Olympic Honda

Poor Service, disorganized and time consuming Not sure where the positive reviews are coming from. But our experience with Olymic Honda has been terrible, from poor customer service to excess cha Not sure where the positive reviews are coming from. But our experience with Olymic Honda has been terrible, from poor customer service to excess charges on leases they have cost our business more in time that any other business we deal with. Only reason we deal there is because they are the only Honda dealership in Guelph. More

Excellent staff We found our salesman, Cameron Connor, a very knowledgeable, friendly and patient person. When picking up our new CRV, he took his time to explain al We found our salesman, Cameron Connor, a very knowledgeable, friendly and patient person. When picking up our new CRV, he took his time to explain all the features of the car. He even invited us back to see him, if we "got stuck" on the some of the features. Well done, Cameron! Elizabeth and Charlie More

Great service with Bille Haw My wife and I were just browsing for a car when approached by Bille Haw. We explained to him we were not actively buying however he still gave us his My wife and I were just browsing for a car when approached by Bille Haw. We explained to him we were not actively buying however he still gave us his undivided attention. With no 'salesman' attitude or pressure, we wandered around the lot, relying on his great personality and patience to answer our never ending questions. We left the lot feeling quite satisfied. My wife and I returned to Olympic Honda to deal specifically with Bille Haw. We were more than satisfied with our experience as his good natured, no pressure attitude continued throughout our entire experience. We would highly recomend Bille Haw and Olympic Honda as we were thrilled with our vehicle and the entire buying experience. Larry and Jen More

Kambiz was a great sales man Guys Guelph honda is great kambiz was our sales rep he is great he made our car buying decision very easy and i love my hrv I recommend him to anyone Guys Guelph honda is great kambiz was our sales rep he is great he made our car buying decision very easy and i love my hrv I recommend him to anyone. More

Nick is the best Service Manager. We have been servicing our Acura TL since Nick has become their Service Manager. The dealership is clean, bright, it has Wi-Fi and everyone says hello We have been servicing our Acura TL since Nick has become their Service Manager. The dealership is clean, bright, it has Wi-Fi and everyone says hello. Their waiting room for service is big, has a TV and current reading materials. They offer water and coffee while you wait. When you are there for service, Nick is the person to see. He always recognizes you and greets you by name. He is friendly, efficient, knowledgeable, he explains the type of service they are doing and why. He takes the stress away of servicing your car. We have had nothing but a positive experience when dealing with Nick. More

Horrible Communication and Dont't Care About Customer Servic Worse sales service ever! Extremely poor communication and misinformation. It was a gong show from the beginning. When a family is spending that kind Worse sales service ever! Extremely poor communication and misinformation. It was a gong show from the beginning. When a family is spending that kind of money you'd think they would follow up and keep the customer in the loop. Instead we had to contact them every time. They never contacted us. They even failed to contact us to let us know our financing was approved and a couple of weeks went by. Couldn't locate a vehicle and we ended up finding it at another dealership. I'm aware the '16 Pilot is popular but we were open to most colours and now regret not going to another dealership instead of believing their promises of finding one in time. One night we were finally talking with our sales rep and then the next morning he no longer worked there (we're talking mere hours as in between 8pm and 12pm noon and he was gone!) Finally, after weeks had gone by and despite being told we needed the Pilot by a specific date or we would go to another dealership to buy the vehicle we were assured they could locate the vehicle within the 5 weeks that we needed by. Once the week came of our trip, and we still had no vehicle, and our sales rep was no longer employed there, we were passed along to 2 other managers having to fill them in because nobody can keep a file there. The day before our trip came and went without having the Pilot for the trip that we were taking. Manager claimed he never knew we needed it for that date (despite my mentioning it every time I contacted them), and admitted he only wanted to save the sale when we found the exact vehicle at another Honda dealer 30min away. All this despite telling us the vehicle didn't exist anywhere. I was willing to forgo our deposit and cancel our contract and go to the other dealership just so I wouldn't have to deal with Olympic Honda! Finally picked up the Pilot at another dealership (Olympic agreed to a trade with the other dealership) the morning we were leaving on our trip. Ended up leaving hours late for our road trip and had to cancel a few activities we had booked. Save your money and go to another Honda dealership! When we finally got our vehicle the accessories that we added weren't on so we were told by the sales manager that we could come back and have them added. A couple of weeks later we found the time to book the service and when we contacted the manager to confirm that the parts were they and to book the service we found out he no longer worked there either! Finally got our Pilot in to have the crossbars installed and they installed them on the wrong Pilot! The stories go on and on. This was our 1st Honda and if I didn't love the 2016 Pilot so much I'd stay far away from a Honda based purely on the poor customer service. The only redeeming quality is the service manager at least understands customer service. More

Brought in my Acura to have snow tires installed. Arrived on a Saturday morning to have my snow tires installed. Friendly staff. Offered water or coffee while I waited to have the service completed. Arrived on a Saturday morning to have my snow tires installed. Friendly staff. Offered water or coffee while I waited to have the service completed. Told me it would take an hour to complete. The job was finished right on time. More

Warning to Seniors - Stay away or get ripped off My senior parent just got their 50,000 km service done. Was quoted $204 for service and ended up being charged $650 for un-needed extras and was pres My senior parent just got their 50,000 km service done. Was quoted $204 for service and ended up being charged $650 for un-needed extras and was pressured into paying for unneccessary service like transmission oil flushing, engine coolant flushing, etc. More

The worst service ever Definitely do not recommend doing service in this dealership. I asked them just to put my winter tires to the new rims. They had no rims in stock at Definitely do not recommend doing service in this dealership. I asked them just to put my winter tires to the new rims. They had no rims in stock at the moment, but told me that they could bring them next day. So we agreed that I would left my tires and pick them up next day at 3pm. Next day I arrived at 3 pm, but they did not start working on my tires yet. I have to wait for an hour and a half while they finish with my tires. Later, when I paid for the service, they jut put my winter tires outside and closed the door. Nobody helped me to load them to my car. Stay away from their service department. The worst service I have ever get. More

Charged for service that wasn't done I was charged $40 to replace an engine oil filter in July. Today I had to get work done in a different city and they told me the engine oil filter nee I was charged $40 to replace an engine oil filter in July. Today I had to get work done in a different city and they told me the engine oil filter needed to be replaced. They showed me and it was very dirty, almost completely black. I called Olympic and they said they change them every 40k km. So I explained what happened and they said there is really nothing they could do unless I drove it back to them to get it changed. The service guy today said there is absolutely no way that filter was changed in July (Less than 7000 km). More