Ogilvie Subaru

Great car leasing experience with Sales Rep Michael Kolanjia I recently leased a new Crosstrek from Ogilvie Subaru; the Sales Rep Michael Kolanjian was excellent. In addition to expediting the delivery of the v I recently leased a new Crosstrek from Ogilvie Subaru; the Sales Rep Michael Kolanjian was excellent. In addition to expediting the delivery of the vehicle I needed as quickly as possible, he quickly and courteously arranged licensing and insurance for me. He has already followed up to make sure all is satisfactory. I would highly recommend. More

They scratch your car washing it I am writing again to inform you of my complete dis-satisfaction with a simple oil change I got last Friday. The oil change was performed no problem I am writing again to inform you of my complete dis-satisfaction with a simple oil change I got last Friday. The oil change was performed no problem but I asked as can be seen in the below email that I wanted no car wash and no hinges greased as last time grease was dripping for weeks and I got many swirl marks on my paint (micro scratches in the clear coat). Once again the same thing happened and my paint is absolutely COVERED in swirls!!! I take great pride in my car and the condition of the paint My car has less than 10,000 km and the clear coat is covered in these swirl marks from washing a car at the dealership with a dirty brush. I am now going to lodge a formal complaint with Subaru Canada. I find it completely inacceptable that simple instructions were not followed and completely improper washing techniques are used! More

Excellent after sales service Extremely cold winter weather was playing havoc with my remote starter. Brought my car in to have it checked. Dealership replaced original battery wit Extremely cold winter weather was playing havoc with my remote starter. Brought my car in to have it checked. Dealership replaced original battery with new battery with much more Cold Cranking Amps - FOR FREE. Please note that I have had my car for almost 3 years now. I have always received excellent service but the was way beyond expectations. More

Amazing Experience I have been looking to purchase a car for 6 months. I've been to several used and new car dealerships looking for something in my budget. Ogilvie S I have been looking to purchase a car for 6 months. I've been to several used and new car dealerships looking for something in my budget. Ogilvie Subaru employees Patrick Landriault and Emilie Menard (financial services manager) were absolutely amazing to work with. From the get go they have been very easy to reach by email and phone. I've never had two people work so hard to find me what I needed while respecting what I was comfortable spending. I am a proud owner of a 2012 Subaru Impreza. I very much so recommend this place, they have been phenomenal. More

Excellent service I had an issue with the paint on the rear wheel well a few months after I bought my Impreza. I spoke with Tim and the issue was promptly taken care of I had an issue with the paint on the rear wheel well a few months after I bought my Impreza. I spoke with Tim and the issue was promptly taken care of and they gave me a loaner car while they worked on mine. Very satisfied with the results. More

Worst Car buying experience I’ve ever had This experience goes down as my most insulting, demeaning experiences that i have ever had when it comes to cars. Subaru might have a good product but This experience goes down as my most insulting, demeaning experiences that i have ever had when it comes to cars. Subaru might have a good product but this dealership has turned me off of ever getting to know or care about a Suburu again. If a dealership can hire people like the sales guy we had, who apparently has 30 years plus in the business at this location, then i want nothing to do with that dealership or an organization which allows a dealership to treat people like this. Stay away from Ogilvie Subaru and Subaru.. clean up your business model and treat people like customers or at the very least the ones putting money in your pockets at the end of the day. More

Service Rip Off I do NOT recommend this dealership for servicing your vehicle. In mid august 2017, I went to Ogilvie Subaru for a wheel alignment. The original estima I do NOT recommend this dealership for servicing your vehicle. In mid august 2017, I went to Ogilvie Subaru for a wheel alignment. The original estimate quoted to me was $129.95. During the process of doing the wheel alignment they advised me that the front control arm bushings were cracked and needed to be replaced. The cost of the parts was reasonable (approx $75) so I advised them to proceed with the repair. My car was in the service bay for 1 hour and 15 minutes and the labour cost (excluding taxes) charged to me was $400.55. Total bill was $539.27. What a RIP OFF??? I asked to speak with the Service Manager (Mr. Ian Young) and I was pointed to the direction of his office and was told “go see him he is in the office”. I relayed my concern to Mr. Young but he was not sympathetic to the cause. He said they charge based on established units of time and the mechanics are professionals and knowledgeable of the Subaru vehicles and that’s how it works in all the dealerships he has been at. I understand that the auto service industry relies on book rate to gauge the cost of many repairs but I would think that common sense should prevail in certain circumstances. Since the car was already on the hoist and the mechanic was performing a wheel alignment which involves front end adjustments I shouldn’t be charged the full unit value for replacing the control arm bushings as the mechanic was already working in the area of the control arms. By charging me the full price for the wheel alignment and the full unit value for changing the control arm bushings, the dealership is actually double dipping in terms of their labour rate charge. How can any auto service business think it is fair or appropriate to charge and request a customer to pay more than $400 for about one hour’s worth of labour??? My friendly advice: AVOID this dealership More

Below average customer experience I had a terrible experience today - I went to the service department to ask for a price on a getting a second key made and how much it would cost to i I had a terrible experience today - I went to the service department to ask for a price on a getting a second key made and how much it would cost to install a block heater.....they had no knowledge on the price for either the key or the cost to install a block heater......really? It's 2017 - at a dealership, how could you not know......I walked out......never to go back.......good luck Ogilvie Subaru on keeping your customers..... More

Excellent Experience with New Purchase I had an excellent experience right through test driving used Foresters to the purchase. Very informative. Not aggressive. Everything was explained in I had an excellent experience right through test driving used Foresters to the purchase. Very informative. Not aggressive. Everything was explained in great detail. I would definitely recommend this dealership. More

No customer service Went in to buy a new car. No one created me or acknowledged my presence. I'm going to go to another dealership to get my car. Went in to buy a new car. No one created me or acknowledged my presence. I'm going to go to another dealership to get my car. More