Olympic Honda

purchase of a new Honda Civic Jesse Durkin walked up to us when we first came into the dealership , introduced himself and offered his help for us to purchase . He answered all Jesse Durkin walked up to us when we first came into the dealership , introduced himself and offered his help for us to purchase . He answered all our questions and we both felt comfortable with his suggestions. We got all information we needed and we left to check other dealerships in the area. From the time we left we both agreed that Jesse would be selling us the Honda. It was very refreshing to have a person review the whole process of the purchase with total transparency. We feel that a lot of sales people we met and observed ( at a few dealerships )could learn a great deal by Mr Durkin's approach to customer service.People buy from people they trust. More

bad experience overall. The people are nice, but the service is over priced, and I have a feeling they are doing the "once around" to see if they can pick off a few extras. B The people are nice, but the service is over priced, and I have a feeling they are doing the "once around" to see if they can pick off a few extras. Buyer beware! More

worst shopping experience ever Just bought an Odyssey from them and feel being fooled. Someone showed me an price on a 2016 Odyssey with anti theft system and wheel locks and we neg Just bought an Odyssey from them and feel being fooled. Someone showed me an price on a 2016 Odyssey with anti theft system and wheel locks and we negotiated price then sign the deal. The day I picked up the car without anti theft system and wheel locks. When I was trying to talk about it , they changed their attitude right away and told me they can only give me that price without those stuff. The worst was when the sales on the way to his managers office, he talked the "Fxxx" word at my back. This is totally not acceptable. Honda makes good cars , but go some other dealer to get it. No trust in this dealer at all. More

Worst service ever If you want to damage your car, waste your time and money, then you have to give them a visit! That's it! Even with oil change only, you gotta get som If you want to damage your car, waste your time and money, then you have to give them a visit! That's it! Even with oil change only, you gotta get some problems lol I've so many BAD stories with them!! Worst service EVER! U better go to Waterloo or Hamilton dealers! They are perfect!! More

Definitely look at other dealerships Though she was nice enough, I was really not pleased with the pushiness of the salesperson that I worked with. I had heard horror stories of this deal Though she was nice enough, I was really not pleased with the pushiness of the salesperson that I worked with. I had heard horror stories of this dealership's reputation but wanted to give it the benefit of the doubt. Though I was very interested in buying a Honda, I might consider nearby dealerships before looking at this one. More

Get back to the days of serving the community I went in the other day looking for a demo to save some extra money and wanted to bring down my payment by having anti theft removed as it is a useles I went in the other day looking for a demo to save some extra money and wanted to bring down my payment by having anti theft removed as it is a useless product and when I told them that no other Honda had the $399 etch as a requirement they said the owner requires it be on the deal or to take my business elsewhere. I'm willing to spend 40k and you can't take off that stupid fee which police have told me they have never heard of (obvious lie from the owner as they claim to working with local police to track down stolen car with the etching), not only this but I find out they do not even etch the car properly it is just a sticker. Nothing but a 400 cash grab. My wife and I went to TEAM Honda the next night and not only were treated proper but we also got a better deal and also didn't have to pay that stupid etch charge. If anyone is looking for a Honda I would recommend TEAM Honda instead of these crooks. And as the last few reviews stated the service department here is pathetic. Although inconvenient since we are from Fergus I have no problems driving the extra distance and time to get my car serviced at either TEAM or even Waterloo Honda! The sales rep was good and I can't blame him however the rest of the dealership needs to start showing some pride because what was once a decent Guelph community dealership has become a dump and I hope they can restore their old values from years and years ago. H&K More

WORST EXPERIENCE EVER Took my car to the Olympic Honda dealership here in Guelph (where I originally had purchased it back in 2004 from the same dealership), to get it serv Took my car to the Olympic Honda dealership here in Guelph (where I originally had purchased it back in 2004 from the same dealership), to get it serviced as the car-lock on the driver's door was not working. Paid for the service, labour and parts to get it fixed. After two days, the problem wasn't fixed and got worse. I took it back and was told that it may need another part and that I would have to wait 2 weeks to get it. Once the part arrived, I asked them to waive the fee since it wasn't my fault but management said no and wanted me to pay for the service, labour and part all over again. I checked with the service manager, Debbie Dumbar, to at least waive the labour fees and she rudely declined and told me that I had to pay everything all over again. I ended up paying for the part only and declining the service and labour to be done as I would just go and get it done elsewhere for a lot cheaper. The whole thing would have costed me $600 which is an outrageous amount for a lock. This kind of service is a disgrace to even be allowed at a Honda dealership, or for any place of service at all. I am extremely disappointed with the management, service and lack of customer satisfaction. Not only is this very unprofessional for management to treat a customer this way, but also shows a lack of competency for the technicians themselves to cause so many mixups. I would never recommend this Olympic Honda dealership to another person because the management will NOT help satisfy their customers whatsoever. More

A horrible experience This dealership has the worst management. I had to cancel a deal because they could not get me the vehicle I wanted. I dealt with the sales manager This dealership has the worst management. I had to cancel a deal because they could not get me the vehicle I wanted. I dealt with the sales manager (Dave M.) to get my deposit back. He is an extremely rude and disrespectful individual with zero customer service skills. He refused to give me my deposit back even though I was legally entitled to cancel the deal. I had to fight hard to get my deposit back. It's too bad because I had already bought a car from them in the past and I brought them a new sales opportunity, they lost it because of dave. He has no respect for his customers and just wants their money. I will never go back to this dealership and will be telling everyone I know to beware. More

Worst service ever went there over my lunch hour to get a new key programmed and cut. They scheduled me to come back after work and that it would take less than an hour. went there over my lunch hour to get a new key programmed and cut. They scheduled me to come back after work and that it would take less than an hour. I sat there for 2 hours and 20 minutes and they hadn't even taken my car in. It took close to 3 hours. This isn't my first bad experience with them. Will drive to Waterloo rather than step into that place again. More

Disgrace to the Honda brand. Disgrace to Guelph By far the worst car dealership in Canada. All the reviews on Indeed and Google speak for themselves. They will cry to take down negative real reviews By far the worst car dealership in Canada. All the reviews on Indeed and Google speak for themselves. They will cry to take down negative real reviews and replace them with fake good ones to save face. None of those good ones are actual customers I challenge you to ask around and read indeed to get the real story on this place. Ask any other Honda if the 399 "money in the owners pocket" anti theft system is needed - no. It is a pure profit cash grab for the owner. Ask the GM to review numbers or a vehicle with you - she can't because she has no idea what to do and is basically a lapdog to the owner and no Sarah Werner as Dario on google said we don't want to talk to you. Anyone who bought a car in the last month will notice that the employee they dealt with from GSM to Sales Manager to Sales Rep to Finance Manager is no longer there...coincidence??? Save your dignity and money and look elsewhere. More