Ogilvie Subaru

Service Rip Off I do NOT recommend this dealership for servicing your vehicle. In mid august 2017, I went to Ogilvie Subaru for a wheel alignment. The original estima I do NOT recommend this dealership for servicing your vehicle. In mid august 2017, I went to Ogilvie Subaru for a wheel alignment. The original estimate quoted to me was $129.95. During the process of doing the wheel alignment they advised me that the front control arm bushings were cracked and needed to be replaced. The cost of the parts was reasonable (approx $75) so I advised them to proceed with the repair. My car was in the service bay for 1 hour and 15 minutes and the labour cost (excluding taxes) charged to me was $400.55. Total bill was $539.27. What a RIP OFF??? I asked to speak with the Service Manager (Mr. Ian Young) and I was pointed to the direction of his office and was told “go see him he is in the office”. I relayed my concern to Mr. Young but he was not sympathetic to the cause. He said they charge based on established units of time and the mechanics are professionals and knowledgeable of the Subaru vehicles and that’s how it works in all the dealerships he has been at. I understand that the auto service industry relies on book rate to gauge the cost of many repairs but I would think that common sense should prevail in certain circumstances. Since the car was already on the hoist and the mechanic was performing a wheel alignment which involves front end adjustments I shouldn’t be charged the full unit value for replacing the control arm bushings as the mechanic was already working in the area of the control arms. By charging me the full price for the wheel alignment and the full unit value for changing the control arm bushings, the dealership is actually double dipping in terms of their labour rate charge. How can any auto service business think it is fair or appropriate to charge and request a customer to pay more than $400 for about one hour’s worth of labour??? My friendly advice: AVOID this dealership More

Below average customer experience I had a terrible experience today - I went to the service department to ask for a price on a getting a second key made and how much it would cost to i I had a terrible experience today - I went to the service department to ask for a price on a getting a second key made and how much it would cost to install a block heater.....they had no knowledge on the price for either the key or the cost to install a block heater......really? It's 2017 - at a dealership, how could you not know......I walked out......never to go back.......good luck Ogilvie Subaru on keeping your customers..... More

Excellent Experience with New Purchase I had an excellent experience right through test driving used Foresters to the purchase. Very informative. Not aggressive. Everything was explained in I had an excellent experience right through test driving used Foresters to the purchase. Very informative. Not aggressive. Everything was explained in great detail. I would definitely recommend this dealership. More

No customer service Went in to buy a new car. No one created me or acknowledged my presence. I'm going to go to another dealership to get my car. Went in to buy a new car. No one created me or acknowledged my presence. I'm going to go to another dealership to get my car. More

Terrible Service I was treated horribly at this dealership, the sales representative was rude and had a I don't give crap attitude. I was interested in the Impreza mo I was treated horribly at this dealership, the sales representative was rude and had a I don't give crap attitude. I was interested in the Impreza model and wanted more information with the price breakdown. I was told I could have found all that information online and that I'm simply wasting his time. His words were insulting and disrespectful. I had to talk to the manager afterwards. I would never go back to this dealership and recommend that no one should waste their time here. A triple negative experience. More

undisclosed major accident Avoid this dealership. They take dishonesty and lack of ethics to the next level. I purchased a used car in May 2016 from Ogilvie Subaru and quickly d Avoid this dealership. They take dishonesty and lack of ethics to the next level. I purchased a used car in May 2016 from Ogilvie Subaru and quickly discovered that it had been in an accident. The dealership concocted a story and claimed they knew nothing about it. After 5 months of hassles, the car being in the shop 3 more times, and a car appraised at half of what I paid, the dealership was still trying to stick to the story that there was no reduced value and that the only work done was "cosmetic". I later got a hold of work orders which proved that they knew all along that the car had been in a "major accident" (plus that the car had required $6000 of repairs to pass the safety in addition to the repairs/body work completed by the leaser who got in the accident). After asking for compensation, the dealership/Mierens Automotive Group's next step was for them to say, essentially, "too bad, you can't prove what that the 6K was spent on anything related to the accident (hence you can't prove that we were required to report it), and, while some people knew about the accident, you can't prove that those you dealt with knew about it". UPDATE - Mierens Group later offered me a replacement car, however, they didn't adhere to our agreement & deceived me on the paperwork, not giving me any credit for 9 months of car payments. In the end, I have a car I don't want (6 cylinder, can't sell it or trade it in without losing money), went through 9 months of hassles/app'ts/lost time from work/grief...& am also down $3000. Also, I should mention that the Mierens Group played good cop/bad cop, with one representative bullying and threatening me. More

Happy with my Impreza I had a good experience buying my Impreza from Tyler. He offered to drive it with me after my test drive and showed how it performed on gravel and on I had a good experience buying my Impreza from Tyler. He offered to drive it with me after my test drive and showed how it performed on gravel and on dirt which I wouldn't have done myself. He was respectful of me and my opinion and did not try to oversell the car. He accepted my decision to leave and think and bring back my husband with no argument. On pick up day he showed my all the buttons and features and hooked up my Bluetooth. A few last minute wrinkles were ironed out to my satisfaction. Thanks Tyler! More

why is hiring the sales people? Terrible sales people. I don't know why they are there. Manager needs to get his people in check, in the end guy said he was too busy to help me. Neve Terrible sales people. I don't know why they are there. Manager needs to get his people in check, in the end guy said he was too busy to help me. Never experienced such rudeness and disrespect from someone in the service industry. uninterested to help, unprofessional, and I guess not in need of the commission. I don't know if I will give that dealership another chance. More

My preferred Ottawa dealer When shopping for a very lightly used Outback two years ago, we approached both Otto's and Ogilvie. Personally, I found the selling approach at Otto's When shopping for a very lightly used Outback two years ago, we approached both Otto's and Ogilvie. Personally, I found the selling approach at Otto's a bit too lax as the lady we dealt with there seemed so disinterested in selling us a car, and there was little she could tell us about the history of the vehicles. I understand they may not know the complete history but when they can't tell you a single thing it doesn't bode well. Plus the vehicles we tested were all dirty, and she was not willing to negotiate on a price when we pointed out some marks on the body and interior wear. Anyway, it was a very different experience at Ogilvie. The cars were all clean, we didn't get the hard sell, and the guy we dealt with was able to provide some details on the car's history. He was also able to give us a bit of a discount on the list price, and offered an extended warranty at a very reasonable rate. If you're shopping around for a Subaru in Ottawa my suggestion would be to take your time and visit both dealers more than once because they have a lot of stock come through the doors and it's more a matter of finding the right car at the right time... at least when buying used. More

Horrible experience I was looking to lease a WRX. I went to Ottos and then went over to this dealership. There was no one to greet me when walking in, so I had to walk al I was looking to lease a WRX. I went to Ottos and then went over to this dealership. There was no one to greet me when walking in, so I had to walk all the way to the back to talk to a salesman. My experience with the salesman was less then Zero stars. I told him what I wanted to lease and he did not give me any options and cut me off to give me the highest prices possible. I walked out because i can see that he really was not interested in selling me a car. I compared my experience with ottos and they wanted to know a lot more information and seemed more interested in selling me a car. I eventually went to Toronto to purchase a 2017 WRX and had a 5 star experience there. More