financing) seamlessly. Thanks for a great experience, Frank! More

Great service. Phil was recommended to us by our friend who already got two vehicles from him. He is knowledgeable and took the time to explain the features to us of Phil was recommended to us by our friend who already got two vehicles from him. He is knowledgeable and took the time to explain the features to us of the Santa Fe we wanted to purchase. After we bought the vehicle, he kept in touch with us to ask how we are enjoying our new vehicle. Who writes handwritten cards every year to his past clients? Phil does. Look for him when you do go. Better yet, call first and make an appointment and there will be a nice surprise waiting for you. More

Worst customer service experience of my life I took my car in for the same issue five times, they fixed it four times apparently (each time saying it was fixed only for it to reoccur within 24 hr I took my car in for the same issue five times, they fixed it four times apparently (each time saying it was fixed only for it to reoccur within 24 hrs) and the fifth time they rediagnosed that they need to start replacing expensive components to figure out the issue. Wasted my time, refunded a fraction of the money I paid them to do the repair and now it is in worse shape then when I initially took it in. I will not be servicing there again and will not be buying a another vehicle from them. The customer service reps tried to help me and seemed as frustrated as me, the manager was only interested in belittling me and keeping as much of the money I had paid him as possible. I left there upset and feeling taken advantage of. More

Wonderful Experience I was very impressed with Phil McLean as our salesperson. Phil made us feel very welcome and listened carefully to our needs. He was very professiona I was very impressed with Phil McLean as our salesperson. Phil made us feel very welcome and listened carefully to our needs. He was very professional and patient. Phil helped us find the right vehicle for us and made us feel very comfortable from start to finish. See Phil if you want someone who is patient and not pushy. Ask for Phil when you visit. More

Excellent Experience! My wife and I purchased 2 Hyundai vehicles 4 years ago and had a great experience then, Phil was very patient with me this time around and more then h My wife and I purchased 2 Hyundai vehicles 4 years ago and had a great experience then, Phil was very patient with me this time around and more then helpful while I toyed with the different options as well as different models. More

paid $ 650 to have a starter replaced 6 days out of warrenty On top of the cost, none of the " campaigns" warranty work, 6 in total outstanding work orders were completed nor was I informed of any. The service s On top of the cost, none of the " campaigns" warranty work, 6 in total outstanding work orders were completed nor was I informed of any. The service staff was ignorant to put it politely. I have filed a complaint with Hyundai Canada. Don't buy here! Also bought 2 used cars here previously and both were lemons, and again service staff were ignorant and unhelpful... again Don't Buy here More

Great experience ! I just came home with the biggest smile I've had in a long time. Buying a used car can be a negative experience. Sometimes you get home feeling that s I just came home with the biggest smile I've had in a long time. Buying a used car can be a negative experience. Sometimes you get home feeling that somehow you got shafted by a used car salesperson. My experience with Frank D. was the exact opposite. If you want to come home after a purchasing a vehicle feeling that you were treated with respect, professionalism and above all fairness make sure you see Frank Diakoumeas. He will see to it that all questions are answered, promises are kept and will give you the best deal possible. I couldn't be more pleased with my new used car. If you want the same feeling, just ask for Frank D. More

Buying our Tucson The sales associate is (Phil McLean) is a very kind and patient person. He is very through and detailed. Keep it up Phil and thank you. The sales associate is (Phil McLean) is a very kind and patient person. He is very through and detailed. Keep it up Phil and thank you. More

Do not choose Ontario Hyundai! To keep this short and sweet. I was lied to about my 100K warranty and told because I bought a demo it would be extended to 105k. The emplyee that f To keep this short and sweet. I was lied to about my 100K warranty and told because I bought a demo it would be extended to 105k. The emplyee that fed me this info was Rachel Lockwood. When I went to bring my Elantra 2013 in with a very serious transmission issue at 101K I was denied all claims and told I had to pay for everything. They were very unprofessional in both the sales side of the building and the service end. Huge mistake buying a Hyundai and choosing Ontario Hyundai Whitby. More