Ogilvie Subaru

Horrible experience I was looking to lease a WRX. I went to Ottos and then went over to this dealership. There was no one to greet me when walking in, so I had to walk al I was looking to lease a WRX. I went to Ottos and then went over to this dealership. There was no one to greet me when walking in, so I had to walk all the way to the back to talk to a salesman. My experience with the salesman was less then Zero stars. I told him what I wanted to lease and he did not give me any options and cut me off to give me the highest prices possible. I walked out because i can see that he really was not interested in selling me a car. I compared my experience with ottos and they wanted to know a lot more information and seemed more interested in selling me a car. I eventually went to Toronto to purchase a 2017 WRX and had a 5 star experience there. More

Almost got it I visited this dealership and had a similar experience to some of the other reviewers here, in that I waited what I feel is far too long for someone t I visited this dealership and had a similar experience to some of the other reviewers here, in that I waited what I feel is far too long for someone to approach me just to say hi. There was no one at the reception desk either. But this one guy Meedo came over and more than made up for it with his friendly and helpful manner. He isn't a salesperson but was great to deal with and managed to somehow pull the exact vehicle I was interested in, out of who-knows-where, so that I could test drive it even though I had just popped in on a night that they were short-staffed. First impressions were very good. Meedo turned me over to Eric Champagne and he was very professional and helpful. My only complaint is that Eric did the old trick that everyone knows car dealers do, which is to rob Peter to pay Paul on the paperwork so that the deal you agreed on evaporates at handshake time, and then hope that the euphoria of buying a new car will make you sign anyway. I ended up not buying the car and, looking at some of the reviews on this site, it may be a blessing in disguise. I feel that Meedo would have been a better guy to deal with, but unfortunately he works in financing and not sales. Eric isn't mentioned anywhere on the website so he's probably new. Update: I received a nice e-mail from Timothy Whelan who said he'd read my review and that, "although it is sometimes difficult to accept criticism, it is the only way to improve, so I thank you." Timothy invited me to come back in to the dealership to allow his team to "earn back your business," which I thought was a very nice gesture. I decided, however, to pay a visit to Ottos Subaru before returning to Ogilvie Subaru and I had such a pleasant experience that I bought my car from Jaques Campeau at Ottos. More

PURCHASE A SUBARU WRX? I went into the dealership in November 2015 twice to ask for help and the sales people were too busy chatting amongst themselves to even notice I was I went into the dealership in November 2015 twice to ask for help and the sales people were too busy chatting amongst themselves to even notice I was there. I prepared a full list of features on my trade-in and when their quote came back I was insulted. I could get $3,000 more elsewhere as my car was in pristine condition and low mileage. I was interested in a WRX and was told not until the end of February. I asked about a Legacy and they said one was available the following day for a test drive...they would call...did they? No! I went to another dealer and bought a WRX. More

alignment work First experience with this dealership ... Made an alignment appointment for 9am about 3 weeks in advance and arrived 9am on the dot. Was told that First experience with this dealership ... Made an alignment appointment for 9am about 3 weeks in advance and arrived 9am on the dot. Was told that some 'sales alignments' had come up and they took priority over my appointment and so to expect a 2 hour wait. Didn't feel that this 'prioritization' was respectful of my time as this is a work day for me. Response was that they told me about the extra wait time up front. After waiting 3 weeks for an appointment, booking off time and showing up on time I was not prepared to book another appointment especially if the same thing could happen again then. Further, we have snow expected this weekend and getting an alignment done prior to putting on my winter tires today would be less than optimal. And so what other option did I have at that point but to swallow hard? Client lounge was comfortable but not set up well for folks needing to work while they wait. Not sure about the quality of the alignment itself. Seemed fine. Service person was not the mechanic and wasn't sure of the work done. He read the read-out. Also made a somewhat oblique reference to chance the PDI wasn't done by my purchasing dealership because brake calipers weren't greased. Since the vehicle is over a year old and has been through a Canadian winter and 32k of mileage I didn't think that this observation made any sense. I asked him about the product that needed to be applied to the caliper rails and he didn't have a generic name - mentioned moly-slip. I wasn't aware that moly made a grease suitable for brake parts. He suggested a $190 brake job. No thanks - I'm not paying $190 for applying silicone grease to the caliper rails which will take me about 5 minutes per wheel to brush on. My impression is, and this is only my impression, that the $99 alignment is a loss leader and the idea is to 'look for' other things in order to up-sell. Keith was pleasant enough. Problems expressed above I consider to be 'systemic'. Will not be back. More

I will NOT be back! Went to Ogilvie Subaru 3 weeks ago and it was not a good experience. In order to ask for a sales person I had to wait 5 minutes then finally interrupt Went to Ogilvie Subaru 3 weeks ago and it was not a good experience. In order to ask for a sales person I had to wait 5 minutes then finally interrupt the conversation going on with the three in front of the reception desk. When I finally spoke to a sales person he seemed reluctant or at least less than enthusiastic to take me for a drive. During the test drive I was told to follow a route and soon found out that it did not include any highway driving at all, in spite of being just meters from an on ramp. I was told I could take the turns faster to feel how well the vehicle handled, (I'll decide how fast I want to drive a vehicle I'm not familiar with thank you) plus it's an SUV, if I wanted a car that handled well I'd be looking at a WRX, not an SUV. What I really wanted was to go on the highway to see the level wind and road noise. I asked if there were any incentives for paying cash for the car and was told no, which is fine, but the manner in which it came out was as though my request was unreasonable. They may not care, but they lost a sale that day. I wouldn't expect the service department to be any better than sales so I have decided to go with another brand. More

Terrible Salespeople After doing his research my husband decided we would be buying either a Subaru Forester or a Honda CRV. When we arrived at 10:00 a.m. the salesperson After doing his research my husband decided we would be buying either a Subaru Forester or a Honda CRV. When we arrived at 10:00 a.m. the salesperson was alone and was expecting someone so we could not have a test drive. When asked when another salesperson is coming, he said only at noon so told us to come back then. Wow only 1 salesperson all morning. When we returned at noon we went for a test drive. We really don't like when a salesperson puts down other car types especially when some of the things he said was false. Example - we don't need a blind spot camera as our cars don't have a blind spot. Really! He also said that other car company has too much inventory and has to give their cars away but Subaru does not have a big inventory therefore could hold their price with little to none discount. If you want a Subaru you will pay for it. We found the salesperson cocky. My brother had bought a Subaru Forester the day before and I told the salesperson that and he went to see the contract. When asked why, he said he wants to ensure that we would pay the same price. This salesperson had the attitude, we are the best so take or leave it we don't care. Later that day I found out that my brother cancelled his Subaru since his salesperson was charging him for add ons which were all included in the top of the line Forester. If Subaru do not teach their Salespeople to be very knowledgeable of what they are selling and not bash other Companies we could just image what the after sales would be like. It does not seem that the moral is good at Subaru Ogilvie More

Take your business to Westboro Went to Ogilvie Subaru on a Saturday - lots of people standing around, no one approached me to offer assistance. Made an appt via e-mail (despite bei Went to Ogilvie Subaru on a Saturday - lots of people standing around, no one approached me to offer assistance. Made an appt via e-mail (despite being in the dealer's parking lot) to test drive a WRX and XT Forester on the following Monday. Three hours before the test drive was told that they don't actually have a WRX to test (apparently they never do). As for the XT, was told that "a salesperson can take me out for a short drive, but because they're trying to keep the mileage low, it will be a really short drive". If I wanted someone else to drive me around in a vehicle, I'd have just called Uber. I took my business to Westboro instead, had an offer done in about an hour. Don't waste your time at Ogilvie, their heads are so far up their own rear-ends I doubt they'd be of assistance anyways. More

Pleasant buying experience. After reading reviews about small AWD SUV's we decided to test-drive the 2015 Forester XT. We decided to visit Ogilvie Subaru as it was closest in pro After reading reviews about small AWD SUV's we decided to test-drive the 2015 Forester XT. We decided to visit Ogilvie Subaru as it was closest in proximity. I was apprehensive after reading the reviews here on dealerrater. Our sales person was Denis Marion. Denis made the car-buying experience very easy. He was polite, knowledgeable about the product, and his directions during the test drive were clear/concise/stellar. He didn't care that I showed up in sport shorts and a t-shirt, nor that we were carting around a semi-rambunctious child. We decided to test drive some other small AWD SUV's after the trade-in process returned a low $ value for our VW GLI; Ogilvie Subaru uses Traderev to trade-in some used vehicles, the highest bid was lower than we expected. I found out that the other local Subaru dealership also uses Traderev, so I knew there was no point in going there. After test driving other small AWD SUV's (VW Tiguan, Mazda CX-5 etc.) we decided to go back to Ogilvie for the Forester XT. All fees were disclosed prior to signing the paperwork, there were no "surprise gotcha!" add-on fees. Manufacturer discounts were applied etc. Overall a pleasant buying experience, the showroom, waiting, parts and service areas are all very clean. We would definitely purchase another Subaru from Denis Marion at Ogilvie Subaru. More

Sales and Sevvice, WOW!!!! I had heard only good things about Ogilvie Subaru from colleagues at work and decided to give them a visit the next time I was in the market for a new I had heard only good things about Ogilvie Subaru from colleagues at work and decided to give them a visit the next time I was in the market for a new car. That was a year and a half ago and I am extremely glad that I did. The sales process was not from the plastic salesmen as I had dealt with in the past. You know the ones, always smiling, always telling you what they think you want to hear (be it factual or not) and assuring you that they will take care of you giving you the best deal ever….while you know most of this is pure fiction. The people at Ogilvie were sincere, very friendly, professional and when asked a question they could not answer they brought in to someone who knew the answer. The sales process was a totally positive experience in every way and I am very happy with the results. Never any second-guessing on my part if I had been treated fairly or not. The after sales service and problem solving has been exemplary and always to my expectation or beyond. When my car is in for service I always wait for it, as taking the bus is a pain. It is much easier for me to sit in the waiting room with a book and my tablet. To date, while waiting there, I have not heard another customer complaining. I see smiles and hear positive things. For me, during the last year and a half, Ogilvie Subaru has been five out of five stars. I will continue to recommend Ogilvie if asked and I will be buying from them again. More

They don't want your business I am not one to write reviews- this is my first in fact. I was compelled to write this review because I was treated so badly at this Subaru dealership I am not one to write reviews- this is my first in fact. I was compelled to write this review because I was treated so badly at this Subaru dealership. My husband and I were made to feel unwelcome and as though our business wasn't important. They also offered us $5000 less on our trade-in than all of the other dealerships we were speaking to. Another couple came in to ask if they could sit in an Outback to take a look and they were told there was no one available to serve them and if they didn't have a reservation, they should take a seat until someone was available. That couple walked right out. We will buy a Subaru, but not from here. We have found a dealer in Toronto who wants our business. More